- ManpowerGroup (Norfolk, VA)
- …User Operations** to join their team in **Norfolk, VA** . **Job Title: L1 Support for Service Desk and Helpdesk** **Location: Norfolk, VA** **Contract on ... support requests. **9) Performance Monitoring:** a) Monitor support metrics and KPIs to ensure high-quality service... support metrics and KPIs to ensure high-quality service delivery. b) Participate in regular reviews to identify… more
- TEKsystems (Ithaca, NY)
- …RESPONSIBILITIES: 1. Provide first contact support of incoming requests to the service desk via telephone, web portal, email, and chat to ensure courteous, ... issues. 2. Build rapport and elicit problem details from service desk customers. 3. Prioritize incidents and...Skills Details: + ticketing system + servicenow + help desk support and/or desktop support … more
- TEKsystems (Brookings, SD)
- Description: The Service Desk Analyst delivers L1 technical support for primary incident resolution or escalation to L2 support teams as needed. ... requests concerning the use of supported software and hardware. Service Desk Analysts are provided with a...Desk Analysts are provided with a suite of support tools and an active knowledge base to assist… more
- TEKsystems (Hartselle, AL)
- …Intune but not required skill * Taking around 25 calls/day * Most calls are escalated from L1 service desk to this team * Two-step interview, can do first ... * Adherence to policies, procedures, and controls Skills: Desktop, Help desk support , ticketing system, Customer service Top Skills Details: Desktop,Help… more
- Rocket Software (Waltham, MA)
- …broader communication. **Required Qualifications:** + Three (3) to five (5) years of Service Desk Leadership experience with a demonstrated pattern of increasing ... support the EUX Team in delivering upon agreed service levels. + Provide timely management information at the...Certification - ITIL Foundation required. + Extensive knowledge of Service Desk Management tools, eg, Jira … more
- Santander US (Holmdel, NJ)
- …as the Lead of Production Custodians & Guards, who are escalation point for L1 support teams on Incidents/Issues, with appropriate access to Application and ... and performance metrics current. + Oversee direct or indirect engagement into Service Desk Request Fulfilment, Incident Management, Problem Management, Defects… more
- Arena Technical Resources, LLC (Washington, DC)
- …incontinuously improving the Firm's technologysolutions. -Serves as an extension of the Firm's IT Help Desk ,leading L1 / L2 support at a local level for ... service and solution teams. -Leads the response for IT service and support calls inregional offices, providing technical support for localstaff.-Diagnoses… more