- Dunhill Professional Search (Fort Belvoir, VA)
- …QualificationsHigh School Diploma or GED2-5years Personal Computer experience including customer support or Help Desk2-5years of customer service or public ... tracking system (or) 2 years of experience on the service desk in a junior capacity with positive performanceTop Secret SCI RequiredOther Job Specific… more
- Galapagos Federal Systems, LLC (Albuquerque, NM)
- …and deletions, maintaining accurate user profiles and access permissionsProvide multi-level Help Desk support , offering expert troubleshooting and ... and oversee Microsoft products and services. Additionally, you'll provide technical support for equipment setup, telephone systems, and video conferencing. Your role… more
- ManTech (Washington, DC)
- …opportunities for advancement. Currently, **ManTech** is seeking a motivated, career and customer-oriented ** Junior ** ** Help Desk Support ** to join our ... Identifies and proposes potential improvements to procedures + This junior role serves as the primary point of contact...senior personnel + Collaborate and share work with other Help Desk Support Is. **Basic… more
- Boston Architectural College (Boston, MA)
- DESCRIPTION HELP DESK TECH I - Junior Tech POSITION SUMMARY: The Boston Architectural College (BAC) is committed to providing all our students an integrated ... and responsibility beyond those of the typical Help Desk environment. PRIMARY ESSENTIAL FUNCTIONS: Provide timely support and tracking for Help Desk … more
- Deloitte (Colorado Springs, CO)
- …help requests from end users. + Record, track, and document the help desk request problem-solving process, including all successful and unsuccessful decisions ... of more than 15,000 professionals brings fresh perspective to help clients anticipate disruption, reimagine the possible, and fulfill...Up to 3 years years of hardware or software support + Strong written and oral communication, customer service,… more
- ASM Research, An Accenture Federal Services Company (Alexandria, VA)
- …qualities with exceptional customer service in daily responsibilities. + Update Help Desk Standard Operations Procedures (SOPs); Tactics, Techniques, and ... As the entry point for customers, documents, notifies proper department/ desk , escalates as necessary, and tracks and follows up...Provide customer onboarding and offboarding. + Provide account management support . + Provide 24/7 Tier 1 support … more
- Insight Global (St. Louis, MO)
- Job Description Job Summary A client of Insight Global is seeking a Lead IT Help Desk associate to be based out of their corporate Headquarters in St. Louis, MO. ... The Help Desk Lead oversees all processes related...training. Leadership * Provide general guidance/direction to or train junior level support personnel or professional personnel.… more
- ManTech (Glen Burnie, MD)
- …Currently, ManTech is seeking a motivated, career and customer-oriented **Senior** **Tier 1 Help Desk Support Services Specialist** to join our team ... use. + May provide training and guidance to more junior help desk personnel. +...knowledge base articles. + Providing phone, email, chat, and Service- Desk support for end users that are… more
- General Dynamics Information Technology (Langley AFB, VA)
- …Able to Obtain:** Top Secret/SCI **Job Family:** Network Engineering **Skills:** Help Desk Support ,Network Monitoring,Network Operations **Certifications:** ... most complex technical challenges. GDIT is seeking an enthusiastic Junior Network Engineer seeking to expand his/her experience in...Desk services across a global enterprise. **Task: Network Monitoring/ Help Desk Support Subtasks.** The… more
- RightDirection Technology Solutions LLC (Washington, DC)
- …of State The Help Desk Specialist shall provide full-service, Tier I help desk support including: + Provide remote technical assistance and ... Cleared Washington, DC (http://maps.google.com/maps?q=Washington+DC) Description RDTS is seeking a cleared Tier I Help Desk Specialist to support the US Dept… more
- Alliance Defending Freedom (Lansdowne, VA)
- …to view our Statement of Faith and Doctrinal Distinctives. Senior Help Desk Specialist Alliance Defending Freedom is looking for ... a highly skilled Senior Help Desk Specialist to join us in...for the ministry. This individual serves as an advanced support specialist who assists junior -level support… more
- ManTech (Glen Burnie, MD)
- …for advancement. Currently, ManTech is seeking a motivated, career and customer-oriented **Tier 1 Help Desk Support Services SME** to join our team in ... but are not limited to:** + Responsible for providing support to end-user community on difficult hardware, software and...use. + May provide training and guidance to more junior help desk personnel. +… more
- Crane Aerospace & Electronics (Lynnwood, WA)
- …user expectations and **Qualifications:** + Experience: Minimum of 5+ years working in a Help Desk or a Desktop Support Senior Role. + Skills/Abilities: ... **Sr. Help Desk Technician** Location **WA, Lynnwood**...Desk Technician** role is to provide advanced technical support . Ensure proper computer operation so that customers can… more
- DriveTime (Tempe, AZ)
- …two teams, the Help Desk and Business Systems Analysts. The Help Desk is level 1 and 2 support tiers for our organization and supports IT related ... on 1s, annual appraisals of Team Leads and their junior staff + Evaluate ticket trends based on volume...the Information Technology field + Experienced with transforming Technical Support / Help Desk into… more
- Aimbridge Hospitality (Dallas, TX)
- …Apply for this position (https://careers-aimbridge.icims.com/jobs/333003/front- desk -manager/job?mode=apply&apply=yes&in\_iframe=1&hashed=-1834475008) Need help ... Mall and SMU, is searching for a seasoned Front Desk Manager. The Front Desk Manager is...of Dallas. Guests can upgrade their stay to a junior executive suite and enjoy an oversized room with… more
- Association of Energy Services Professionals (Onalaska, WI)
- …a strong attention to detail and are task-oriented, this is the role for you! Help Desk + Tier II/Tier III support for help desk tickets + Deliver ... on the network, workstations, servers, software, and services, including support on infrastructure projects. The Lead Service Desk...related field + A minimum of three years of help desk experience + M365, active directory,… more
- ManpowerGroup (New York, NY)
- …coordinating services and repairs with vendors as appropriate. Serve as a resource to junior technical support staff in the maintenance and repair of equipment. ... technical support staff. + May serve as team leader to junior technical support staff. Set up and configure PCs and/or local area networks, ensuring that… more
- ManTech (Baltimore, MD)
- …related problems, questions, and use. + Experience providing training and guidance to more junior help desk personnel. + Proven experience providing first ... desk requirements. + Providing phone, email, chat, and Service- Desk support for end users that are...tickets were assigned. + Trained and certified in automated help desk management systems. **Security Clearance Requirements:**… more
- BAE Systems (Roy, UT)
- …have the following duties and responsibilities: + Resolve technical problems in a call center/ help desk environment + Work with internal and external users and ... unit within BAE Systems, has an opening for a junior Service Desk Technician. The selected candidate...and ticketing systems + Experience working in a Service Desk / Help Desk team environment **Clearance… more
- Chenega Corporation (Springfield, VA)
- … calls received or route user support calls to the appropriate IT Help Desk . + Utilize Attempt First Call Resolution (FCR) for all requests received. ... The ** Junior Helpdesk Specialist** provides superior customer service in support of customer requests when contacting the Single-Point-of-Contact IT Service … more
