- Trinity Health (Livonia, MI)
- …content, strategy and operations for the knowledge base, direct access / self-service and Tier 1 (HR call center and electronic inquiry) services and inquiries ... team that owns the content development and management for Tier 0 and Tier 1 ...metrics (service level agreements and key performance indicators) and customer feedback. 16. Works collaboratively with other leadership to… more
- CACI International (Forest Heights, MD)
- Tier 1 Help Desk Specialist (VIP Remote Support) Job Category: Information Technology Time Type: Full time Minimum Clearance Required to Start: None Employee ... oversight of collection of incident information through VIP and customer conversation and self-service tools. Under general supervision, assists...and staff knowledge bases. Works with management and other Tier 1 Help Desk staff to identify… more
- ManpowerGroup (Milwaukee, WI)
- …RPO client, a leader in the Financial Software Industry! The HR Advisor will provide Tier 1 HR Generalist support to our RPO client employees across North ... end date W-2 Contract positions that will work 100% remote from your home office. **Schedule Options (you may...but must be willing to work PST hours):** Option # 1 : Sat/Sun 6:30am-3pm PST, Mon/Tue/Wed 8am-5pm PST Option #2:… more
- Trinity Health (Livonia, MI)
- …support in a timely manner. Provides leadership to Specialty Services and customers that receive both Tier 1 and Tier 2 services from a small or dedicated ... for initiation, diligence, planning, resource determinations, monitoring, coordination with and handoff to Tier 0/ 1 support, Tier 2 issues and escalations… more
- CACI International (Washington, DC)
- Network Operations (NOSC) Infrastructure Tier 1 Analyst Job Category: Information Technology Time Type: Full time Minimum Clearance Required to Start: None ... * CACI is seeking a Network Operations (NOSC) Infrastructure Tier 1 Analyst to support a 24x7x365...and related outages, degradations, and issues. This is a customer facing position that requires significant experience in … more
- Proven IT (Duluth, GA)
- Help Desk Tier 1 Engineer Duluth, GA (http://maps.google.com/maps?q=3435+Breckinridge+Blvd+Duluth+GA+USA+30096) Apply Job Type Full-time Description The Tier ... and trouble-shooting support. This is the basic level of customer support. The Tier I Engineer is...through qualifying questions over the phone and may use remote applications to diagnose the needs + Uses and… more
- Robert Half Technology (West Des Moines, IA)
- Description We are offering a contract to hire employment opportunity for a Tier 1 Support | Technical Support | Help Desk role based in West Des Moines, Iowa. ... primarily tasked with diagnosing and resolving user concerns, providing remote support, and maintaining accurate documentation. This role is...hold a minimum of 3 years of experience in Tier 1 Support, Technical Support, or Help… more
- Red River (Chantilly, VA)
- Job Description We are looking for a Tier 1 Technician who is primarily responsible for working on a team at the Service Desk. The Tier 1 Technician is ... customer calls, alerts, and escalations from the Level 1 operations team within specified timeframes. + Follow trouble...(SOPs) + Act as the point of contact for customer incidents reported by telephone, email and remote… more
- ManTech (Glen Burnie, MD)
- …ManTech is seeking a motivated, career and customer -oriented **Service Desk Specialist, Senior- Tier 1 ** to join our team in Glen Burnie, MD. This position ... contact, when an active line of communication is first established with the customer using the supported remote desktop control application. + Resolving all… more
- US Signal Company LLC (Indianapolis, IN)
- …of managed services and professional services. We are seeking a Technical Support Agent ( Tier 1 ) - NIGHTS to join our team in Indianapolis, Indiana. This ... relation to trouble for accurate ticket documentation. * Work customer trouble tickets * Perform escorts and remote... customer trouble tickets * Perform escorts and remote hands for customers at the data center. *… more
