- Wilmington Savings Fund Society (Wilmington, DE)
- …business intelligence and enablement practices across the organization. This is not a remote position. The incumbent must have the ability to work onsite at a ... surveys, complaints, demographics, and transactional data.Manage the Customer Experience Research framework, facilitating research intake, execution of data… more
- Insight Global (Reston, VA)
- Job Description Our client is looking for a remote CX Researcher to support a large federal contract. This individual will be responsible for: * Work to ... human computer interaction, human factors, or related field * 8-10 years of CX research experience applied to digital experiences * Able to provide case study… more
- Iron Mountain (Trenton, NJ)
- …* BA/BS in business, marketing or related fields. * 3+ years experience in CX , research , strategy, or other transformational role with a provider of business ... solutions. * Subject matter expertise in Customer Experience, preferably with professional CX certification. * Understanding of best practice research techniques… more
- Mathematica (Columbus, OH)
- …journey. * Manage and conduct regular analysis of customer data, feedback, and CX industry research to identify trends, opportunities, and areas for improvement. ... Position Description: Mathematica is searching for a Client Experience ( CX ) Senior Analyst/ Sr. Manager! The Client Experience Senior Analyst/ Sr. Manager works with… more
- Pfizer (New York, NY)
- …leaders. Comfortable with ambiguity **PREFERRED QUALIFICATIONS** + Strong knowledge of customer research methods, CX research preferred Work Location ... CX Insights. The CXBI leverages primary and secondary research to help create effective and engaging customer experiences...as needed by the business This role is NOT remote Last day apply: September 17th 2024 The annual… more
- Bristol Myers Squibb (Princeton, NJ)
- …to perform their roles effectively and compliantly. The Sr. Director WW FM CX Strategy is responsible for developing the global Field Medical Customer Experience (FM ... CX ) strategy and driving the evolution of all FM... strategy. + Conducts external Thought Leader / HCP research (eg through surveys) to collect and analyze insights… more
- ICF (Reston, VA)
- …with Client Experience ( CX ) professionals from across the organization to improve ICF's CX program. + Research CX best practices and identify potential ... of BD experts. We specialize in capture and proposal development, market research , data management and technology, training, price-to-win, and more. By providing a… more
- M&T Bank (New York, NY)
- …to tackle the problem. + Complete, and at times oversee, complex research , analysis, design, engineering and development efforts throughout the process of problem ... concept development. Engage cross functional colleagues (ie, business partners, CX partners, operations, technology, compliance) to ensure business objective… more
- M&T Bank (Wilmington, DE)
- …customer and employee to life, through the design, execution, and reporting of research results to drive strategic decision making within the company. Will primarily ... to leverage new AI capabilities for insights with the goal of amplifying CX /EX throughout the company. **Primary Responsibilities:** + Partner with line of business… more
- The Toro Company (Oklahoma City, OK)
- …system functionality to create the most efficient business processes. Conduct research and create documentation on new functionality. Validate concepts and provide ... Experience in BSA II including: Experience working with SAP CX suite of products: SAP Sales Cloud, SAP Service...non- merit based factors. We celebrate diversity and are committed to creating an inclusive environment for all employees. #LI- Remote… more
- TestPros (Sterling, VA)
- …Section 508 / WCAG / ADA Accessibility Assessment, Customer Experience ( CX ), Localization Testing, Independent Verification and Validation (IV&V), Quality Assurance ... (QA), Compliance, and Research and Development (R&D) services. TestPros is an Equal...and open, direct, respectful communications are highly valued. Location: Remote Responsibilities: + Conduct complete penetration tests, report on… more
- Mass Markets (SC)
- POSITION OVERVIEW REMOTE INSURANCE CUSTOMER SERVICE AGENT (UNLICENSED) We are hiring customer services agents who are positive and genuinely enjoy helping others. In ... Listen to customers, understand their needs, and resolve customer issues + Research systems to find missing information; coordinate with other departments to resolve… more
- Mass Markets (NE)
- POSITION OVERVIEW REMOTE LICENSED PROPERTY & CASUALTY INSURANCE AGENT We are hiring licensed insurance agents who are positive, persuasive, and have the drive to ... Listen to customers, understand their needs, and resolve customer issues + Research systems to find missing information; coordinate with other departments to resolve… more
- Mass Markets (AR)
- …first call resolution through problems solving and effective call handling + Research systems to find missing information as applicable; coordinate with other ... works. ABOUT MCI (PARENT COMPANY) MCI helps customers take on their CX and DX challenges differently, creating industry-leading solutions that deliver exceptional… more
- iParametrics LLC (Irvine, CA)
- …directly to the Facility Solutions Regional Manager and will be supported by remote Facility Solutions Associates. Responsibilities: + Work on behalf of, and in ... trade partners during through plan development, inspections and ultimately the Cx testing process. + Competency surrounding utilization of all standard MEPF/building… more
- Advanced Technology International (Summerville, SC)
- …Level 4 years Job Details ATI builds and manages collaborations that conducts research and development of new technologies to solve our nation's most pressing ... one of which is called the Customer Experience Hub ( CX Hub) and is focused on designing for the...system. **This position offers a hybrid schedule (in-office & remote /work from home) or an onsite schedule and flexible… more
- Bristol Myers Squibb (Princeton, NJ)
- …insight generation, the development of the patient and care partner Cx strategy,, solution design considerations, and matrix team development/implementation of KPI ... Access Support Services and analytics partners to harmonize and conduct market research that provides insight on our most significant challenges and opportunities +… more
- Bristol Myers Squibb (Princeton, NJ)
- …(KarXT) will lead insight generation, the development of the HCP Cx strategy, solution design considerations, and matrix team development/implementation of KPI ... Access Support Services and analytics partners to harmonize and conduct market research that provides insight on our most significant challenges and opportunities +… more
- Bristol Myers Squibb (Princeton, NJ)
- …will lead insight generation, the development of the strategy to deliver Cx with Pharmacy and other community groups, solution design considerations, and matrix ... Marketing, and Trade/Community facing functions to harmonize and conduct market research that provides insight on our most significant challenges and opportunities… more
- Carrier (Charlotte, NC)
- …program deployment in business to business (B2B) + You are adept at maneuvering CX platforms and customer master data + You have a strong background in culture ... the SalesForce or ERP repositories + Measure and plot CX insights on an insights for leadership review +...dashboards for tracking progress towards business goals + Solid remote team interaction skills + Experience in B2B environments… more
