- TEKsystems (Colorado Springs, CO)
- TEKsystems is seeking a Tier 2 Service Desk Technician to support an intelligence agency based in Colorado Springs, CO. This position requires a Top ... Resolves technical problems and answers queries by telephone or self- service ticket in support of internal and/or outside customer...as many incidents during the first contact, or at Tier 1. Efficiently escalates incidents to higher Tier… more
- TEKsystems (Orlando, FL)
- TEKsystems is seeking an experienced Tier 2 Service Desk analyst, for a 6 month contract to hire role with a nationally recognized organization in ... that schedule. Hours: 8am-6pm Requirements: + 3+years of IT Service Desk experience (specifically Tier 2 resolution experience in working at a service… more
- Leidos (Norfolk, VA)
- …or related IT or equivalent work experience 2 years of experience on NMCI Service Desk + Candidates with fewer than 4 attendance occurrences in a rolling ... is dependent on exact position hired against. The SMIT Service Desk RDM Team has an opening...work in our Norfolk, VA office. This team provides Tier I and II technical software, hardware and network… more
- GovCIO (Washington, DC)
- …Submit a referral to this job (https://careers-govcio.icims.com/jobs/5202/ tier - 2 - service - desk ... a clear and user-friendly manner. Provide mentorship and training to Tier 1 service desk resources. **Qualifications** Required: 3-5 years' experience.… more
- Seek Now (Louisville, KY)
- …1 support, including on-call and Service Desk duties and escalation to Tier 2 support as necessary. + Records incidents, problems and changes into the ... level metrics. + Works closely with staff by providing Tier 1 Service Desk support....a Windows operating system. Education and Experience Requirements: + 1- 2 years of Service Desk … more
- General Dynamics Information Technology (Germantown, MD)
- … / HELP DESK ANALYST WILL MAKE AN IMPACT: * Providing program support as a Tier 2 Service Desk Technician. Delivering excellent customer service ... Clearance Level: Active Top Secret\DOE Q * Location: On Customer Site, This service desk is 24/7/365, shift work may be required le)** The likely hourly rate… more
- NuAxis Innovations (Kansas City, MO)
- ** Tier II Service Desk ...Help Desk Institute's HDI certification + Customer Service Representative Certification **Experience:** At least 2 ... job, team, and community.We are currently seeking a talented and motivated ** Tier II Service Desk Specialist** for a Full-Time position in Kansas City,… more
- NuAxis Innovations (Washington, DC)
- ** Tier II Service Desk Specialist**... Service Request (SR), Problem Management (PM), and Service Level (SL) modules. **Experience:** At least 2 ... so join our team NOW! We are currently seeking a talented and motivated ** Tier II Service Desk Specialist** for a Full-Time position. **Job Summary:** The … more
- PingWind INC (Cuba, NM)
- Tier 2 - Help Desk ...Base Guantanamo Bay, Cuba. Successful candidate will provide call center/ service desk services to both remote and walk-in ... 2 -5 Years PingWind is looking for a Tier 2 - Help Desk ...and continuous improvement. PingWind is a VA CVE certified Service -Disabled Veteran-Owned Small Business (SDVOSB) and SBA HUBZone Certified… more
- Red River (Chantilly, VA)
- …NOC. As a pivotal member, you'll not only leverage your expertise as a top- tier NOC Engineer II but also spearhead the daily operations of our Network Operations ... of tasks, and actively participating in the resolution of Tier II and advanced issues. Beyond managing the NOC...lead a team consisting of NOC engineers & Help Desk Technicians. + Be available and approachable for direct… more
- UIC Government Services and the Bowhead Family of Companies (Quantico, VA)
- **Overview** FIELD SERVICE REPRESENTATIVE / SERVICE DESK SPECIALIST | TIER II (MIELS): Bowhead is seeking Field Service Representatives / Service ... consist of program management; logistics; asset management; engineering; customer service ; research and development of new capabilities; test and...monitoring tools to proactively detect potential problems. + Provide Tier 1 and Tier 2 … more
- General Dynamics Information Technology (Quantico, VA)
- … **Skills:** Help Desk Support,IT End User Support,IT Service Desk **Certifications:** Security+, CE - CompTIA **Experience:** 2 + years of related ... **Job Description:** Transform technology into opportunity as a **Help Desk Analyst Tier I** with GDIT. A...**This position is pending funding.** The **Naval Criminal Investigative Service (NCIS)** is an organization of approximately 2… more
- Chenega Corporation (Arlington, VA)
- Tier 1 Help Desk Analyst Arlington, VA .... service improvement. + Work with the IT Help Desk Lead to ensure the Help Desk maintains ... Integration, IT Operations Support, Software Development, and Program Management. Job Title: Tier 1 Help Desk Analyst Location:Arlington, VA Clearance… more
- Leidos (Rockville, MD)
- …who provide unmatched support to our clients. **Primary Responsibilities** **:** + Provides Help/ Service Desk support to end users on a variety of issues. ... impact? Leidos currently has an opening for a **Help Desk Analyst ( Tier 1)** . This is...job. **Please Note:** **This position is covered under the Service Contract Act and is subject to minimum wage… more
- Motion Recruitment Partners (Dallas, TX)
- Tier 1 Help Desk Support Dallas, Texas **Hybrid**...a Support Technician to manage Tier 1 and Tier 2 tickets and troubleshoot service ... diploma or equivalent is preferred. + Experience in customer service within a call center setting. + Prior help... within a call center setting. + Prior help desk or technical support experience is a plus. +… more
- RKON (Chicago, IL)
- …contact methods (phone, ticket (email/portal), chat, etc. + Provides Level 1 and 2 support for incidents (problem/issues) or service requests related to ... Analyst ( Tier 1), End User Engineering About us: RKON is an ISO27001 and AICPA SOC 2 Type II certified company that specializes in providing IT migration and… more
- Insight Global (Kansas City, MO)
- Job Description - 2 + years of experience supporting workstation, printer, and other endpoint hardware - Experience supporting MS Office 365 applications, including ... ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by… more
- State of Massachusetts (Chelsea, MA)
- …is to handle the processing of Tier 1 support and infrastructure calls. The Service Desk Analyst will provide high quality customer service and problem ... the Role:* EOTSS is seeking to hire a* Service ** Desk **Analyst*to join the*End**User**Support**Team*. The Service Desk...diagnosis, determination and resolution. . Escalate tickets effectively to Tier 2 or 3 teams within timeframes… more
- GCyber (Arlington, VA)
- GCyber is seeking a Tier 2 Helpdesk Lead CAB Manager for Tech Control to support a high profile DISA customer. As a Tier 2 Lead CAB Manager for Tech ... and maintaining high levels of customer satisfaction. As a Tier 2 Helpdesk Lead CAB Manager for...Develop and implement policies and procedures to ensure consistent service quality and operational efficiency. + Act as a… more
- CACI International (San Antonio, TX)
- …Supervisors to ensure all contract service objectives are met or exceeded. This Tier 2 position is primarily focused on providing MHS Genesis Support with a ... Tier 2 Cerner Application Support Analyst...using with Cerner Millenium/MHS Genesis + Demonstrated knowledge of Service Desk support methodology + Relevant technical… more