- Insight Global (Windsor Mill, MD)
- …of the public and positively impact 65 million Americans per month. The On- Site Helpdesk Analyst is responsible for providing Tier 1 support to customer ... . Skills and Requirements - Bachelors degree and 3 years of experience providing Tier 1 IT support - 2 years of experience working with laptops running on… more
- Insight Global (Windsor Mill, MD)
- …Description * Provide Tier 2 support of the CCaaS (AWS Connect) application escalated by the Tier 1 support team. * Fill in the role as part of the Tier ... to provide CCaaS 800 Number support when needed (high call volumes or absence Tier 1 resources) to log issues and requests in ServiceNow IT Service Manager. *… more
- Chenega Corporation (Fort Belvoir, VA)
- Junior Helpdesk Support Services Specialist Ft. Belvoir, VA Join our Talent Network Junior Helpdesk Support Services Specialist Ft. Belvoir, VA C-CHR-24-047 ... TheJunior Helpdesk Support Services Specialist willprovide technical support services in...to the network. + Escalate the issue/problem to proper Tier 2 or 3 Support team members when the… more
- Proven IT (Duluth, GA)
- Help Desk Tier 1 Engineer Duluth, GA (http://maps.google.com/maps?q=3435+Breckinridge+Blvd+Duluth+GA+USA+30096) Apply Job Type Full-time Description The Tier ... This is the basic level of customer support. The Tier I Engineer is a generalist with a broad...hardware, software and systems that the customer has on site and is not required to understand the inner… more
- Robert Half Technology (Nashville, TN)
- Description Robert Half is seeking a Contract Tier 1 Helpdesk Analyst to join our client's IT support team. As a Tier 1 Helpdesk Analyst, you ... to users to resolve issues, especially in situations where on- site support is not required. Requirements Qualifications: + Prior...not required. Requirements Qualifications: + Prior experience in a Tier 1 helpdesk or technical… more
- Robert Half Technology (Nashville, TN)
- …to hardware, software, and network systems, serving as an escalation point for Tier 1 support. + Ticket Resolution: Handle escalated support tickets, ensuring ... Description Robert Half is currently looking for a Contract Tier 2 Helpdesk Analyst to join our...and effective resolution of issues, especially in situations where on- site support is not required. + Root Cause Analysis:… more
- Orion Consortium (Annapolis Junction, MD)
- …worldwide sites + Identify, investigate, resolve, and follow-up problems brought to the helpdesk by users of cloud infrastructure + Modifies, moves, and installs new ... equipment + Performs technical tasks and provides site support. + Performs integrity testing and interviews customers...gather information about problems + Will interface with our Tier 2 technical support team and our Availability Management… more
- Sharp Electronics Corporation (Kingsport, TN)
- **Overview** The National Helpdesk Specialist, is responsible for providing Tier 2 helpdesk end-user support for small to enterprise sized clients with ... technical issues over the phone by using advanced remote management tools or on- site and logging tickets into our ticketing database to track time and facilitate… more
- NANA Regional Corporation (Huntsville, AL)
- …requests and assisting users with requests for password resets or general questions. + Creating helpdesk request for escalation to Tier II and Tier III ... position will provide the timely delivery of high-quality Level 1 services & support to all internal and external...Provide laptop and desktop PC support for on- and off- site users with equipment running Windows 10 operating systems… more
- Softheon (Stony Brook, NY)
- …to improving healthcare access and delivery is unwavering, and we are looking for top- tier talent to join our journey and contribute to our vision. If you're seeking ... provide second level technical support escalation to the Softheon Helpdesk for the internal staff of Softheon. This position...the internal staff of Softheon. This position is 100% on- site at our Stony Brook Headquarters. Requirements You will:… more
- University of Southern California (Los Angeles, CA)
- …ITto join its Technology Support team. The Assistant Director of Athletics IT will be tasked with Helpdesk support ( Tier 1 and Tier 2 support), game day ... and weekends is required. Roles and responsibilities to include: + Providing Tier1/ Tier 2 technical support for all computers, software, mobile device, and… more
- Insight Global (Wilton, CT)
- …along with monitoring license compliance. Provides support of 7/24 Global Support process by serving as Tier 1 / Tier 2 point of contact and owner of ... Job Description Insight Global is looking for an on- site desktop support technician in Wilton, CT. This...support of 7/24 Global Support process by serving as tier 1 /2 first point of contact and… more
- Southwire (Carrollton, GA)
- …providing additional troubleshooting to escalated incidents from Technical Support Analyst I ( Tier 1 ). The IT-OT Infrastructure Supervisor is also responsible ... assembled products, contractor equipment, electrical components, hand tools, and job site power and lighting solutions. The company also offers digital solutions… more
- General Dynamics Information Technology (Washington, DC)
- …issues for customer via chat, email, and deskside support. + Supporting Tier 1 on- site installation, implementation, maintenance, troubleshooting and ... **MAKE AN IMPACT:** + Providing program support as a Tier 1 .5 Service Desk Technician. + Delivering...TO SUCCEED:** + **Required Experience** : 2-6 years of helpdesk experience + **Required Technical Skills** : CompTIA Security+… more
- Insight Global (Denver, CO)
- …an IT Service Desk Technician to join their team. This person will be responsible for Tier 1 and some Tier 2 support, managing approximately 20- 60 tickets ... Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ . Skills and Requirements - 1 -2+ years of experience managing and resolving HelpDesk… more
- UIC Government Services and the Bowhead Family of Companies (Barrow, AK)
- …with PCs, smart devices, telephony, and network solutions. + Act as an escalation point to Tier 1 and 2 groups regarding any application - or hardware - related ... Technician III (BWAK) We are currently searching for a qualified **On- Site ** **Call Center/Help Desk Technician III** to deliver exceptional technical assistance… more
- SAIC (Washington, DC)
- …enclave design/security engineering. This is a mid-level position within the Vanguard 2.2. 1 Program's Service Management Office (SMO), acting as an LAN/WAN Support ... Specialist. This position directly supports DoS on- site to monitor the LAN/WAN network and assist in...and software problems. + Escalates issues as required to Tier III staff, and monitors issues through the trouble… more
- General Dynamics Information Technology (Annapolis Junction, MD)
- …Support,Technical Support **Certifications:** Comp TIA Security - CompTIA **Experience:** 1 + years of related experience **US Citizenship Required:** Yes ... worldwide sites * Identify, investigate, resolve, and follow-up problems brought to the helpdesk by users of cloud infrastructure * Modifies, moves, and installs new… more
- Northrop Grumman (Suffolk, VA)
- …+ Proficiency in Juniper and Cisco Networks + Network Operations Center Experience + Tier 1 and 2 Helpdesk Experience + Highly self-motivated with ... Required:** Yes, 25% of the Time + **Positions Available:** 1 At Northrop Grumman, our employees have incredible opportunities...Unix, or VMware + Must be able to work on- site in Suffolk, Virginia + Must be able to… more
- Robert Half Technology (Houston, TX)
- …will be a crucial part of our team, focusing on tier 1 helpdesk support in a mostly on- site setting with some flexibility for remote work. This role ... the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1 -tap apply, notifications of AI-matched jobs, and much more. All… more