- SAIC (Reston, VA)
- …mission excellence on programs of national importance. We are seeking a highly motivated Service Desk Lead to join our National Intelligence Program leading ... of a Service Desk with 15+ team members within various shifts. The service Desk Lead supervises the day-to-day activities of Service Desk who… more
- GovCIO (Washington, DC)
- **Overview** GovCIO is currently hiring for a Service Desk Lead to manage the Service Desk Operations on a day-to-day basis. This position will be ... USD $211,020.00 /Yr. Submit a referral to this job (https://careers-govcio.icims.com/jobs/4651/ service - desk - lead -hq/job?mode=apply&apply=yes&in\_iframe=1&hashed=-1834385473) **Location** _US-DC-Washington_ **ID** _2024-4651_… more
- CACI International (Arlington, VA)
- TOC Service Desk Shift Lead Job Category: Information Technology Time Type: Full time Minimum Clearance Required to Start: None Employee Type: Regular ... * * * **The Opportunity:** CACI is seeking a Technical Operations Center (TOC) Service Desk Shift Lead to manage a team of technical agents that provide… more
- Bright Horizons (Newton, MA)
- The IT Service Desk Team Lead at Bright Horizons plays a critical role in providing advanced technical support to our internal users through direct ... engagement on tickets, service level monitoring and team mentorship. They are a part of a dynamic team that ensures smooth operations, resolves complex issues, and… more
- Robert Half Technology (Woodland Hills, CA)
- …for consideration* Robert Half (Technology Solutions) is searching for a Tier 3 / Lead Service Desk Engineer with a background in AD/Entra ID, ... and escalated support. If this sounds like your background, then this Tier 3 / Lead Service Desk Engineer role is for you. For this opportunity, you will… more
- ManTech (Glen Burnie, MD)
- …opportunities for advancement. Currently, ManTech is seeking a motivated, career and customer-oriented ** Lead Service Desk Support Specialist - Tier 1** to ... in Glen Burnie, MD. You will provide tasks and services to operate a 24 x 7 Service Desk Operation. You will be the lead expert for a Tier 1 support team who… more
- Leidos (Norfolk, VA)
- **Description** **Job Description** **Primary Responsibilities:** As a Service Desk Tier 1 Technical Lead , you will: + Provide agent mentoring, provide, and ... and college level education + Minimum of 6 months of tenure with the NMCI Service Desk and 3 months or more experience supporting NNPI and/or SIPR in a Tier 1… more
- NANA Regional Corporation (Herndon, VA)
- SUVI is seeking a Service Desk Led to provide Information Technology Support Services to support the mission of the Government. **Responsibilities** + Supervises ... the day-to-day operations of the help desk . + Identifies, researches, and resolves complex technical problems....problems. + Creates and manages escalation procedures and ensures service levels are maintained. + Documents, tracks, and monitors… more
- TekSynap (Arlington, VA)
- …& Qualifications** **RESPONSIBILITIES** + Own overall responsibility for ITSMS process handling on the Service Desk ; + Manage all Service Desk ... Delivery Designee; + Manage the development and issuance of Service Desk operational reports; + Represent the...designated Change lead ; + Act as the lead owner for implementing and progressing Continuous Service… more
- Cayuse Holdings (Arlington, VA)
- …depending on needs to support 24/7/365 operations **Reports to** **:** Program Manager, Service Desk Lead **Working Conditions** + Professional office ... Affairs, Bureau of Indian Education, among many more. **Primary Focus** The Service Desk Agent performs a variety of complex tasks, which include creating… more
- Cayuse Holdings (Arlington, VA)
- …depending on needs to support 24/7/365 operations. **Reports to** **:** Program Manager, Service Desk Lead **Working Conditions** + Professional office ... Affairs, Bureau of Indian Education, among many more. **Primary Focus** The Service Desk Agent performs a variety of complex tasks, which include creating… more
- Boulder Community Hospital (Boulder, CO)
- …knowledge of basic desktop computing concepts and troubleshooting skills. *Work under the guidance of the Service Desk Lead and Service Desk Manager. ... Service Desk Support Apprentice Boulder Community Health, Boulder, CO 80303 $19.39 - $29.09 an hour - Per Diem, Various shifts and hours a week. **Range includes… more
- Boulder Community Hospital (Boulder, CO)
- …*Provide technical support to customers Respond to, troubleshoot, and resolve (or escalate to Service Desk Lead ) all customer inquiries submitted to the ... Service Desk Support Analyst I Boulder... Service Desk Support Analyst I Boulder Community Health, Boulder,...*Includes Evening Differential. Boulder Community Health is seeking a Service Desk Support Analyst to provide technical… more
- General Dynamics Information Technology (San Antonio, TX)
- … Performance** - Measure and provide weekly help desk performance reports to Task Lead , Service Desk Lead , or COR. Provide recommendations to make ... Top Secret/SCI **Public Trust/Other Required:** None **Job Family:** Help Desk **Skills:** Desktop Management,End User Support,Help Desk Operations,Information… more
- CACI International (Doral, FL)
- …to 10% Type of Travel: Continental US * * * CACI is looking for an experienced Service Desk Lead in support of SOUTHCOM, a Department of Defense (DoD) ... organization located in Doral, Florida. As the Service Desk Lead at this location, you will be responsible for maintaining, analyzing, troubleshooting,… more
- CAE USA INC (Tampa, FL)
- …for all individual contributors outside of formal assessments + Responsible for scheduling Service Desk staff and assisting team when workload or schedule ... each other succeed. Summary Provide exemplary leadership for customer service /desktop support team. Applicants must have excellent communication and interpersonal… more
- TekSynap (Washington, DC)
- …(SLAs). + Team Leadership: Lead , mentor, and develop a team of Service Desk analysts and technicians. Ensure the team maintains high performance, ... efficient, secure, and up-to-date IT infrastructure. We areseekinga dedicated and experienced Service Desk Manager to lead and manage the Service … more
- TekSynap (Silver Spring, MD)
- …Leadership & Development: + Lead , mentor, and develop a team of service desk professionals, creating an environment that promotes teamwork, growth, and ... QUALIFICATIONS** + 8+ Years Experience in Service Desk Management + Demonstrated ability to lead ...Service Now Development and United Messaging Services. The Service Desk Manager will lead … more
- Wipfli LLP (Eau Claire, WI)
- …and find a professional home, Wipfli offers a career-defining opportunity. Responsibilities The Service Desk Manager will lead a dynamic team, delivering ... response for client escalations. + Lead initiatives to continuously optimize Service Desk processes, methodologies, leveraging AI and other tools within firm… more
- Wipfli LLP (Minneapolis, MN)
- …difference and find a professional home, Wipfli offers a career-defining opportunity. Responsibilities The Service Desk Manager will lead a dynamic team , ... is focused on providing outstanding client experience and streamlining service operations. The Service Desk ...+ Lead initiatives to c ontinuously optimize Service Desk processes, methodologies , leveraging AI… more