- Navistar, Inc. (Lisle, IL)
- …sustainable transport solutions. As we embark on this journey, we are seeking an experienced Customer Experience ( CX ) Manager to guide and oversee our ... with content teams to ensure that all content across digital touchpoints supports the CX strategy and enhances the overall user experience . + Trend Analysis and… more
- CVS Health (Woonsocket, RI)
- …working together in a supportive, collaborative and agile environment. **Position Summary** The Manager of Retail Customer Experience will have primary ... responsibility for the day-to-day operations of CVS Health's Retail customer experience reporting, providing actionable insights that deliver business results,… more
- MetLife (New York, NY)
- …modern, agile marketing organization that nurtures, develops, and attracts top talent. The Role: The Customer Experience ( CX ) Manager will be the key ... value for customers against marketing priorities and vision. The CX manager will bring an outcomes- and...A systems thinker with a broader understanding of the customer experience ecosystem to utilize websites, search… more
- Iron Mountain (Trenton, NJ)
- …with a provider of business SaaS solutions. * Subject matter expertise in Customer Experience , preferably with professional CX certification. * Understanding ... let's start the conversation. **Position Overview** Are you a Customer Experience leader skilled in VoC research...programs that deliver positive impact for our customers. The CX Manager serves as a consultant and… more
- Mathematica (Columbus, OH)
- Position Description: Mathematica is searching for a Client Experience ( CX ) Senior Analyst/ Sr. Manager ! The Client Experience Senior Analyst/ Sr. ... Manager works with the Client Experience ( CX ) team to implement the ...duties may be assigned as needed Position Requirements: * Experience in CX management, customer … more
- Warner Bros. Discovery (New York, NY)
- …in AI/ML & Automation Initiatives, you will be critical in shaping our customer experience strategy. Your primary focus will be to identify, leverage, ... you can thrive. **Your New Role** As the Product Manager for CX Data & Insights, specializing...Bachelor's degree in a relevant field or equivalent work experience in customer experience and… more
- Amazon (Seattle, WA)
- …Manager to join our team to own defining and building a new set of org-wide customer experience ( CX ) metrics to help us deeply understand and evaluate our ... Customer Service organization is at the forefront of customer experience - seeking to delight our...technology roadmap in order to measure and improve our CX , as well as enable our organization to drive… more
- Ford Motor Company (Dearborn, MI)
- …impact go beyond our product actions. In this role, you will focus on the customer experience for fleet electrification throughout shop, buy, and own. Ford Pro ... a new global business within Ford committed to commercial customer productivity. Ford Pro delivers a work-ready suite of... sites is expected._** **What you'll do ** The CX Design Manager 's primary role is to… more
- Lucid Software (Salt Lake City, UT)
- …Microsoft. We are looking for an experienced manager to help scale our Customer Experience ( CX ) Go-To-Market Operations and Strategy team through our ... GTM Operations & Strategy Manager Salt Lake City, UT Lucid Software is...company's growth. This role will work closely with our CX leadership team across Customer Success, Professional… more
- Bristol Myers Squibb (Princeton, NJ)
- …Director WW FM CX Strategy is responsible for developing the global Field Medical Customer Experience (FM CX ) strategy and driving the evolution of all ... and implementation of FM initiatives that improve the overall customer experience , in collaboration with the FME...IT). + Develops FM guidance and FM and First-Line Manager (FLM) customer -centric impact metrics / KPIs… more
- Amazon (New York, NY)
- …business success with advertisers - Manage prioritization and trade-offs among customer experience , monetization, technical and operational lift, and competing ... positions us well for the long-term. As a Senior Manager , Product Management - Tech, Ad CX ,..., design, and technology required to deliver an advertising experience that is customer -obsessed, non-intrusive and engaging.… more
- Amazon (Seattle, WA)
- …of EE online. We run usability studies, and obsess over the end to end customer experience for Everyday Essentials. We partner with teams across Amazon (Search, ... deliverables. Deep dive and analytical skills: Leading audit for progress on Customer experience improvements leveraging data, dashboards, metrics. Ability to… more
- ManpowerGroup (New York, NY)
- …that drive stakeholder engagement and enhance our Customer Centricity mindset. ** CX Communications and Training Manager ** **100% Remote (Must work EST ... professional with a passion for communications and training? We are seeking an experienced CX Communications and Training Manager to join our team and lead… more
- TE Connectivity (Middletown, PA)
- Sr Manager CX /CRM Delivery COE (Remote) **At TE, you will unleash your potential working with people from diverse backgrounds and industries to create a safer, ... a global team of IT professionals to oversee the successful delivery of Digital Customer Experience , Commerce (B2C, B2B), and CRM (Sales / Service) solutions,… more
- Amazon (Seattle, WA)
- …Senior Product Manager -Technical to own key product areas within the Engagement and Member CX space. A product manager in this role will have the chance to ... Within the WW Prime org, the Engagement and Member CX team's mission is to connect Prime members in...using SQL, Excel and other tools Preferred Qualifications - Experience working with UX designers to deliver customer… more
- Amazon (Sunnyvale, CA)
- …and how they fit in for overall strategy, or defects triage and how they impact customer experience and business. - Owns Fire TV core services as wake and ... as the global leader in entertainment with the best experience for customers and partners. As the Senior Product...Manager - Tech (PMT) for Fire TV Core CX , you will be the single threaded leader for… more
- Amazon (Seattle, WA)
- …Quality & Operations Team is seeking an experienced, motivated, data-driven Sr. Product Manager (Technical) for the backend of Renewed's CX and systems. This ... This leader will work to define and identify top CX opportunities to improve customer trust and...and influencing others. Basic Qualifications - Bachelor's degree - Experience owning/driving roadmap strategy and definition - Experience… more
- NBC Universal (Universal City, CA)
- …or retail industry. + Contributed to building brand equity, establishing a positive customer experience , and building brand loyalty through website and mobile ... the world. We bring to life the ultimate Hollywood experience with our real working movie studio and heart-pounding...the current and ever-changing face of the world. The Manager , Digital CX & E-commerce is responsible… more
- Amazon (New York, NY)
- …Define the vision and strategy for high impact products that will enhance the customer experience and drive business success with advertisers * Use creativity, ... mobile and TV platforms worldwide. As a Principal Product Manager - Tech, you will lead the charge in...experience and technology required to deliver an advertising experience that is customer -obsessed, non-intrusive and engaging.… more
- HCA Healthcare (Nashville, TN)
- …components + Support workload migration activities to cloud. **Qualifications** + Strong experience with Genesys Cloud CX across all channels: Voice, SMS, ... an organization that invests in you as a Genesys CX Cloud Engineer? At Parallon, you come first. HCA...cloud resources that host software to meet business and customer needs. You will be participating in the creation… more