- Creative Financial Staffing (Rockville, MD)
- IT Helpdesk Technician - Tier 1 - On- site - Maryland...and growth What the company needs in an IT Helpdesk Technician 2 + years of relevant, hands-on ... and a diverse range of tech challenges What will the IT Helpdesk Technician do? Provide Tier 1+ technical support to faculty, staff, students, and parents across… more
- Galapagos Federal Systems, LLC (Austin, TX)
- …a solid understanding of VPNs and Outlook Web AccessEscalate complex technical issues to Tier 2 and Tier 3 Government Systems Administrators for ... for assistance using remote tools and automated trouble ticketing system and make site visits to provide touch labor while providing account management to the… more
- Insight Global (Windsor Mill, MD)
- Job Description * Provide Tier 2 support of the CCaaS (AWS Connect) application escalated by the Tier 1 support team. * Fill in the role as part of the ... Microsoft Windows OS and Office365 suite. * 2 years of experience providing Tier 2 IT support services to customers. * 2 years of experience using an… more
- Insight Global (Windsor Mill, MD)
- …the public and positively impact 65 million Americans per month. The On- Site Helpdesk Analyst is responsible for providing Tier 1 support to customer service ... Requirements - Bachelors degree and 3 years of experience providing Tier 1 IT support - 2 years of experience working with laptops running on Microsoft Windows… more
- Chenega Corporation (Fort Belvoir, VA)
- Junior Helpdesk Support Services Specialist Ft. Belvoir, VA Join...to the network. + Escalate the issue/problem to proper Tier 2 or 3 Support team members ... our Talent Network Junior Helpdesk Support Services Specialist Ft....improve the current capabilities of existing backup systems and off- site storage sites on an ongoing basis. + Provide… more
- CUNY (New York, NY)
- IT Support Assistant (Hourly) -Client Services Desktop Support Technician Tier 2 **GENERAL DUTIES** IT Support Assistants support routine operations and problem ... Manager, we seek an experienced and highly skilled IT Helpdesk Support Technician for Level 2 Support....successful candidate will have the following responsibilities: + Provide tier 2 in-person IT support to troubleshoot… more
- Robert Half Technology (Nashville, TN)
- Description Robert Half is currently looking for a Contract Tier 2 Helpdesk Analyst to join our client's IT support team. As a Tier 2 Helpdesk ... and effective resolution of issues, especially in situations where on- site support is not required. + Root Cause Analysis:...escalated tickets. Requirements Qualifications: + Prior experience in a Tier 2 helpdesk or technical… more
- Robert Half Technology (Nashville, TN)
- …helping them become more self-reliant. + Escalation: Escalate complex or unresolved issues to Tier 2 or Tier 3 support teams, ensuring efficient problem ... Description Robert Half is seeking a Contract Tier 1 Helpdesk Analyst to join...to users to resolve issues, especially in situations where on- site support is not required. Requirements Qualifications: + Prior… more
- Orion Consortium (Annapolis Junction, MD)
- …and interviews customers to gather information about problems + Will interface with our Tier 2 technical support team and our Availability Management team to ... worldwide sites + Identify, investigate, resolve, and follow-up problems brought to the helpdesk by users of cloud infrastructure + Modifies, moves, and installs new… more
- Hyundai Autoever America (San Diego, CA)
- …major in Computer Science or equivalent work experience + 5 year experience performing Tier 2 or higher (complex) issue resolution for incoming help requests ... 10744 - Sr. Desktop Support, San Diego (On- site , 5days) Purpose: This role provides the planning...Coordinates efforts with other IT teams to ensure all helpdesk /service requests are effectively resolved. + Performs other related… more
- Sharp Electronics Corporation (Kingsport, TN)
- **Overview** The National Helpdesk Specialist, is responsible for providing Tier 2 helpdesk end-user support for small to enterprise sized clients with ... technical issues over the phone by using advanced remote management tools or on- site and logging tickets into our ticketing database to track time and facilitate… more
- Red River (Arlington, VA)
- …and clear communication skills to effectively supervise tech control employees and maintain Tier 2 Tech Control Helpdesk functions. The ideal candidate ... and written reports and updates. + Operate and maintain Tier 2 Tech Control Helpdesk ...requests effectively. **Work Environment:** This position will be primarily on- site at the Pentagon Reservation. The Infrastructure Operations Manager… more
- University of Southern California (Los Angeles, CA)
- …The Assistant Director of Athletics IT will be tasked with Helpdesk support ( Tier 1 and Tier 2 support), game day operations and supporting/assisting ... evenings, and weekends is required. Roles and responsibilities to include: + Providing Tier1/ Tier 2 technical support for all computers, software, mobile device,… more
- InGenesis (Fremont, CA)
- …staff. * Create best practice workflow documents. * Work with IS Leadership and Helpdesk to determine repeated training issues and help reduce the ticket volume by ... improve KPIs and other reporting metrics. * Support with tier II and III application issues and mentor IS... II and III application issues and mentor IS Helpdesk . * Assist with ongoing development, implementation and customization… more
- Insight Global (Wilton, CT)
- …along with monitoring license compliance. Provides support of 7/24 Global Support process by serving as Tier 1 / Tier 2 point of contact and owner of ... Job Description Insight Global is looking for an on- site desktop support technician in Wilton, CT. This...support of 7/24 Global Support process by serving as tier 1/ 2 first point of contact and… more
- Southwire (Carrollton, GA)
- …of newly acquired sites. **Key Responsibilities** Direct supervision of the IT-OT Infrastructure Tier 2 IT team, including systems, processes, and hardware to ... assembled products, contractor equipment, electrical components, hand tools, and job site power and lighting solutions. The company also offers digital solutions… more
- General Dynamics Information Technology (Washington, DC)
- …issues for customer via chat, email, and deskside support. + Supporting Tier 1 on- site installation, implementation, maintenance, troubleshooting and repair of ... **MAKE AN IMPACT:** + Providing program support as a Tier 1.5 Service Desk Technician. + Delivering excellent customer...**WHAT YOU'LL NEED TO SUCCEED:** + **Required Experience** : 2 -6 years of helpdesk experience + **Required… more
- Insight Global (Denver, CO)
- …an IT Service Desk Technician to join their team. This person will be responsible for Tier 1 and some Tier 2 support, managing approximately 20- 60 tickets ... Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ . Skills and Requirements -1- 2 + years of experience managing and resolving HelpDesk… more
- Competitive Range Solutions, LLC (Fort Meade, MD)
- …with the highest level of management. + Must have knowledge of operating and maintaining Tier 2 Tech Control Helpdesk . + Ability to provide technical ... monitoring in accordance with DoD policies. + Designate node site coordinators to support DoS worldwide missions and maintain...and ensure compliance with security standards. + Oversee 24x7x365 Tier I and II maintenance support on all TCF… more
- SAIC (Washington, DC)
- …and enclave design/security engineering. This is a mid-level position within the Vanguard 2 . 2 .1 Program's Service Management Office (SMO), acting as an LAN/WAN ... Support Specialist. This position directly supports DoS on- site to monitor the LAN/WAN network and assist in...and software problems. + Escalates issues as required to Tier III staff, and monitors issues through the trouble… more
