- DIRECTV (El Segundo, CA)
- …accountability for production support, defect management and availability of the telephony ecosystem, including Genesys Cloud , networks/circuits, Afiniti, ... who will serve as a subject matter expert in Genesys Cloud . The Senior Director should have...be filled by an experienced technologist in the Customer Management/ Telephony systems area, specifically with designing, deploying, and supporting… more
- DriveTime (Tempe, AZ)
- …demonstrate over the course of this role. + ** Telephony /Omnichannel Technologies:** + Cloud Contact Center - Genesys CX preferred + IVR (Interactive Voice ... (OCS), you will be responsible for implementing and supporting various telephony and omnichannel-related technologies and applications. Your role includes providing… more
- Sprinklr (NJ)
- …Connect, Genesys , Ameyo, Talkdesk, Ring Central etc. + Experience with Cloud contact center technologies ranging from IP Telephony , Intelligent Routing, ... site 3 times a week and you work from home/ remote 2 days.** + **Candidates need to reside in...stakeholder management experience including at the executive level + Cloud contact center experience with platforms such as Mitel,… more
- BlueCross BlueShield of North Carolina (NC)
- …Ability to correlate technical actions to business impact **Prior Working Experience with** + Genesys Administration - Pure Cloud and or Premised based WWE + ... the engineering of various and complex aspects of both physical and cloud hosted Contact Center solutions and supporting infrastructures. Using your experience, you… more
- Amazon (St. Louis, MO)
- …like Avaya and Genesys and have experience building applications in the cloud at scale. In addition, you should have experience leveraging Amazon Lex for ... applications - 10+ years of experience building call center / collaboration / telephony platforms in a Cloud or On-Premises environment, particularly building… more
- The Hartford (Hartford, CT)
- …Enablement team to help spearhead the migration of our contact center from Genesys to Amazon Connect. You'll play a pivotal role in enhancing customer, employee, ... and excellence. This role can have a Hybrid or Remote work arrangement. Candidates who live near one of...of the program to migrate our contact center from Genesys to Amazon connect including 6,000+ users and external… more
- MyFlorida (Orlando, FL)
- …ability to learn, several computer-based systems and programs such as HT, FMMIS, Genesys Cloud , Outlook, Excel, Word, SharePoint, People First, etc. Basic ... bi-weekly and is non-negotiable. This position is not a remote or telework position; it will have to report...computer based systems and programs such as HT, FMMIS, Genesys Cloud , Ignite, Outlook, Excel, Word, SharePoint,… more