- Spectrum (Charlotte, NC)
- …that contribute to Charter's vision to drive best-in-class digital self-service. WHAT OUR LEAD DIGITAL SERVICES AND CUSTOMER EXPERIENCE ANALYSTS ENJOY MOST + ... product and business teams to inform intuitive and engaging customer experiences + Designing conversational IVR flows,...intuitive and engaging customer experiences + Designing conversational IVR flows, wireframes, and mockups for new and… more
- CVS Health (Hartford, CT)
- …with scaled agile ( SAFe ) methodology Preferred Qualifications + Experience building multi- channel conversational bots with Watson Assistant (voice and text as ... Data, Digital, Analytics, Technology (DDAT) organization, is seeking a Conversational AI Delivery Lead to drive the...get answers to their health insurance questions through the channel of their choice. In this role you will… more
- Wells Fargo (Westlake, TX)
- …in a voice platform + Create conversational flow diagrams including customer journeys, dialogs, error handling patterns + Lead design workshops and ... **About this role:** Wells Fargo is seeking a Voice Conversational Designer ( Lead Product Designer) as we...usability, evaluation, and support to product development teams + Lead customer experience strategy for platforms and… more
- Capgemini (San Francisco, CA)
- …description:** The CX and Marketing AI Lead will have expertise in omni- channel marketing analytics and customer experience. As a subject matter authority in ... Leadership: Lead the development and implementation of data driven customer experience and marketing solutions using industry leading platforms and Generative AI… more
- Sprinklr (Chicago, IL)
- …experience management (Unified-CXM) platform helps companies deliver human experiences to every customer , every time, across any modern channel . Headquartered in ... Sprinklr is a leading enterprise software company for all customer -facing functions. With advanced AI, Sprinklr's unified customer … more
- Acxiom (Columbus, OH)
- …products. Demonstrates product features beyond central functionality to help the customer achieve specific business results and maximum value from their investment ... to be able to identify and recommend specific solutions to achieve customer 's desired result. Holds direct responsibility for identifying opportunities and closing… more
- Bank of America (Boston, MA)
- …design organization with expertise across product design, user experience, conversational /AI design, creative direction, ux research and user testing, design ... large business critical portfolio of work. This role will lead members of the team to the highest standards...+ Leverage data, research, and evaluative testing across the customer journey. + Partner with a various project stakeholders… more
- Sprinklr (KY)
- …experience management (Unified-CXM) platform helps companies deliver human experiences to every customer , every time, across any modern channel . Headquartered in ... Sprinklr is a leading enterprise software company for all customer -facing functions. With advanced AI, Sprinklr's unified customer … more
- Mastercard (Arlington, VA)
- …and service interactions Maintaining the end-to-end interaction flows for each customer channel and performing periodic architecture reviews with Security ... Solution Architect - GCC CX Technology Overview Mastercard Global Customer Care (GCC) is the B2B and B2C ...to the Mastercard organization. In this role, you will lead the architectural strategy, design and development of scalable… more
- Sutherland Global Services (Chattanooga, TN)
- …as envisioned by our designers, we employ the latest in robotic automation, conversational AI techniques with a range of AI-ML enhanced products and cloud-based ... we help our clients improve their productivity, reduce costs, enhance customer loyalty, build additional revenues, reduce time-to-market and efficiently enter new… more
- Walgreens (Deerfield, IL)
- …is instrumental in driving program delivery in our fast-past Conversational Customer Engagement team. Responsible to lead , organize, direct, manage and ... of state). **Preferred Qualifications:** + Experience with large-scale, technology-heavy, voice channel systems (IVR, CTI, ACD/PBX, CRM) + Understanding of and… more