- Cayuse Holdings (Pendleton, OR)
- …assigned. **Qualifications** Minimum Qualifications: + High School diploma or GED required + 1 year of Service/Help desk or customer service support experience + ... USD $13.20 - USD $16.00 /Hr. Submit a Referral (https://careers-cayuseholdings.icims.com/jobs/1556/ tier - 1 .0-helpdesk-specialist/job?mode=apply&apply=yes&in\_iframe= 1 &hashed=-1834356743) **Location** _US-OR-Pendleton_ **ID** _102383_… more
- Cayuse Holdings (Pendleton, OR)
- …Skills and Qualifications** Minimum Qualifications: + High School diploma or GED required + 1 year of Service/Help desk or customer service support experience + ... USD $14.00 - USD $16.50 /Hr. Submit a Referral (https://careers-cayuseholdings.icims.com/jobs/1298/ tier - 1 .0-helpdesk-specialist/job?mode=apply&apply=yes&in\_iframe= 1 &hashed=-1834356743) **Location** _US-OR-Pendleton_ **ID** _102224_… more
- Insight Global (Redwood City, CA)
- Job Description One of the largest Universities in the bay area is looking for a Tier 1 IT Service Desk Support to join their team to provide assistance that ... ServiceNow and will primarily help customers by phone or remote access into their devices. The team is looking...The team is looking for someone who has great customer service skills and is inquisitive by staying curious… more
- CACI International (Washington, DC)
- Network Operations Center- NOC Tier 1 and 2 Job Category: Information Technology Time Type: Full time Minimum Clearance Required to Start: TS/SCI with Polygraph ... * * The Enterprise Communications Services 3 (ECS3) program supports our intel customer across its CONUS & OCONUS operating locations. Our focus includes the design,… more
- Robert Half Technology (Nashville, TN)
- Description Robert Half is seeking a Contract Tier 1 Helpdesk Analyst to join our client's IT support team. As a Tier 1 Helpdesk Analyst, you will be the ... 3 support teams, ensuring efficient problem resolution. + Remote Support: Offer remote assistance to users...not required. Requirements Qualifications: + Prior experience in a Tier 1 helpdesk or technical support role… more
- Legrand NA (Somerset, NJ)
- …will be required to assist with customer issues via phone, email, and remote sharing sessions. Our Tier II Technical Support Engineers are the most important ... http://www.youtube.com/legrandna http://www.linkedin.com/company/44580 http://twitter.com/legrandNA Equal Opportunity Employer #LI-QH1 LocationUS-NJ-Somerset # Positions 1 Experience (Years) 2 Category Customer … more
- BigBear.ai (Tysons Corner, VA)
- …will do Provide Tier 2 helpdesk support for end-users Work in collaboration with Tier 1 and 3 technicians as well as engineering team Provide training and ... handle complex problems and requests. This position will offer remote flexibility. This position will be at the forefront...guidance for Tier 1 resources Provision and deprovision accounts… more
- SKC Communication Products LLC (NY)
- …staff. + Possess advanced Audio and Control systems knowledge. + Provide direction to Tier 1 technicians, delegate tasks to other team members and possess ... Tier III Service Technician Responsibilities + Provide customer service and audio-visual equipment troubleshooting and problem resolution...advanced problem solving abilities. + Provide direction to Tier 1 and Tier II… more
- NiSUS Technologies Corporation (San Antonio, TX)
- …techniques to identify problems, investigate causes, and recommend solutions + Provides remote support access through desktop mirroring and other remote access ... 2pm Requirements TS/SCI with poly required + Bachelor's degree (or 5 years) + Customer Service + ServiceNow One of the Following Certifications Required: + A+ +… more
- DXC Technology (Dover, DE)
- …assist with real-time advanced analysis, response, and reporting. + Mentor and assist in training Tier 1 and 2 analysts to aid in their skills development and ... Enterprise Technology Stack to drive new levels of performance, competitiveness, and customer experience. Learn more about how we deliver excellence for our… more