- CGI Technologies and Solutions, Inc. (Washington, DC)
- ** Senior Service Desk Analyst (Top Secret Clearance)** **Category:** Service Desk / End User Services **Main location:** United States, District ... . **Position Description:** CGI Federal is currently looking for a Service Desk Analyst with active Top-Secret clearance to support a… more
- GKN Aerospace (El Cajon, CA)
- …3.35 bn.in 2023. There are no limits to where you can take your career. Job Summary Senior role within the service desk team acting as a point of escalation ... requests. Actively provides support and technical leadership, working closely with service desk analysts to ensure they are able to complete their roles… more
- Beth Israel Lahey Health (Charlestown, MA)
- …timely response, positive outcomes and accurately identify when issues should be escalated to Senior Service Desk Analyst for incidents/requests that ... answers from documented solutions and research technical issues to resolution A Service Desk Analyst requires an attitude of constant learning, curiosity,… more
- UNIVERSAL Technologies, LLC (Brooklyn, NY)
- UNIVERSAL Technologies is seeking a Senior Service Desk Analyst with a minimum of 8-years of related experience to work rotating shifts including days ... SKILLS/EXPERIENCE: + At least 8 years of experience working in a service desk environment + Availability to work rotating shifts including days, nights and… more
- City of New York (New York, NY)
- …help to maintain and/or analyze operational data, and interact with external stakeholders. The Service Desk unit is part of the central services group at MOCS. ... where flexibility and ability to achieve results are valued. Senior Analysts may conduct all duties relevant to Analysts...related to sustainable knowledge acquisition and skills building. The Service Desk unit operates as a central… more
- Link Solutions Inc (Frederick, MD)
- …and appraised for CMMI ML3 for Services and Development. Link Solutions is seeking a Help Desk Support Analyst ( Senior -Level) to join our team in support of ... Security Clearance + Non-remote (relocation incentive available) The Help Desk Support Analyst will support and manage...GSEC, SSCP, etc.). + 5-7 years experience within a Help/ Service Desk environment. + Experience with remote… more
- Mosaic (Omaha, NE)
- Join our team at Mosaic as the Senior Help Desk Analyst , in this role you will be responsible for providing advanced technical support and guidance to end ... resolving technical problems. * Lead efforts to improve help desk processes and service delivery. * Respond...support experience, with at least one year in a senior or leadership role preferred. * Certifications in relevant… more
- Dayton Children's Hospital (Dayton, OH)
- …- Main CampusDepartment:MIS - Service Desk TeamSchedule:Part timeHours:20Job Details:The Service Desk Analyst provides world class front line support ... receives customer reported issues primarily by answering the service desk phone hotline but may receive...to more senior resources as required. The analyst is responsible for providing excellent customer service… more
- TAD PGS, Inc. (Fort Myers Beach, FL)
- … Analystto join a leading Company located in theBonita Springs, FLsurrounding area. As a Service Desk Analyst , you will be the main liaison between our ... Analyst will be responsible for all standard Service Desk Analyst responsibilities but...+ Provide top-tier customer support for all users, including Senior and C-Level management + Be able to ask… more
- TEKsystems (Fort Mill, SC)
- …contacts from internal staff through multiple and all channels used by the Service Desk including phone, reservation, customer initiated incidents, and Chat * ... potential solutions or ideas around reducing volume to the service desk * Be aware of and..., written and oral skills. * Experience working with senior executives in a high pace environment * Self-motivated… more
- RKON (Chicago, IL)
- … we deliver to our customers. About the position: We are pursuing IT Help Desk ( Analyst , End User Engineering) professionals who are looking to elevate their ... Analyst (Tier 1), End User Engineering About us:...the fields of security, networking, and virtualization. Our Help Desk is viewed as a training program for these… more
- Chicago Transit Authority (Chicago, IL)
- Summer 2025 Service Desk Analyst Intern - ( 25000012 ) **Description** Chicago Transit Authority is the second largest transit system in the country! Our ... + Acquire skills for the features and functions of Service Now and other CTA IT Tools for the...Management, Information Technology + Preferred Level of Education: College senior and above + Required enrollment status: Full-time (as… more
- CACI International (Arlington, VA)
- Help Desk Analyst Job Category: Information Technology Time Type: Full time Minimum Clearance Required to Start: Secret Employee Type: Regular Percentage of ... CACI Team is looking for a JuniorTier 2 Help Desk Analyst to fill a position in...to be completed by system users. + Improve current service desk processes and procedures and champion… more
- KeenLogic (Washington, DC)
- KeenLogic is seeking an experienced Tier III Help Desk Analyst to join our team on Capitol Hill at the US House of Representatives. The ideal candidate will have ... and Android operating systems. As a Tier III Help Desk Analyst , you will serve as primary...technical support are responded to and addressed within established service level agreements. Qualifications: + Must be eligible for… more
- GovCIO (Washington, DC)
- …and service requests, ensuring timely resolution and follow-up. Ability to follow senior service desk team member direction and quickly escalate issues ... USD $58,000.00 /Yr. Submit a referral to this job (https://careers-govcio.icims.com/jobs/5201/tier-1- service - desk - analyst /job?mode=apply&apply=yes&in\_iframe=1&hashed=-1834385473) **Location** _US-DC-Washington_ **ID** _2024-5201_… more
- Katmai (Orlando, FL)
- …Salesforce and serving over 1M users. Author, review, and share Help Desk and training related materials. **ESSENTIAL DUTIES & RESPONSIBILITIES** + Maintain Tier-II ... trouble desk . + Support customers with reported issues in a...to correct common failures. + Escalate complex problems to senior level contract support team members. + Maintain threaded… more
- Trinity Health (Livonia, MI)
- …of customers in resolving their issue during first contact, may request assistance from Senior IS Service Desk Support. Resolves problems for various ... either Livonia, Michigan, or New Town Square, Pennsylvania.** Preferred Skills: Service Now, Microsoft O365 suite, Azure, and Multi-factor authentication.** Under… more
- Robert Half Technology (Brooklyn Park, MN)
- …will be a proactive problem-solver with excellent communication and customer service skills. Key Responsibilities: * Provide first-line technical support to ... before they impact end-users. * Escalate complex issues to senior IT staff or external vendors as needed. *...and as part of a team. * Strong customer service orientation. * Strong documentation and reporting skills. *… more
- New York State Civil Service (Albany, NY)
- …be eligible to transfer via Section 70.1 of the Civil Service Law into the Senior Health Care Fiscal Analyst or Health Care Fiscal Analyst Trainee level. ... NY HELP Yes Agency Mental Health, Office of Title Senior Health Care Fiscal Analyst / Health Care...include, but are not limited to, the following:* Perform desk audits of Consolidated Fiscal Reports (CFR) submitted by… more
- City and County of San Francisco (San Francisco, CA)
- …steps to advance in this selection process, which includes the following: Senior Human Resources Analyst Core Exam (Weight: 100%) Candidates self-certifying ... City jobs. + Key duties include conducting field or desk audits of the work performed by City staff,...Qualifications will be invited to participate in the online Senior Human Resources Analyst Core Exam. Candidates… more