- United Airlines (Chicago, IL)
- …a hybrid position and requires in office attendance 2-3 days per week in Chicago.** The Senior ITSM Problem Manager will operate in a collaborative ... problem task queues and ensure service level objectives (SLOs) are met. ** Problem Resolution:** Implement defined ITSM /ITIL Problem Management process(es)… more
- Travelers Insurance Company (Hartford, CT)
- …skilled and experienced ITSM Process SME with a strong focus on Problem Management and Change Management. The ideal candidate will support Change Management and ... coach team members on Problem Management. They will work closely with various stakeholders...and other parties for the adoption and integration of ITSM process that supporting attainment of corporate ITSM… more
- UCLA Health (Los Angeles, CA)
- …& ServiceNow Program Manager will report to the Identity Platform Architecture & ITSM Manager and oversee the ServiceNow Platform and integration of ITSM ... and non-UHIT stakeholders. This role is responsible for ServiceNow and ITSM request intake, workflow development, queue management, project and resources management,… more
- Valvoline Global (Lexington, KY)
- …our commitments. **Careers for the Driven** Valvoline has a rewarding opportunity as a ** Senior Manager , ITSM (ServiceNow)** . We whole-heartedly adopt a ... to develop and advance within our global company. **The ITSM - Senior Manager ** (ServiceNow)...and includes ownership of CMDB, ITIL Incident Management and Problem Management processes. This role will manage team through… more
- DISH Network (Englewood, CO)
- …with the products and platforms of tomorrow. **Job Duties and Responsibilities** The ITSM /DevOps Manager role is to gather, analyze, and develop automation ... a team of professionals in the areas of Change, Problem , DevOps/Software Configuration Management, and ITSO Metrics + Create...large enterprise + Ability to present key metrics to senior management + Excellent communication skills + Ability to… more
- City and County of San Francisco (San Francisco, CA)
- … level ServiceNow System Administrator/Developer. This role is reporting to the ITSM Program Director (ServiceNow Platform Manager ). Under general direction, ... ITSM & ITBM core modules - Incident Management, Problem Management, Configuration Management, Change Management, Knowledge Management, Project Portfolio Suites… more
- Koniag Government Services (Arlington, VA)
- …development, deployment, upgrades, maintenance, etc. + Supports the lifecycle of Incident, Problem , Change and Knowledge Management implementation in ITSM Pro ... email only and have not been interviewed by the KGS hiring manager , feel free to contact_ _KGSrecruiting@koniag-gs.com_ _to verify its validity._ **PacArtic, LLC,**… more
- ICF (Reston, VA)
- Description ICF is seeking a talented, highly motivated Senior Release Manager to join our ICF's Digital Modernization Division. You will be responsible for ... complex digital transformation programs. We are looking for a Senior Release Manager who will be responsible...+ Familiarity with ITIL processes and IT Service Management ( ITSM ) principles + Detail-oriented tendencies with excellent problem… more
- BIC Corporation (NY)
- ** Senior Manager , Global Platform** IT Shelton, CT, USNew York, US For over 75 years, BIC has been creating ingeniously simple and joyful products that are a ... done" approach to work creates an environment where self-starters, problem solvers and innovative thinkers thrive. BIC team members...mark by joining the BIC team today. As a ** Senior Manager , Global Platform** you will be… more
- ServiceNow, Inc. (San Diego, CA)
- …Experience dealing with technical support teams + Fundamental understanding of ITSM in enterprise environments and global deployments + Comfortable interacting with ... levels of management + Working knowledge of ITIL incident, problem and release management process and procedures + Ability...with tight schedules and fast paced environment to minimize problem impact on the customer within a global model… more
- Beth Israel Lahey Health (Charlestown, MA)
- …logging, triaging, resolving, and timely follow up of service requests/incidents. The Senior Field Support Technician interacts with all levels of BILH colleagues ... service and various information technology areas. On a day-to-day basis, the Senior Field Support Technician ensures proper operation and support of PC's, printers,… more
- Netsync Network Solutions (Tampa, FL)
- …of the NOC Manager - Network, the Network Operations Center (NOC) Senior Network Engineer is responsible for creating and evolving internal IT network and ... ensuring reliable delivery of our clients Network Infrastructure services. The Senior Network Engineer will train and mentor all members of the IT operations staff… more
- Amazon (Seattle, WA)
- Description We are seeking an experienced and driven Senior Product Manager to join our Infrastructure Platform Management team. You will play a crucial role in ... Optimization modules in ServiceNow. You should have a deep overall knowledge of ITSM and ITIL methodologies as they relate to Service Desk and Service Operations.… more
- BMO Financial Group (IL)
- …integration experience + Proven technical experience with ServiceNow modules such as ITSM , ITOM, ITBM, and HRSD + Certification in Administration or implementation ... / other ServiceNow modules (CSAM/CITAM) + Strong understanding of ITIL and ITSM processes + Familiarity with Agile development methodologies and cloud infrastructure… more
- V2X (Springfield, VA)
- …challenges with integrity, respect, responsibility, and professionalism. We are hiring a Senior Service Desk Specialist - Top Secret clearance to support our ... (CI) Polygraph. Responsibilities + What You'll Do + The Senior Service Desk Specialists are the Tier 2 team...details to capture their IT service request, incident, or problem accurately and completely. + Shall meet the Cyber… more
- PSEG (Bethpage, NY)
- …serve make this a particularly exciting time to join PSEG. **Job Summary** A Change Manager in IT Service Management ( ITSM ) plays a crucial role in ensuring the ... who possess a strong background in IT service management ( ITSM ) and change management. This requires problem -solving...and a willingness to speak up about issues with senior management. *Strong problem -solving skills with the… more
- ADM (Erlanger, KY)
- **88957BR** **Job Title:** GT Senior Digital Apps Developer **Department/Function:** Information Technology **Job Description:** Job Title - GT Senior Digital ... IT. + Experience as Technical Lead or Service Delivery Manager . + 3+ years of experience on agile digital...REST, OPENAPI and ODATA Services. + Experience with an ITSM (eg Service Now) and backlog management tools (eg… more
- General Dynamics Information Technology (Falls Church, VA)
- …GECOS uses ITIL best practices framework as the basis for IT Service Management ( ITSM ) model. To be successful in this position you need to be collaborative and ... role. You will be interfacing with the client and senior staff. Therefore, you should be articulate in your...and scripts. + Implement, configure, update, and maintain STIG Manager servers and scripts. + Implement, configure, update, and… more
- Eversource Energy (East Berlin, CT)
- IT Senior Analyst, Business Solutions \(Hybrid\) This is a hybrid role\. The first three months are fulltime in the office\. **Our Team** Serves as a liaison between ... state process modeling + Understanding and knowledge of IT service management \( ITSM \) - specifically demand management best practices and controls; + Understanding… more
- General Dynamics Information Technology (Doral, FL)
- …and Service Level Agreement requirements. . Utilizes IT Service Management ( ITSM ) Principles to identify, categorize, prioritize, escalate, troubleshoot, and resolve ... in the incident resolution process. . Provides Tier I-II support for problem identification, diagnosis, and resolution of problems. . Experience with STIG patching,… more