- ManpowerGroup (Norfolk, VA)
- …User Operations** to join their team in **Norfolk, VA** . **Job Title: L1 Support for Service Desk and Helpdesk** **Location: Norfolk, VA** **Contract on ... support requests. **9) Performance Monitoring:** a) Monitor support metrics and KPIs to ensure high-quality service... support metrics and KPIs to ensure high-quality service delivery. b) Participate in regular reviews to identify… more
- NCR VOYIX (Atlanta, GA)
- …around the world to your local favorite around the corner. Job Description: SAS L1 Support Agent Location: Georgia, Virtual Requirements: Ability to obtain a ... degree in technical field with 3 years of technical support and customer service experience in a...Knowledge Base Systems, hardware troubleshooting Summary of Duties: The L1 Support Agent will work in a… more
- NTT America Solutions, Inc. (NY)
- …be required to perform periodic telephonic duty on the technical service desk , providing second line telephonic support under guidance to customers. + ... belong and thrive. **Your day at NTT DATA** The Technical Services Implementation Engineer ( L1 ) is an entry level engineering role, required to work closely with the… more
- CompuCom (Fort Stockton, TX)
- …for partnering with both client IT design teams and Level 1 Service Desk - this team provides support for core infrastructure and desktop technologies ... troubleshoot Azure MFA + Desktop imaging + Strong customer service skills **Core Skills:** + Demonstrated strong analytical and...initiatives + Technical mentor and training coordinator for global L1 and L2 support organizations + Experience… more
- City of New York (New York, NY)
- …agency, but in service of them all. It's an opportunity to provide impactful support , quality customer service , and help protect the future of New York City ... guides our work providing City agencies with the critical resources and support needed to succeed, including: - Recruiting, hiring, and training City employees.… more
- Arena Technical Resources, LLC (Washington, DC)
- …incontinuously improving the Firm's technologysolutions. -Serves as an extension of the Firm's IT Help Desk ,leading L1 / L2 support at a local level for ... service and solution teams. -Leads the response for IT service and support calls inregional offices, providing technical support for localstaff.-Diagnoses… more
- Safran (Grand Prairie, TX)
- …owned assets (primarily workstations, laptops, servers), which will include basic help desk support up to advanced troubleshooting. * Troubleshoot and resolve ... ? **Job Description** The Information Technology Technician, IT Tech, will support customers directly, handling issues across all technology including workstations,… more
- Mastercard (O'Fallon, MO)
- …Service Health Checks * Escalation and Communication * Log Monitoring and Analysis * Service Desk and Incident Ticketing * SLA and KPI Adherence * Knowledge ... be manage Cloud Platforms in Mastercard and provide operational support to multiple customer applications and products on the...customer applications and products on the platforms. Role: The L1 Cloud Operations Engineer role has to fulfill below… more