- DISH Network (Englewood, CO)
- …It is responsible for eliciting vision, scope, and requirements for the IVR and Chat self-service channels. The Product Manager , IVR / Chat , will ... and indirectly through influence and relationship building. Furthermore, the product manager will have experience working with...with minimal direct oversight from management + Experience with IVR and chat platforms is preferred, AI… more
- DIRECTV (El Segundo, CA)
- …to join us in transforming the way we serve our customers. The Senior Product Manager will focus on driving simple experiences across the DIRECTV digital ... allowing customers to focus on enjoying the entertainment they love. The Senior Product Manager will ideate and deliver digital-first experiences that seamlessly… more
- Sprinklr (TX)
- …systems, Service Clouds, CDP's, digital and Contact Center automation. + Functional understanding of IVR , AI, Voice/ Chat Bots, business APIs + In depth hands on ... it happen. **What You'll Do** Sprinklr is looking for a **Principal Project** ** Manager ** with expertise in CCaaS (Contact Center as a Service) operations to manage… more
- CVS Health (Scottsdale, AZ)
- …years' experience designing and implementing complex omnichannel campaigns using Five9 Campaign manager , including + Call routing campaigns + ** Chat Campaigns** ... in developing, administering, and supporting various Five9 omnichannel campaigns for Chat , secure messaging, outbound dialer, and post-survey campaigns. You will… more
- Capgemini (Chicago, IL)
- …CSA and CIS in at least one of ITSM, HRSD, CSM or ITOM Product Family (Event, Discovery or Service Mapping) Preferred . Experience with either the ... in design integration with SAP ERPs . Experience with IVR and Telephony System design and integration . Experience...System design and integration . Experience in designing Virtual Agent/ Chat Bot solutions with both ServiceNow native tools and… more
- Kyndryl (Boulder, CO)
- …services including Service Desk, Cloud Contact Center + Deep understanding of call flows, IVR trees, email and chat channel designs and contact center operations ... the consulting knowledge base and methods with technique papers, work product descriptions, guiding principles, documents, and further the evolution of intellectual… more