- Amazon (Arlington, VA)
- …our growing UX Research team. This role is an opportunity to help reinvent the customer experience for AWS Systems Manager. This role will focus on exploring ... in optimizing their operations on AWS, simplifying their initial setup and overall experience with AWS. AWS Systems Manager is the operations hub for AWS,… more
- Rock Family of Companies (MI)
- …as PowerBI or Tableau + Knowledge of the fintech industry **Job Summary** As the Senior Customer Experience ( CX ) Analyst, you'll leverage product, ... Qualifications** + 5 years of experience or equivalent competency in customer experience research, digital analytics, data analysis or a similar field… more
- Amazon (Seattle, WA)
- …through use cases like predictive quality and maintenance analytics. AWS is seeking a Senior User Experience Researcher for Industrial IoT (IIoT) to help us ... needs and collaborate with the cross-functional team to build a cohesive experience for operational and IT end users in manufacturing organizations. The intended… more
- Celestica (San Jose, CA)
- …environment. This individual-contributor position reports to the Senior Director of the Customer Experience ( CX ) organization and will be empowered and ... responsible for all CX operations which include post-sales support and sustaining metrics...systems in place, managing contractor SOW and payments, implementing customer satisfaction and net promoter scores. Other duties may… more
- Celestica (San Jose, CA)
- … senior individual contributor reports to the Senior Director of the Customer Experience ( CX ) organization and will be empowered and responsible for ... technically hands-on one. The successful candidate will be that senior -level technical support troubleshooter who has spent extensive amount...is a major plus. + Must have extensive direct customer interface experience . + Must have … more
- Mathematica (Columbus, OH)
- Position Description: Mathematica is searching for a Client Experience ( CX ) Senior Analyst/ Sr. Manager! The Client Experience Senior Analyst/ Sr. ... Prepare and present regular reports and updates on client experience metrics, initiatives, and progress to senior ...duties may be assigned as needed Position Requirements: * Experience in CX management, customer … more
- CVS Health (Wellesley, MA)
- …working together in a supportive, collaborative and agile environment. **Position Summary** The Senior Manager of Retail Customer Experience will have ... primary responsibility for the day-to-day operation of CVS Health's Retail customer experience reporting, providing actionable insights that deliver business… more
- HCA Healthcare (Nashville, TN)
- …and Qualifications** The Senior Business Analyst role will support CSO, Genesys CX platform.The primary function of this role is to serve as a product subject ... We care like family! Jump-start your career as a Senior Business Analyst today with Parallon HCA Healthcare. **Benefits**...Qualifications: + Bachelor's Degree Preferred + 5+ years of experience supporting Genesys CX platform + … more
- Amazon (New York, NY)
- …business success with advertisers - Manage prioritization and trade-offs among customer experience , monetization, technical and operational lift, and competing ... which positions us well for the long-term. As a Senior Manager, Product Management - Tech, Ad CX..., design, and technology required to deliver an advertising experience that is customer -obsessed, non-intrusive and engaging.… more
- Wolters Kluwer (Waltham, MA)
- …while also working for our business. **About the Role** The Senior CX /UX Researcher is responsible for enhancing our customer -facing products and solutions ... ** Senior CX /UX Researcher - Hybrid PA/MN/IL/WI/FL...R0043585** **Job Description** **About the Team** Wolters Kluwer's Digital Experience Group (DXG) creates products and solutions for its… more
- Iron Mountain (Trenton, NJ)
- …with a provider of business SaaS solutions. * Subject matter expertise in Customer Experience , preferably with professional CX certification. * Understanding ... let's start the conversation. **Position Overview** Are you a Customer Experience leader skilled in VoC research...and operational data to generate insights into journey dynamics, customer behavior, and drivers of CX improvement.… more
- Amazon (Seattle, WA)
- …Manager to join our team to own defining and building a new set of org-wide customer experience ( CX ) metrics to help us deeply understand and evaluate our ... Customer Service organization is at the forefront of customer experience - seeking to delight our...technology roadmap in order to measure and improve our CX , as well as enable our organization to drive… more
- Celestica (CA)
- …a dynamic environment. This position reports to the Senior Director of the Customer Experience ( CX ) organization and will be empowered and responsible ... languages like Python/Go is a major plus. + Must have direct customer interface experience + Must have extensive experience in handling and managing… more
- Amazon (Seattle, WA)
- …oral and written communication skills, and adept at preparing documentation for senior executives. Experience managing customer facing technical products ... for millions of customers across the world? Consumables Shopping Experience (CSE) Polaris team is responsible for CX...usability studies, and obsess over the end to end customer experience for Everyday Essentials. We partner… more
- Amazon (Bellevue, WA)
- … CX Strategy team, who will leverage their unique perspective into the customer experience based on data, operator escalations and feedback, and partnership ... Operations Concessions will span a large portion of the customer experience , leveraging retail and other partners...delivery and tradeoffs of a product Preferred Qualifications - Experience in influencing senior leadership through data… more
- HCA Healthcare (Nashville, TN)
- …components + Support workload migration activities to cloud. **Qualifications** + Strong experience with Genesys Cloud CX across all channels: Voice, SMS, ... an organization that invests in you as a Genesys CX Cloud Engineer? At Parallon, you come first. HCA...cloud resources that host software to meet business and customer needs. You will be participating in the creation… more
- Amazon (Sunnyvale, CA)
- …and how they fit in for overall strategy, or defects triage and how they impact customer experience and business. - Owns Fire TV core services as wake and ... as the global leader in entertainment with the best experience for customers and partners. As the Senior...Product Manager - Tech (PMT) for Fire TV Core CX , you will be the single threaded leader for… more
- Amazon (Seattle, WA)
- …analysis of data using SQL, Excel and other tools Preferred Qualifications - Experience working with UX designers to deliver customer -facing features Amazon is ... Within the WW Prime org, the Engagement and Member CX team's mission is to connect Prime members in...at every interaction. The team is looking for a Senior Product Manager-Technical to own key product areas within… more
- SAP (Newport Beach, CA)
- …contributions, and a variety of benefit options for you to choose from. About SAP Customer Experience SAP Customer Experience helps build trusted ... world of digital innovation, customer value, and sustainable growth. SAP Customer Experience brings together the portfolios and teams from the… more
- Citigroup (New York, NY)
- …initiatives and using the various data sources and tools to monitor the omni-channel customer experience . Assist in the rollout of journey based Customer ... The CX Analytics Sr Analyst is a seasoned professional...to monitor and create an organization to understand the customer experience at an individual customer… more