- HTC Global Services Inc (Brooklyn, NY)
- …equivalent experience). + 4-5 years of experience in a Network Operations Center ( NOC ) or IT support environment. + Strong understanding of network monitoring ... tools, ticketing systems, and troubleshooting methodologies. + Experience handling major incidents, including coordination, escalation, and communication with stakeholders. + Familiarity with ITIL framework and best practices in Incident Management. + Strong… more