- NY Creates (Albany, NY)
- …HashiCorp Vault; session recording, keystroke auditing, and credential rotation for service accounts and admin jump boxes. Automate SCIM/REST provisioning connectors ... UKG), CMDB, cloud platforms, and research tools; maintain 99.99% sync SLA with error-handling and rollback. Develop and operationalize identity risk analytics:… more
- NuAxis Innovations (Washington, DC)
- …cannot be immediately resolved + Escalate tickets as required by the applicable Service Level Agreements (SLAs) + Communicate system outages in accordance with ... **Tier I Service Desk Specialist** Location **Washington, DC** \# of...and respond in a manner that meets the applicable SLA . + In addition to creating tickets in response… more
- Arvato Bertelsmann (Las Vegas, NV)
- …problems, and monthly business review metrics, overseeing the customer account to ensure SLA 's ( service level agreements) meet or exceed requirements, along ... customer and internal personnel. * The Client Services Team Lead ensures that special order requirements are executed as...the customer. YOUR PROFILE * 5 years of Customer Service Experience * 5 years' experience working with Microsoft… more
- NetApp (Morrisville, NC)
- …for designing and delivering NetApp Managed Services. The individual will lead technical operations, ensure service excellence, and define strategic ... delivery. + Evaluate emerging technologies and recommend adoption strategies to enhance service offerings. + Create high- level and detailed solution designs for… more
- CyrusOne (Dallas, TX)
- …at scale. **Responsibilities:** **Operational Excellence and Governance** + Govern account- level metrics including SLA adherence, uptime, incident response ... enterprise or hyperscale customer relationships post-delivery, with deep accountability for service outcomes. + Demonstrated ability to lead escalations, drive… more
- Endo International (St. Louis, MO)
- …the business customer's expectations. + Assure functions are current and operate within Service Level Agreements. + Anticipate and identify issues that can ... and implement preventive and corrective actions. + Manage external service provider(s) to assure SLA 's are attained...change and new technology + Experience working in ITILv3 service methodology. + High- level knowledge of business… more
- Red River (Chantilly, VA)
- …tools, delivery metrics, and financial modeling. . Demonstrated ability to lead cross-functional teams and manage third-party service providers. **Preferred ... is seeking a resilient, data-driven, and operationally disciplined Client Partner to lead a portfolio of managed services accounts within the Property Management and… more
- Caris Life Sciences (Tempe, AZ)
- …reporting. Dashboards, Alerts & Reporting + Build and govern enterprise dashboards and self- service data marts that provide run- level to executive- level ... The Director of Diagnostic Quality Analytics & Reporting will build and lead the data, analytics, and reporting backbone that powers Caris' end-to-end assay… more
- Somatus (Mclean, VA)
- …issues and service delays. + Perform gap analysis to highlight breaches of Service Level ( SLA ) targets, investigating reasons and recommending actions to ... of major incidents and coordinate efforts to restore normal service operation. Service Level Management:...(KPIs) and take appropriate actions to address any deviations. Service Improvement Initiatives: + Lead and facilitate… more
- ARCO (St. Louis, MO)
- …for growth opportunities, manages the network and mobility team, establish service level agreements, and oversee day-to-day operations. Responsibilities include ... data and systems. + **Vendor Management:** Manage relationships with external vendors and service providers to ensure service level agreements (SLAs) are… more
- Dickinson Financial Corporation (Kansas City, MO)
- …payment platforms. This role will execute strategic direction by translating high- level goals into actionable plans, provide leadership over product management, ... for payments across consumer, commercial, SMB, and fintech segments. + Lead cross-functional initiatives to modernize payment infrastructure and expand capabilities… more
- Red River (Chantilly, VA)
- …operational liaison for assigned clients, maintaining clear, proactive communication on service performance and priorities. + Lead governance functions including ... Experience in governance and client success functions for complex service environments. + Familiarity with SLA and...strong internal and external relationships to ensure the highest level of service quality and client satisfaction.… more
- Neovia Logistics (Portland, OR)
- …or facilities, in accordance with Neovia's operating system (NOS) and the SLA agreed upon with the client. Build and maintain sustainable customer relations ... site(s) for operations, administration, financial, and compliance with customer expectations. Lead , plan, monitor and manage the operation of the assigned facilities… more
- Whirlpool Corporation (Benton Harbor, MI)
- …for delivering Payroll services against the internal provisions of the agreed Service Level Agreements ( SLA 's)/Key Performance Indicators (KPI's). Ensure ... processing of hourly and salaried employees. Oversee payroll customer service and inquiry resolution. Responsible for garnishment processing, data management,… more
- Warner Bros. Discovery (Atlanta, GA)
- …are supported, here you are celebrated, here you can thrive. **Your New Role ** The Lead , Service Level Management will play a pivotal role within the ... managers, service architects, and external suppliers. The Lead , Service Level Management will...+ Participate in the design, implementation, and evolution of SLA and OLA frameworks that deliver consistent, timely, and… more
- Citigroup (Tampa, FL)
- …its Tampa, Florida location. Duties: Monitor and lead the creation of service level agreements ( SLA ) and contracting activities that involve Information ... organization's standards. Assist in assessment of new and amended contract and SLA clauses by reviewing applicable laws, regulations and internal measures for… more
- ASM Research, An Accenture Federal Services Company (Oak Ridge, TN)
- …to day management of customer problems/requests/issues. + Monitors incidents and ensures that Service Level Agreements ( SLA ) are met providing leadership and ... Responsible for supporting and leading multiple Service Delivery teams providing direction for sites within...teams providing direction for sites within scope of Contractor level Management. Responsible for designated lines of services to… more
- TekSynap (Arlington, VA)
- **Responsibilities & Qualifications** **Overview** TekSynap is seeking a Service Level Manager (SLM) to support our client in Arlington, VA. The SLM will be ... responsible for managing and reporting on Service Level Agreements (SLAs) and Key Performance...a proactive leader with strong analytical, communication, and ITIL-aligned service management skills. **Responsibilities** + Monitor SLA … more
- Capgemini (NJ)
- …key role in the CIS Pre-Sales and Solutioning organization reporting into regional/global level . Solution Lead is usually involved in medium to large multi-tower ... Reviews and inputs to the contract schedules, SoW and SLA among other documents . Supports Tower Lead...Requirement for client facing skills will vary with an entry- level Solution Lead being required past client-facing… more
- Xeris Pharmaceuticals, Inc. (Chicago, IL)
- **Overview** The IT Service Desk Lead is responsible for overseeing daily IT support operations, ensuring efficient service delivery, and driving continuous ... issues, performing root cause analysis, and implementing long-term solutions to improve service stability and reduce incident volume. Lead and report to… more
