- ServiceNow, Inc. (Santa Clara, CA)
- …great candidates. **What you get to do in this role:** ** ** The Global Queue Manager (GQM) is instrumental in providing our customers with an elevated ... load. o If the incoming FTS Volume or unassigned queue is higher than usual, alert Service Delivery Managers...either pass to the newly assigned TSE or CSR's manager for action or process the Case Escalation request… more
- Chenega Corporation (Fort Belvoir, VA)
- Remedy Queue Manager Ft. Belvoir, VA Join our Talent Network Remedy Queue Manager Ft. Belvoir, VA C-CHR-24-049 TheRemedy Queue Manager ... willmonitor the performance of AITP Service Level Agreements (SLAs) and ensure incidents and service requests are resolved in accordance with defined AITP SLA targets. Duties and Responsibilities: + Monitor queues and reallocate tickets to meet response time… more
- KeenLogic (Alexandria, VA)
- Job Title: ITSM Queue Manager /Analyst Location: Alexandria, VA (Remote, Full-Time, M-F) Overview: KeenLogic is seeking a talented and self-motivated individual ... to fill the role of ITSM Queue Manager /Analyst with the National Science Foundation. This position involves working in a challenging, consultative, and… more
- Harvard University (Cambridge, MA)
- …or relevant work experience Position Description: Summary: The Infrastructure Operations Service Queue Manager is responsible for leading the prioritization and ... Location:USA - MA - Boston Business Title:Infrastructure Operations Service Queue ManagerSub-Unit: Salary Grade (https://hr.harvard.edu/salary-ranges#ranges) :057Time Status:Full-time Union:00 -… more
- Bassett Healthcare (Clinton, NY)
- …patient Performs referral coordination including completing Open Referrals and/or referral tracking queue . Alerts Manager or Supervisor of referrals that are ... (demographics, insurance eligibility etc.) based on the missing items work- queue are made in the appropriate Bassett system within...Acts as a subject matter expert in electronic referral queue processes. Acts as a trainer for incoming new… more
- Duquesne Light Company (Pittsburgh, PA)
- …Lead and/or support small to medium projects assigned to PC Support. + Act as a queue manager for tickets assigned to PC Support. + Provide VIP support to senior ... required. + Image PCs using Microsoft System Center Configuration Manager . + Deploy PCs and cell phones to new...be sure to discuss storm roles with the hiring manager for this position, as duties can vary across… more
- Robert Half Technology (New York, NY)
- …workload and calendar to meet our contractual SLA requirements * Inform the Service Desk Queue Manager and SM when you are unable to handle incoming requests to ... maintain our SLA commitments * Account for your time accurately and document your assigned tickets, along with updating our internal documentation according to best practices * Prioritize and escalate tickets, potential sales opportunities, and client care… more
- SSM Health (St. Louis, MO)
- …capacity issues to appropriate areas, responds to phone calls quickly, managers call queue , informs Manager /Director when placement conditions are near alert or ... crisis status per guidelines. + Works with physicians, patient care service staff, case managers to ensure appropriate and timely discharges. Escalates bed clean and discharge challenges when necessary. + Communicates with the Emergency Department and Surgery… more
- The Hartford (Hartford, CT)
- …team members and to producers, field representatives, and third parties. + Manages work queue , escalates urgent issues to manager and proposes work solutions as ... necessary. + Proactively maintains case status in systems and assists Regional Account Executive. + Champions continuous improvement and change through identifying, planning and implementing improvements for the team or department. + Participates in special… more
- Rush University Medical Center (Chicago, IL)
- …of Customer Service phone are remedied at the time the call is received. 14. Supervisor/ Manager reviews work queue of accounts and various reports. Rush is an ... equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. **Position** Financial… more
- Ivyhill Technologies LLC (Bethesda, MD)
- Ivyhill is a seeking a Project Manager for a location in Bethesda,MD. The qualified Project Manager (PM) will The Project Manager (PM) is responsible for ... GENESIS issues. + Responsible for constant monitoring of the queue to ensure adequate coverage and maintain the required...a minimum of 2 years serving as a project manager . + Must have a minimum of 3 years'… more
- HCA Healthcare (Nashville, TN)
- …work environment where diversity and inclusion thrive? Submit your application for our Manager Automation opening with HCA Healthcare today and find out what it ... benefits may vary by location._** We are seeking a Manager Automation for our team to ensure that we...and accurate data processing. + Familiarity with RabbitMQ message queue technology: Knowledge of RabbitMQ message queue … more
- PennyMac (Phoenix, AZ)
- …through the complete mortgage journey. A Typical Day The Customer Experience Manager will supervise and monitor Customer Service activities, ensuring staff provides ... customers while maximizing employee production and quality. As the Manager , you will provide oversight and coaching of...the performance of queues and processes + Manage daily queue and ensure all staff are adhering to schedules… more
- Leidos (Washington, DC)
- **Description** Leidos has an opening for a **Service Desk Manager ** . This opening is for an IT Services program supporting a federal client in the Healthcare ... customer's information. We are seeking a dynamic Service Desk Manager to join our IT Service Desk team. This...staff. + This position is expected to oversee the queue , escalation of tickets and hand-off to system administrators,… more
- The Hartford (Hartford, CT)
- Partner Program Manager - SM07HE We're determined to make a difference and are proud to be an insurance company that goes well beyond coverages and policies. Working ... Commercial Acquisition Marketing, the Direct / Affiliate Program Partner Manager will play a pivotal role in executing The...assignments related to current and new Direct programs in queue + Partner with Procurement and Legal to successfully… more
- CVS Health (Blue Bell, PA)
- …convenient and affordable. CVS Media Exchange is hiring a Senior Ad Tech Support Manager . This role will report to the Lead Director, Ad Tech Operations. CVS Media ... CVS consumers, and convert CVS consumers to shoppers. The Senior Ad Tech Support Manager will be responsible for building out our client support program for CMX… more
- Insight Global (Pasadena, CA)
- Job Description Insight Global is looking for a Processing Manager to work for a large client in Pasadena. In this role, you will supervise and monitor customer ... the performance of queues and processes - Manage daily queue and ensure all staff are adhering to policies...experience - 5+ years of experience as a Loan Manager null We are a company committed to creating… more
- JPMorgan Chase (Indianapolis, IN)
- …education with client's, relationship and service teams. As a **Payment Validation Manager ** within Commercial Banking Fraud, you will lead the business and manage ... Lifecycle Associate II will report to a Payment Lifecycle Manager IIIas part of the Commercial Fraud Prevention and...+ Manage activities on heavy phone work including real-time queue management of inbound hotline, case assignment, and … more
- Dartmouth Health (Lebanon, NH)
- Overview Care Manager , RN - Capacity Coordination Center 4 x 10 hour shifts Days, with every other Weekend As part of a multi-disciplinary team, applies nursing ... at DH. . * Works with medical staff to appropriately re-prioritize transfer queue . Directs, coordinates, and updates patient transfer queue . * In collaboration… more
- Endo International (Cranbury, NJ)
- …for talented individuals to join our team. **Job Description Summary** The Manager , Procurement & Production Planning, is responsible for analyzing and responding to ... systems to support analysis, and respond effectively and promptly. The manager is responsible for the tactical / administrative procurement activities, management… more