- Medline Industries - Transportation & Operations (Northfield, IL)
- …on Customer Service and Contact Center- -related technologies and systems ( CCaaS , Genesys, Avaya).Good knowledge and experience with Contact center software (IVR, ... (Automatic Call Distribution)PBX (Private Branch Exchange)*Call queuing, routing, agent management .Job DescriptionMAJOR RESPONSIBILITIES: This position will require someone who… more
- Wells Fargo (Westlake, TX)
- **About this role:** Wells Fargo is seeking a ** Lead Business Execution Consultant** to support testing strategy and tactical testing coordination for user ... as part of our contact center as a service ( CCaaS ) platform migration. Learn more about the career areas...and technology teams to evaluate complex business problems and lead a team to provide comprehensive testing strategies, test… more
- General Dynamics Information Technology (Fairfax, VA)
- …contact center technology implementations, such as Contact Center as a Service ( CCaaS ) and/or self-service virtual agents and chat bots. + Relevant certifications in ... HAVES:** + Experienced in implementing data governance, data quality, and data management for large organization. + Implementation experience in Contact Center as a… more
- Netflix (Los Gatos, CA)
- …solutions. Our areas of responsibility include our contact center, CRM, CMS, member management system, and other operations tools. We focus on operational and cost ... are looking to add an Engineering Manager to help lead the Customer Service Engineering team and to grow...you + You have experience working with 3rd party CCAAS vendors like Sprinklr, Google CCAI or similar. +… more
- Zoom (Columbus, OH)
- …expect A global leadership position to manage our highly visible Executive Briefing Center program and value advisory team. You'll lead our efforts to deliver ... Alignment. Responsibilities + Championing a customer-focused Executive Briefing Center program + Leading a strategic value engineering team designed to… more
