- University of Miami (Medley, FL)
- …of Miami/UHealth Department of UHealth Connect has an exciting opportunity for a Full Time, Sr Manager , Contact Center Operations to work in Medley. Core ... Job Summary: The Sr Manager , Business Operations evaluates, administers, and manages...Monitor and report on key performance indicators related to contact center operations and patient… more
- Paychex (St. Petersburg, FL)
- …Manages and directs all activities, workflow and operational management of SurePayroll Contact Center Team. Responsibilities + Manages customer service and ... revenue streams and seeks new revenue opportunities to pursue within the contact center to ensure revenue goals are met. + Maintains knowledge of available… more
- Stanford Health Care (Newark, CA)
- …Stanford Health Care **What you will do** + Collaborates and assists Contact Center Manager to oversee daily operations and ensures adherence to ... Stanford Health Care job.** **A Brief Overview** The Assistant Contact Center Manager (ACCM) acts...as primary liaison between clients and contact center . The ACCM provides supervision and daily operations… more
- Ryder System (Sacramento, CA)
- …unusual calling events or frequent employee issues and work with the Contact Center Supervisor or Operations Manager to suggest process, procedure and/or ... PST** **Hybrid in Franklin TN M-F** **6:50 am to 3:20pm** **CST** The **HR** ** Contact Center Representative** is the primary point of contact to help triage… more
- Financial Center First Credit Union (Indianapolis, IN)
- POSITION TITLE: Contact Center Representative REPORTS TO: Contact Center Manager PAY GRADE: 6,7 DEPARTMENT: Contact Center FLSA STATUS: ... environment, familiar with related policy and procedures + Contact Center Representative I - Less than...policies, procedures and state and federal laws effecting all operations of the Center . Should have a… more
- Vanguard (Wayne, PA)
- …customer satisfaction. + Evaluate and recommend new tools and technologies to improve contact center operations . 5. Collaboration and Communication: + Work ... As a Workplace Contact Center Engineering Manager ,...collaborative and high-performance work environment. + Oversee the daily operations of the contact center … more
- Walmart (Bentonville, AR)
- …Service Call Center Operations to completion. The Outsource Operations Manager monitors compliance of external partners with established Walmart ... **What you'll do ** **Position Summary** As an Outsource Operations Manager for Walmart eCommerce, you will...will be responsible for day-to-day supervision of 3rd party contact center providers to support delivery of… more
- CoreSite (Secaucus, NJ)
- As a leader in CoreSite's Operations team, the Manager - Data Center Operations is responsible for all operational aspects and uptime of the data ... base building support systems. All Data Center Operations staff reports through the Manager -...in facility budgeting and forecasting. + Experienced vendor and contact manager . + Experienced in the design,… more
- Hills Bank (IA)
- …Join Hills Bank and let us surprise you with even more perks! SCOPE: The Customer Contact Center Manager will lead Hills Bank's vision of creating "Customers ... Life". They will be responsible for overseeing the daily operations of Hills Bank's Contact Center...accurate information, and in a timely manner. The Customer Contact Center Manager will directly… more
- HCA Healthcare (Nashville, TN)
- …**Introduction** Do you want to join an organization that invests in you as a Manager CCaaS Contact Center ? At Parallon, you come first. HCA Healthcare ... make a difference. We are looking for a dedicated Manager IT Contact Center like...Technologies, and guidance/expertise for the continuous improvement of uninterrupted operations . The Manager will plan, organize, and… more
- Walmart (Salt Lake City, UT)
- …Summary What you'll do **What you'll do ** **Position Summary** As a BPO Operations Manager for Walmart Marketplace, you will be responsible for managing ... external vendors, developing strong relationships, optimizing contact center performance and the day-to-day supervision...teams to positively impact the customer experience. The BPO Operations Manager will ensure our BPOs represent… more
- Mass Markets (Las Cruces, NM)
- …for the day-to-day activity and development of 5-10 supervisors within a complex call center environment. The Operations Manager position is responsible for ... POSITION OVERVIEW OPERATIONS MANAGER SUPPORTING COMMERCIAL AND PUBLIC...to report to work at one of our physical contact center locations. To be considered for… more
- Mass Markets (Las Cruces, NM)
- …for the day-to-day activity and development of 5-10 supervisors within a complex call center environment. The Operations Manager position is responsible for ... POSITION OVERVIEW OPERATIONS MANAGER SUPPORTING COMMERCIAL AND PUBLIC...to report to work at one of our physical contact center locations. To be considered for… more
- Amazon (Seattle, WA)
- …assets, and ideas safe, this is your chance to make history by joining our team. The Operations Manager for CS will lead up to 100 agents, with a direct team of ... focused on supporting their Operators, and their success. The Operations Manager will oversee the service delivery...job responsibilities - Lead a multi-modal (voice, e-mail, chat) contact center team - Understand and own… more
- Stanford Health Care (Newark, CA)
- …The Stanford Health Care (SHC) Enterprise Contact Center (ECC) Access Operations Contact Center (AOCC) handles a high-volume of inbound calls, ... to access health care services at one or multiple SHC departments/clinics. The Access Operations Contact Center staff within the ECC is responsible for… more
- Intuit (Tucson, AZ)
- …Business Solutions Group (GBSG) Sales Innovation organization is seeking an experienced and collaborative Contact Center Operations Manager to be part of ... experience in a similar position that includes customer experience, outsourcing management, operations and 3rd party partnerships + Track record of challenging the… more
- Maryland Department of Transportation (Baltimore City County, MD)
- Operations Control Center PM Manager Salary $73,957.00 - $119,492.00 Annually Location Baltimore City Job Type Full Time Job Number 2589-MTA0424-OCCPMMGR ... Closing Date Continuous + Description + Benefits Description Maryland Transit Administration Operations Control Center PM Manager (Administrator IV-2589)… more
- American Airlines (Dallas, TX)
- … center knowledge (Reservations and/or Service Recovery) and understanding of contact center operations + Experience developing and tracking customer ... **Why you'll love this job** + This job is a member of the Contact Center Planning, Analysis and Operations Team within the Customer Experience Division,… more
- ARAMARK (Dallas, TX)
- **Job Description** The Contact Center Manager is responsible for leading the Contact Center team that provides national support for all customer ... and service inquiries. As a partner to the field operations leadership team, the CCD is accountable for ensuring...**Job Responsibilities** Hiring, on-boarding and performance management of the Contact Center team. Coaches and mentors assigned… more
- The City of Houston (Houston, TX)
- IT MANAGER -INFRASTRUCTURE (DATA CENTER -SERVER-STORAGE OPERATIONS ) Print (https://www.governmentjobs.com/careers/houston/jobs/newprint/4575071) Apply IT ... MANAGER -INFRASTRUCTURE (DATA CENTER -SERVER-STORAGE OPERATIONS ) Salary $94,692.00 - $130,000.00 Annually...high volume of applications received, the Hiring Department will contact you directly, should you be selected to advance… more