- Insight Global (Brentwood, TN)
- Job Description The Service Desk Lead is a pure leadership role responsible for ensuring the overall quality and performance of the Tier 1 service ... enterprise client. Acting as the right hand to the Service Desk Manager, this individual will oversee...team lead , or supervisor role within a service desk or IT support environment. -Proven… more
- CACI International (Sterling, VA)
- Service Desk Lead Job Category: Information Technology Time Type: Full time Minimum Clearance Required to Start: None Employee Type: Regular Percentage of ... * * * CACI is currently looking for a motivated, career and customer-oriented Service Desk Lead with Agile methodology experience to join our Customs and… more
- Wipfli LLP (Milwaukee, WI)
- …find a professional home, Wipfli offers a career-defining opportunity. Responsibilities Role Summary The Service Desk Lead (Engineer II) is a pivotal member ... improves ticket quality, and supports team training and documentation efforts. The Service Desk Lead acts as a mentor, facilitates daily operations, and… more
- CACI International (Oklahoma City, OK)
- Enterprise Service Desk Lead Technician Job Category: Service Contract Act Time Type: Full time Minimum Clearance Required to Start: Secret Employee ... an advanced enterprise service delivery model. We're seeking motivated **Enterprise Service Desk (ESD) Lead Technicians** to be the first point of… more
- Xeris Pharmaceuticals, Inc. (Chicago, IL)
- **Overview** The IT Service Desk Lead is responsible for overseeing daily IT support operations, ensuring efficient service delivery, and driving ... ongoing needs of the organization._ **Job Locations** _US-IL-Chicago_ **Title** _IT Service Desk Lead_ **ID** _2025-2300_ **Category** _IT_ **Type** _Full-Time_ more
- GovCIO (Washington, DC)
- **Overview** GovCIO is currently hiring for a Service Desk Lead to support our USSS Network Operations and Security Center (NOSC) proposal. This position ... USD $113,000.00 /Yr. Submit a referral to this job (https://careers-govcio.icims.com/jobs/6164/ service - desk - lead /job?mode=apply&apply=yes&in\_iframe=1&hashed=-1834385473) **Location** _US-DC-_ **ID** _2025-6164_… more
- Link Solutions Inc (Aberdeen Proving Ground, MD)
- …certified and appraised for CMMI ML3 for Services and Development. Link Solutions is seeking a Service Desk Site Lead to join our team at Aberdeen Proving ... an active DoD Top Secret Clearance + Non-remote (relocation incentive available) Our Service Desk Site Lead will serve as the primary escalation point for… more
- Link Solutions Inc (Adelphi, MD)
- …certified and appraised for CMMI ML3 for Services and Development. Link Solutions is seeking a Service Desk Site Lead to join our team at Adelphi, MD. + ... have an active DoD Security Clearance. + Non-remote (relocation incentive available) The Service Desk Site Lead will serve as the primary escalation point… more
- TekSynap (Glynco, GA)
- …and dynamic environment.TekSynap isseekinga highly skilled IT Service Manager to lead our Service Desk operations, ensuring top-tier service ... andTekSynap'soperational frameworks. **Responsibilities:** + Oversee the operations of the IT Service Desk , ensuring effective management of incidents and … more
- Black Bear Technology Solutions, LLC (Aberdeen Proving Ground, MD)
- …more complex technical issues to senior-level technicians. + Work under the direction of the local Service Desk Lead as part of an integrated service ... Service Desk Technician - Intermediate Clearance Required: Active Secret Clearance Location: Aberdeen Proving Grounds Position Overview: The Service Desk … more
- TekSynap (Arlington, VA)
- …& Qualifications** **RESPONSIBILITIES** + Own overall responsibility for ITSMS process handling on the Service Desk ; + Manage all Service Desk ... Delivery Designee; + Manage the development and issuance of Service Desk operational reports; + Represent the...designated Change lead ; + Act as the lead owner for implementing and progressing Continuous Service… more
- SHI (Somerset, NJ)
- …O365, and Google Cloud account teams. * Support projects assigned by the Service Desk Lead /Supervisor Behaviors and Competencies Multi-Tasking: Can identify ... Summary** SHI has an exciting opportunity available on our IT Cloud Service Desk Operations Team. This team is responsible for incident and problem management… more
- Red River (Lexington, MA)
- …clearance to join our team! The Team Lead (Tier 2) is a strong service desk engineer, primarily responsible for working on a team within the Service ... the day-to-day functions, including scheduling and coordinating daily workload for service desk technicians, reviewing and assigning tickets, and assisting… more
- Amazon (Austin, TX)
- Description We are seeking an experienced Service Desk Manager to lead our Enterprise IT Service Desk . This critical role oversees the day-to-day ... significant impact on our organization. If you have the qualifications and passion to lead our Service Desk to new heights, we encourage you to apply. Key… more
- EnergyUnited (Statesville, NC)
- …Supervisor Statesville, NC Job Description **About the Role** EnergyUnited EMC is seeking a ** Service Desk Supervisor** to lead and continuously improve our ... management, and operational excellence. **Key Responsibilities** ** Service Desk Leadership & Operations** + Lead , coach,...Service Desk Leadership & Operations** + Lead , coach, train, and mentor Service … more
- CRC Insurance Services, Inc. (Charlotte, NC)
- …review the following job description:** We are seeking a highly motivated and customer-focused IT Service Desk Manager to lead our IT Support Team. This is ... mindset across the team + Lead , mentor, and develop the service desk team to deliver high-quality support and advance team objectives. + Partner with… more
- System One (Spring Grove, PA)
- …processes. * Coordinate and distribute service desk communications when the Lead Service Desk Technician is unavailable. * Provide technical support ... Job Title: Service Desk Analyst Location: Spring Grove, PA Type: Contract Contractor Work Model: Onsite Hours: Day Shift - Mon- Fri (on-call coverage required)… more
- Robert Half Technology (Spring Grove, PA)
- …* Manage service desk communications in the absence of the Lead Service Desk Technician. * Participate in after-hours support using company-issued ... Deliver courteous and efficient support to internal users through the IT Service Desk . * Diagnose and resolve technical issues related to hardware, software, and… more
- Vail Resorts (Park City, UT)
- …Assistants ensuring consistent quality customer service is delivered. The Front Desk Team Lead will resolve customer complications and complaints by ... 40% retail discounts, the chance to grow through Epic Service - our leading training and development experience, and...Critical Illness and Accident plans **Job Summary:** The Front Desk Team Leader provides guidance and leadership to the… more
- Zurich NA (Schaumburg, IL)
- …+ Ensure end user engagement by managing the post-ticket survey feedback process. + Support Service Desk Lead in routine audit and data analysis. + Leverage ... Lead 129845 Zurich is currently searching for a Service Management Analyst to work out of our North...Management Analyst will work under general supervision to ensure Service Desk and Incident Handling service… more