- Broadridge (Newark, NJ)
- …is how we deliver award-winning services to our customers and ultimately build customer value! We're seeking az/OS Network Systems Programmer to join our stellar ... problems to the applications development or system support functions.Work-Mode: This is a remote role where you will work off-site. Travel is limited and generally… more
- Citigroup, Inc (Tampa, FL)
- …ticket escalation, monitoring and follow-up throughout the resolution cycle for all supported call center voice products across the Globe. This position will be ... Citi:Citi, the leading global bank, has approximately 200 million customer accounts and does business in more than 160...backgrounds and skills.Job Overview:The End User Voice and Contact Center Tier III Integration & Support team is responsible… more
- Integral (Vienna, VA)
- …compliance with federal record-keeping requirements.QualificationsRequired:* 5+ years of experience in a call center environment with prior experience in a team ... OverviewContact Center Team Lead - (Federal Agency Support) Remote...enhancement, knowledge updates, and adherence to best practices in customer support.5. Escalation Handling: Act as the point of… more
- Webhelp (Young America, MN)
- Apply Now Job Title:Senior Sales Engineer, Cloud Contact Center SolutionsJob DescriptionWe're Concentrix. A new breed of tech company - Human-centered. Tech-powered. ... you will innovate and engineer cutting-edge technologies to transform the future of customer experience (CX) and empowering our clients to work in new ways, learn… more
- The PNC Financial Services Group, Inc (Madison, NY)
- …have an opportunity to contribute to the company's success. As a Technology Solution Center Consultant, you will be based in New York, NY. This position is primarily ... products and applications. Specializes in tools and utilities to provide remote /onsite technical support services on end user software and hardware.Responsible for… more
- Genworth Financial, Inc (Lynchburg, VA)
- …cultivating an environment of inclusiveness amongst the teamOversee the operation of a call center team to include setting performance metrics and team goals ... StatesBachelor's Degree or a minimum 7+ years prior leadership experience and call center leadership experience preferredLOMA or other Insurance Industry… more
- Token Inc. (West Henrietta, NY)
- …using data and metrics to identify areas for improvement.Oversee and manage call center performance.Manage the returns execution process.Train, mentor, and guide ... loss, and ransomware must be prevented.What We OfferA collaborative, remote -first environment, with a competitive salary and stock option...team. What You OfferYou are a dedicated and experienced Customer Support Manager who can build and lead our… more
- Hyundai America (Fountain Valley, CA)
- … Customer Touchpoint Management Guide for each brand. Monitor the customer one-stop preference center and implement improvement actions. Infuse new ... Hyundai brand level for all communications with Hyundai's customers to maximize customer acquisition, retention, and profitability. This position will be the voice… more
- Ernst & Young (New York, NY)
- …demonstrate these qualities. Tax Services Manager - Financial Services Office - Customer Tax Operations and Reporting Services (CTORS): This position could be ... model and bold ambition have put us at the center of the events that continue to reshape and...in assisting clients with mission-critical operational tax issues and customer reporting issues. Specifically, our experienced practitioners work across… more
- Western Alliance Bancorporation (Phoenix, AZ)
- …and effectively meets client needs.Set individual and team goals for common contact center metrics, including daily call volume targets, average handle times, ... you'll be responsible for leading a team of contact center managers dedicated to providing exceptional service and tailored...the bank virtually, via phone, chat, SMS, and other remote communication methods. Focused on providing service to clients… more
- FirstBank (Littleton, CO)
- …There's an opportunity for everyone with positions all across the company, from Teller and Call Center to Technology and Lending. Apply today to learn more and ... requiring 2 days a week in office and remaining remote work must be from CO FirstBank does not...by customers, communities and employees, which is at the center of the company's "banking for good" mantra. FirstBank… more
- FirstBank (Littleton, CO)
- …There's an opportunity for everyone with positions all across the company, from Teller and Call Center to Technology and Lending. Apply today to learn more and ... requiring 2 days a week in office and remaining remote work must be from CO FirstBank does not...by customers, communities and employees, which is at the center of the company's "banking for good" mantra. FirstBank… more
- Webhelp (Young America, MN)
- …Contact Center : Designs and implements best in class Salesforce based call center solutions. Optimizes customer and agent experiences, processes, ... Unified Knowledge. Ensures a seamless omnichannel and end-to-end optimal Contact Center customer and agent experience. Industry Knowledge: Apply… more
- TriNet (Young America, MN)
- …Satisfaction Scores, After- Call Surveys results, and overall customer retention. Locations: United States ( Remote )Essential Duties/Responsibilities Lead ... HR service center . The role is focused on providing incredible customer service to TriNet customers, efficiently resolving HR inquiries ranging from all levels… more
- Tephra Inc. (Detroit, MI)
- …DTC, ECU, sensor, datalogs, streaming, POS, Service data (Warranty Claims, Repair orders), call center , social, customer survey and similar structured and ... and Aerospace & Defense industrial segments. It's a profit center with P&L responsibility across the IT & Consulting...the way from the Connected Car to the Connected Customer , Connected Home and potentially the Connected Workplace. The… more
- Baker Botts LLP (Houston, TX)
- …experience is required, as well as 4+ years in a Service Desk/ Call Center support environment, preferably in a professional services environment.Technical/Soft ... SkillsAdvanced written and oral communication skills (required)Experience with call center technologiesProficiency in Microsoft 365 applicationsKnowledge of… more
- The Hartford Financial Services Group, Inc (Boston, MA)
- …develops growth strategy and executes the plan.As appropriate, re-direct requests to the Customer Solutions Center (CSC) and delegate follow-up to Client or ... Service Consultants (service matters not handled by Customer Service Center , ie, escalated billing, claim issues, lapse/reinstatement tracking).Handle … more
- Fidelity Investments (Scarborough, ME)
- …- Software Developer (Data Warehous Developer)You will be working on a 100% remote schedule as part of Fidelity's dynamic working arrangement. At Fidelity, we've ... and professionally.The BI & CRM support group provides support for Customer Relationship Management, Data Warehouse and Business Intelligence applications for… more
- GoDaddy (Young America, MN)
- …days) and some work entirely remotely.This position may be a hybrid or fully remote position, as decided by your manager. If designated as hybrid, you'll divide your ... you should live within commuting distance. If designated as remote , you'll be working remotely from your home and...a GoDaddy office to meet with your teamWhile our Center of Excellence is located in Arizona, this position… more
- Gusto (Denver, CO)
- …experience - piloting new ideas, evaluating results, and iterating as needed.Prior customer service experience, call center experience preferredOur cash ... the Role:This is a leadership role within our Engagement Center of Excellence. Our Engagement organization is the linchpin...of our world-class experience. With their passion, insight, and customer advocacy, the CX team has helped Gusto maintain… more
