- Intuit (Tucson, AZ)
- …QuickBooks offerings through innovation and deep customer empathy. This role reports to the GBSG CX Center of Excellence Group Manager . This role can be ... Overview We are seeking an exceptional Senior Manager to lead a team...building an insights infrastructure for the GBSG Customer Experience Center of Excellence. We are looking for an individual… more
- Mathematica (Columbus, OH)
- Position Description: Mathematica is searching for a Client Experience ( CX ) Senior Analyst/ Sr. Manager ! The Client Experience Senior Analyst/ Sr. ... Manager works with the Client Experience ( CX ) team to implement the CX team's...updates on client experience metrics, initiatives, and progress to senior management and staff at all levels. * Actively… more
- CVS Health (New York, NY)
- …together in a supportive, collaborative and agile environment. **Position Summary** The Senior Manager of Retail Customer Experience will have primary ... Anchored in our brand - with heart at its center - our purpose sends a personal message that...critical to the day-to-day elements of facilitating large-scale tracking CX study programs in Retail specifically: 1. Identifying and… more
- Iron Mountain (Albany, NY)
- …our relationships with existing ones. This position is a key member of the Global CX Center of Excellence, creating CX strategies and managing CX ... programs that deliver positive impact for our customers. The CX Manager serves as a consultant and...and credibility to connect with and influence mid and senior management. * Proficiency with Qualtrics or other enterprise… more
- Intuit (Mountain View, CA)
- …through innovation and deep customer empathy. This role reports to the GBSG CX Center of Excellence Senior Manager . This role can be based out of ... Specialist to help build an insights infrastructure for the GBSG Customer Experience Center of Excellence. We are looking for an individual who thrives on changing… more
- Pegasystems (Boston, MA)
- Senior Manager , CRM Business Excellence Job Category:...builds software. And this role is right at the center of it all. **What You'll Do at Pega:** + ... repeatable, scalable, transformational solutions for our clients. + You have deep CX /CRM domain knowledge and a detailed understanding of enterprise grade, consumer… more
- CoStar Realty Information, Inc. (Richmond, VA)
- Senior Product Manager Job Description CoStar Group (NASDAQ: CSGP) is a leading global provider of commercial and residential real estate information, analytics, ... real estate. CoStar Group is seeking a dynamic, high-performing ** Senior Product Manager ** to lead the development...experience, and focus on the planning and execution of CX throughout the CRM Product Lifecycle. You will partner… more
- Turner & Townsend (Memphis, TN)
- …exciting projects in the world. **Job Description** **Turner & Townsend** is looking for an ** Senior MEP Project Manager ** to work with our team alongside a key ... Owner's Rep., General Contractor or Architect/Engineer + Technical capabilities would mainly center around an ability to forecast methods of procedures to complete… more
- Celestica (San Jose, CA)
- …in a dynamic environment. This senior individual contributor reports to the Senior Director of the Customer Experience ( CX ) organization and will be ... is a technically hands-on one. The successful candidate will be that senior -level technical support troubleshooter who has spent extensive amount of time… more
- Mass Markets (Las Cruces, NM)
- POSITION OVERVIEW SENIOR CALL CENTER CLIENT ACCOUNT MANAGER SUPPORTING COMMERCIAL AND PUBLIC SECTOR CLIENTS Looking to add an experienced Call Center ... and public sector client relationships and service delivery. This is a senior -level position requiring experience in account management of contact center … more
- Mass Markets (Mesilla, NM)
- POSITION OVERVIEW SENIOR CALL CENTER CLIENT ACCOUNT MANAGER SUPPORTING COMMERCIAL AND PUBLIC SECTOR CLIENTS Looking to add an experienced Call Center ... and public sector client relationships and service delivery. This is a senior -level position requiring experience in account management of contact center … more
- Pacific Program Management (Arlington, VA)
- …activities * Leading the commissioning process * Hand-off of physical data center and project documents to operations Essential Job Functions * Management of ... from internal team members to ensure that new data center spaces stay in sync with the project requirements,... experience is strongly preferred * Proficiency in Procore, Cx Alloy, and P6 is strongly preferred Physical Requirements… more
- Advanced Technology International (Summerville, SC)
- … Hub) and is focused on designing for the American people and their caregivers. This CX Hub puts people at the center of ARPA-H programs and projects, developing ... Communications Manager Vacancy No VN540 Employee Type Full-time Location...will be accessible, desirable, and affordable for all. The CX Hub is located in Dallas, TX and is… more
- Mass Markets (Dallas, TX)
- …and posses excellent communication skills, we need your help in managing call center customer service agents. While your team operate the phone for a variety ... and development of 15-25 representatives within a complex call center environment. In this role, you will be responsible...reports. You will also work closely with the Operations Manager , ensuring the overall adherence to corporate policies and… more
- Percepta (Mahwah, NJ)
- …resolution with the client, with the assistance of the Business Operations Manager and functional leads * Build and maintain strong relationships with assigned ... and build trust * Facilitate strategic discussions with clients to align on CX initiatives identify growth and business development of the account, and relay this… more
- Mass Markets (Wichita, KS)
- …in the industry. We are seeking an experienced BPO Insurance Customer Services Manager experienced in Property and Casualty and Life insurance to support complex ... p lan, direct and coordinate the work of call center insurance agents engaged in assisting policy holders with...claim information, and general account questions. This is a senior -level position requiring experience in the P&C industry and… more
- Amazon (Seattle, WA)
- …Global Outsourcing (GO) team within the Worldwide Customer Service organization. As the GO CX & Initiative Manager for the Americas, you will be responsible for ... and emerging trends through ad-hoc analysis, creation of quality tips, knowledge center and self-help content. -Onboard new regional sites to Americas Quality… more
- M&T Bank (Williamsville, NY)
- …M&T contact center . Will use Agile Principles, LEAN Six Sigma, CX Design Principles, and Change Management best practices in consultation with business leaders, ... senior management. + Exercise usual authority of a manager concerning staffing, performance appraisals, promotions, salary recommendations, performance management… more
- M&T Bank (Williamsville, NY)
- **Location** **:** **_2 days in-office h_** **_ybrid (non-negotiable)_** **out of Amherst Center , Millsboro Center , or Bridgeport Center office** ... providing short/midterm forecasting for multiple queues or an entire Contact Center . They will utilize information contained within our Workforce Management platform… more
- Mass Markets (Doral, FL)
- …a variety of high-level administrative tasks and support our company's senior -level managers. Senior Executive Assistant's responsibilities include managing ... works. ABOUT MCI (PARENT COMPANY) MCI helps customers take on their CX and DX challenges differently, creating industry-leading solutions that deliver exceptional… more