- Orion Consortium (Fort Meade, MD)
- …As part of a 24x7 Service Desk, perform the activities associated with the management of dedicated ticket queues to include prioritization of work and assignment to ... technical resources for resolution of end user concerns while ensuring service levels and objectives are met. RESPONSIBILITIES: Monitoring dedicated queues and assign tickets to appropriate resources for troubleshooting and ticket resolution. Monitoring… more
- Orion Consortium (Fort Meade, MD)
- TS/SCI FS poly required. Position Description: Ticket Coordinator to perform the activities associated with the management of dedicated ticket queues to include ... as well as facilitation of resource allocation based on workload REQUIREMENTS Must have 1 year of experience in either a customer centric environment such as an… more