- Koniag Government Services (Washington, DC)
- …Responsibilities & Duties may include, but are not limited to:** + Coordinate with IT service center and/or EL1 Service Desk + Execute EL2 Service ... a Koniag Government Services company, is seeking an experienced L2 Enterprise Operations Engineer with a Top Secret security...tickets to appropriate EL3 SMEs + Integrate with other service providers, as necessary. + Refer unrelated tickets to… more
- Cupertino Electric (San Jose, CA)
- **Posting Title:** Sr Service Desk Technician **Reports To:** Manager, IT Service Desk **Location:** San Jose, California **Salary Range:** $32.45/hour ... impact. **ABOUT THE ROLE** We are hiring a **Senior Service Desk Technician** to provide high-quality IT...base. + Follow defined escalation processes for issues requiring L2 or engineering involvement. + Participate in after-hours support… more
- Valent BioSciences (Libertyville, IL)
- …and network engineer within the IT Operations team, supporting both the IT Service Desk and Infrastructure sub-teams. The position is responsible for designing, ... and virtual networking environments. It also contributes to resolving Service Desk and Infrastructure tickets that involve...requests for planned project work. + Provides hands-on L1, L2 , and L3 IT support across both network-related and… more
- Marriott (Bethesda, MD)
- …during cutover periods, ServiceNow incident operations, cross-functional collaboration with the Service Desk and MTOC teams, coordination with third-party ... and manage support workflows, including escalation protocols across L1, L2 , L3, and vendor provided support. + Serve as...knowledge articles to accelerate resolution. + Partner with the Service Desk team to ensure effective handoffs… more
- Somatus (Mclean, VA)
- …to existing processes to ensure that Knowledge Management guidelines are used between Service Desk , Incident, Problem & Change Management groups. Incident and ... well-being + Community engagement opportunities + And more! The Director, IT Service Operations will be responsible to develop, implement, and maintain the overall… more
- Robert Half-Robert Half Corporate (San Ramon, CA)
- …for Network Operations Support group. + Answer incoming Hotline calls and create or edit Service / Help Desk cases for each incident. Each incident must be ... inventory of all Data and Telecom infrastructure equipment, maintenance and support contracts and service agreements. + Participate in 24 x 7 on-call rotation… more
- Audacy (New York, NY)
- …a Week In Office expected) **Overview:** **This role is responsible for the Audacy Service Desk including all inbound L1 Triage, Request Fulfillment, and IT ... L2 Operations Support. Leading the Audacy 24x7x365 end-user support, IT operations and service management practices. As a leader within our Service Delivery… more
- Herbalife (Winston Salem, NC)
- …* Collaborating closely with project management teams, third-line engineers, and service desk engineers on a periodic basis **Qualifications** **SKILLS ... centers Level III * In conjunction with L1 and L2 duties: * Establishing the networking environment by crafting...Ability to fix * Basic knowledge of ITIL and Service Management Principles * Proven ability to build, implement,… more
- Lineage Logistics (Novi, MI)
- …business + **Incident Management** + Ensure Level 3 support is rendered to the Service Desk + Ensure that Team members are technically and functionally equipped ... for known incidents and resolutions are documented + Ensure that L3 and L2 fixes are documented for cross training + **Other duties as assigned** **Qualifications:**… more
- City of New York (New York, NY)
- …of Payroll Administration (FISA-OPA) seeks to hire a Computer Specialist SW, L2 for the CityTime Business Team. Under direction of the CityTime Production ... required. - Must currently be permanent in the civil service title of Computer Specialist (or comparable title). Additional...operations, technical support, quality assurance (QA), hardware installation, help desk , or as an end user will not be… more