- MTA (New York, NY)
- Manager - Trouble Ticket Desk Job ID: 9632 Business Unit: Metro-North Railroad Location: New York, NY, United States Regular/Temporary: Regular ... Nov 25, 2024 Description POSTING NO. 9632 JOB TITLE: Manager - Trouble Ticket Desk DEPT/DIV: Maintenance of Way - Engineering WORK LOCATION: Grand… more
- Leidos (Washington, DC)
- **Description** Leidos has an opening for a **Service Desk Manager ** . This opening is for an IT Services program supporting a federal client in the Healthcare ... the customer's information. We are seeking a dynamic Service Desk Manager to join our IT Service...Agreements (SLAs). + Ensure the accuracy and completeness of ticket data, including categorization, prioritization, trouble shooting,… more
- SAIC (VA)
- …strategies with an emphasis on timely IT services and support. As the Service Desk Manager , you will be responsible for the overall performance and management ... of a 24/7/365 Service Desk with approximately 15 team members within 3 shifts....of service. + Ensure the accuracy and completeness of ticket data, including categorization, prioritization, trouble shooting,… more
- TEKsystems (Davenport, IA)
- …to completion and meet deadlines. -Fulfill other duties as assigned by the Service Desk Manager / management staff. Skills: Help Desk , Phone Support, ... internet service requests and electronic e-mail. -Enter incidents/requests into ticket tracking software. -Prioritize problems/requests appropriately -Apply problem solving… more
- Competitive Range Solutions, LLC (Fort Meade, MD)
- …a dynamic team that delivers round-the-clock technical support services, including trouble ticket management, COMSEC integrity maintenance, and technical ... Provide exceptional Tier-II work center support, receiving and logging trouble calls from customers, DoD service desk ....Conduct trend analysis and performance monitoring and generate monthly trouble ticket reports to identify areas for… more
- Crane Aerospace & Electronics (Burbank, CA)
- …+ Install, configure, or troubleshoot applications on workstations. + Install, configure or trouble shoot printers. + Assist customers on the use of VPN and ... complex issues. + Manage the resolution of customer tickets according to established Ticket Management Process + Provide 75% remote support using IT Remote Tools. +… more
- Amentum (Warrenton, VA)
- …voice and video services working in tandem with Network Engineering and Help Desk /Network Operations teams to maintain and resolve all service issues. + Tracks and ... implementation plans and schedules. + Maintains daily system status reporting and ticket resolution of high visibility issues. + Advanced knowledge of VMWare and… more
- Koniag Government Services (Durham, NC)
- …problems. + Establish, update, and close a problem management record in the trouble ticket reporting system to document problems encountered and communicate via ... maintain a log for requests. + Assist in analyzing trouble situations; provide technical support to user; perform restart...email to the task manager and shift leader when any production issues occur.… more
- ThermoFisher Scientific (Plainville, MA)
- …+ IMAC Support + Able to perform the following without direct involvement from manager , senior team member, or lead + Provide resolutions for users for Corporate ... group applications + Incident and Request Queue management - Ticket creation/Categorization/Prioritization + Partnering to direct customers to respective Support… more
- City of Coral Gables, FL (Coral Gables, FL)
- …Technology Director and the IT Customer Support and GIS Division Manager , this position provides technical support, problem resolution, customer service, business ... whether they come in via phone, email, or service ticket . Creates service ticket for all requests,...tries to resolve request whenever call volume and service desk staffing permits. Routes all unresolved requests to the… more
- Integrits Corporation (San Diego, CA)
- …Experience with Navy "311" Help Desk operations Experience with the Navy's Help Desk Trouble Ticket process and procedures Experience with standard Navy ... Customer on ways to improve same. Individual reports to an exempt onsite manager responsible for the NAVWAR 4.1 Support Team. Provides basic NAVWAR 4.0 SIPR… more
- City of New York (New York, NY)
- … as an escalation point for unsolved issues. - Utilize the agency's trouble ticket management software. - Participate in technical working groups strategizing ... process re-engineering, change management, program management, security administration, Service Desk , computer operations, telecommunications, and document management. As part… more
- V2X (Wahiawa, HI)
- …+ Manage trouble ticket tracking and review IAW the MUOS Help Desk & Operations Manager CONOPS and ITSM user guide. + Provide operations and maintenance ... This position will support the Wahiawa SATCOM/MUOS facility. + Follow help desk CONOPS, local Standard Operating Procedures, and other directives provided by the… more
- Chenega Corporation (Fort Belvoir, VA)
- …Support Services Specialist - Senior Ft. Belvoir, VA C-CHR-24-048 TheHelp Desk Support Services Specialist - Seniorwill provide end-user desktop support services ... Host Based Security System Services. Duties and Responsibilities: + Receive customer trouble tickets and service requests for desktop support. + Respond to service… more
- Choice Hotels (Scottsdale, AZ)
- …Windows and MS Office applications + Excellent customer service skills + experience using trouble ticket software such as Remedy Your Team This is an individual ... and appropriately action all escalation's outside of the Service Desk swiftly, proactively, and with the appropriate sense of...contributor role that will report to the Manager , Technical Services. You will work with a team… more
- Excentium (Falls Church, VA)
- …industry groups + Strong PC skills + Familiarity with LANDesk (or other Help Desk trouble ticketing systems) We take pride in building a workforce with ... and testing telepresence equipment and software + Experience managing service ticket queues Skills: + Demonstrated experience in operation and configuration of… more