- The Cigna Group (Bloomfield, CT)
- …research and resolution of complex and/or escalated member/provider issues ( CTM complaints ) received from The Centers for Medicare and Medicaid Services ... a Band 3 Management Career Track Role. **Customer Service Senior Supervisor- Medicare ** The Government Business CTM...vendors, compliance, Cigna operations) to ensure timely resolution of CTM complaints . This role supervises the daily… more
- Commonwealth Care Alliance (Boston, MA)
- … Complaints Monitoring: Supports daily monitoring of Medicare and EOHHS?s Complaints Tracking & Management ( CTM ) Module and timely communication of next ... a number of ways to ensure compliance on activities related to member complaints in the organization and improve the member experience. This position works… more
- MarketSource (Alpharetta, GA)
- …compliance, and multi-carrier * Oversee the investigation and remediation of customer and CTM complaints , Medicare sales allegations, and grievances and lead ... awareness * Ensure compliance with regulatory obligations including Centers for Medicare and Medicaid Services (CMS), while applying a commercial and practical… more