- ManTech (Washington, DC)
- …opportunities for advancement. Currently, ManTech is seeking a motivated, career and customer-oriented ** Senior ** ** Tier 2 Service Desk Analyst** to ... users. If unable to diagnose problem, will work with service desk management or Tier 3 to...3 to diagnose and resolve problem. + Responds to Tier 2 trouble tickets. + Ensures problem… more
- CVS Health (Cumberland, RI)
- …As a Senior Assistant you are responsible for ensuring superior service for our clients by providing information, feedback and resolutions to their requests ... affordable. **Position Summary** As a Client and Colleague Support Senior Assistant, you will work closely with the Supervisor...days a week from 8:30-5PM ET. **Required Qualifications** + 2 + years of customer service experience +… more
- ManTech (Glen Burnie, MD)
- …opportunities for advancement. Currently, ManTech is seeking a motivated, career and customer-oriented ** Service Desk Specialist, Senior - Tier 1** to join ... in Glen Burnie, MD. This position supports a 24/7/365 service center and typically supports either a 6:00am -...call or ticket to the appropriate queue/group for resolution ( Tier 2 , Account Administration, Mobile Support, Asset… more
- ManTech (Washington, DC)
- …offer opportunities for advancement. Currently, ManTech is seeking a motivated, career and customer-oriented ** Service Desk Specialist - Tier 2 ** to join our ... users. If unable to diagnose problem, will work with service desk management or Tier 3 to...3 to diagnose and resolve problem. + Responds to Tier 2 trouble tickets. + Ensures problem… more
- CACI International (Stafford, VA)
- Senior Oracle EBS Techno-Functional Developer - TIER...desired candidate will work as part of an Enterprise Service Desk - Service Improvement team to ... or equivalent or ability to obtain active Security+ certification or equivalent within 2 months of joining team. + The successful candidate will have varying levels… more
- MindPoint Group (Washington, DC)
- Incident Response Analyst Shift 1 ( Tier 2 ) **Department:** SOC **Location:** Washington, DC MindPoint Group is searching for a **Incident Response Analyst** to ... to the next level and join us as a Tier 2 SOC Analyst. You will play...provide a supportive environment for you to learn from senior SOC team members, cross-train with other positions, and… more
- ManTech (Stennis Space Center, MS)
- …based in the DC/Maryland/Virginia area, or Chandler, AZ. We are looking for a ** Tier 2 NOSC** **Analyst** with responsibility to provide daily management and ... incidents, and alerts. **Responsibilities include, but are not limited to:** + Provide Tier 2 support by analyzing network traffic and various log data… more
- ManTech (Glen Burnie, MD)
- …or escalating the call or ticket to the appropriate queue/group for resolution ( Tier 2 , Account Administration, Mobile Support, Asset Management, Training Team, ... ManTech is seeking a motivated, career and customer-oriented **Lead Service Desk Support Specialist - Tier 1**...to communicate, converse, and exchange information with peers and senior personnel + Constantly operates a computer and other… more
- ManTech (Herndon, VA)
- …for enterprise endpoints. + Provide technical guidance and knowledge base articles / content to Tier 1 and Tier 2 teams **Basic Qualifications:** + A ... Currently, ManTech is seeking a motivated, career and customer-oriented ** Tier 3 Service Desk Journeyman Engineer** to...related field) or equivalent + A minimum of two ( 2 ) years of related experience in computer hardware, software,… more
- ManTech (Washington, DC)
- …opportunities for advancement. Currently, ManTech is seeking a motivated, career and customer-oriented ** Service Desk Manager - Tier 3** to join our team. This ... include but are not limited to:** + Manage the Tier 3 Service Desk Team across all...of related experience (technical environment) + A minimum of 2 years of supervisory experience **Clearance Requirements:** + Must… more
- SKC Communication Products LLC (Dallas, TX)
- …budgeted time. . Assist with client and/or Field Technician in resolving service issues. . Provide feedback to facilitate improvements to the programming process. ... their preferred method. . Provide direction to Junior (and Senior ) programmers on ways to increase effectiveness in this...more of the following internal positions: o AMX Programmer 2 o Crestron Programmer 2 o Extron… more
- ManTech (Glen Burnie, MD)
- …or escalating the call or ticket to the appropriate queue/group for resolution ( Tier 2 , Account Administration, Mobile Support, Asset Management, Training Team, ... Currently, ManTech is seeking a motivated, career and customer-oriented ** Service Desk Specialist Journeyman- Tier 1** to... center and typically supports either a 6:00am - 2 :30pm, 2 :00pm - 10:30pm or 10:00pm -… more
- KeenLogic (Washington, DC)
- …experience supporting Mobile operating systems, ie iOS, Android + 3+ years' experience in a Tier 2 support role + 2 + years' experience supporting and ... technical support are responded to and addressed within established service level agreements. Qualifications: + Must be eligible for...captured + Troubleshoot incidents that cannot be resolved by Tier 2 + Provide knowledge articles and… more
- Allied Universal (Fullerton, CA)
- …rendered. (All requirements are software and hardware support program related) + Provide Tier 2 level phone support duties when not performing onsite services. ... AMAG Access Control systems **RESPONSIBILITIES:** + Provide Exceptional Customer Service at all times. + Provide support for Symmetry...+ Take ownership of Tier 2 tickets that aren't resolved in… more
- SOLUTE Careers (North Liberty, NC)
- Sigma Defense's Network Operations team is seeking a charismatic Tier III Network Engineer to join the mission. This engineer should have the ability to provide ... Record. They will be part of a team of Senior Engineers supporting a worldwide architecture of customer focused...and recording results. Provide higher level troubleshooting support to Tier II network engineers working 24/7 shift operations. Equal… more
- Harder Mechanical Contractors (Portland, OR)
- …offices in Reno, NV; Phoenix, AZ; Richmond, CA and Salt Lake City, UT. As a Tier 1 IT Help Desk Technician, you will provide in house support for the company's ... remote users for all technical problems and inquiries. The Tier 1 IT Support Technician at Harder Mechanical is...all of the policies and procedures associated with IT Service Management (ITSM) and working with our IT team.… more
- General Dynamics Information Technology (Washington, DC)
- …customer service and communication skills while interfacing daily with senior executives (SES), senior ranking military officers, and other military ... Adjudication **Skills:** Documentations,Personnel Security Management,Problem Resolution,Program Security,Security Clearances **Experience:** 2 + years of related experience **US Citizenship Required:**… more
- RKON (Chicago, IL)
- …contact methods (phone, ticket (email/portal), chat, etc. + Provides Level 1 and 2 support for incidents (problem/issues) or service requests related to ... Analyst ( Tier 1), End User Engineering About us: RKON is an ISO27001 and AICPA SOC 2 Type II certified company that specializes in providing IT migration and… more
- CDS Life Transitions (Webster, NY)
- …agents and providers, including but not limited to, county social service department, senior organizations, community centers, residences, associations, support ... ICircle is seeking a Business Developer in their Southern Tier territory of New York State. iCircle Values Its...county region covered by iCircle Services. + Minimum of 2 years of experience in the healthcare industry. +… more
- Santa Clara Valley Water District (CA)
- …compensation of highest 12 consecutive months. The current required employee contribution is 8%. + Tier 2 Hired on or after 3/19/2012- 2 .0% at 60 retirement ... a CalPERS retirement plan. Defined Benefit Retirement Plan California Public Employees Retirement System (CalPERS) 2 .5% at 55( Tier 1), 2 % at 60 ( Tier … more