- MPR Associates (Alexandria, VA)
- …and follow-up of incidents and requests. + Coordinates with users, the Service Desk Manager , and higher tier support to escalate and resolve more ... user incidents and requests, resolve a variety of technical tier 1 and tier 2 hardware and...position in MPR's Alexandria, VA office reporting to the Service Desk Manager . Duties/Responsibilities +… more
- System One (Cedar Knolls, NJ)
- Job Title: MSP Service Desk Manager Location: Cedar...skills. As the Service Desk Manager , you will oversee and guide Tier 1 ... Overview: We are seeking a motivated and experienced MSP Service Desk Manager to join...Responsibilities: + Lead, mentor, and support a team of Tier 1 and Tier 2 Desktop Engineers,… more
- NuAxis Innovations (Washington, DC)
- ** Tier II Service Desk Specialist** Location **Washington, DC** \# of openings **1** Salary Range (Min-Max) **00** **We are a federal IT company on a mission ... NOW! We are currently seeking a talented and motivated ** Tier II Service Desk Specialist**...NetIQ Directory Resource Administrator (DRA) + Systems Center Configuration Manager (SCCM) + Cisco AnyConnect + Citrix XenDesktop +… more
- ERP International (Washington, DC)
- **Overview** **ERP International, LLC** ( www.erpinternational.com ) is currently seeking a Full Time ** Tier 1 Service Desk Analyst** to support our DFC ... Tasks:** + Support and respond to tickets for ongoing Tier 1 Service Desk activities...regular tracking and summary inputs to the Serivce Area Manager as needed. + Work extensively directly with DFC… more
- General Dynamics Information Technology (Washington, DC)
- … Manager Job Description Seize your opportunity to make a personal impact as a Service Desk Deputy Program Manager . GDIT is your place to make meaningful ... career. At GDIT, people are our differentiator. As a Service Desk Deputy Program Manager ...Service Desk Supervisor + Supervise 45 Service Desk Technicians Tier 1… more
- CACI International (Denver, CO)
- Integrated Service Desk Account Manager - Day Shift Job Category: Information Technology Time Type: Full time Minimum Clearance Required to Start: TS/SCI ... of Travel: None Anticipated Posting End: 4/14/2025 The Integrated Service Center Account Manager will provide front...service and/or support experience working in a Help Desk , Service Desk , or Call… more
- CACI International (Denver, CO)
- Integrated Service Desk Account Manager - Day Shift Job Category: Information Technology Time Type: Full time Minimum Clearance Required to Start: TS/SCI ... applications are needed on an ongoing basis. The Integrated Service Center Account Manager will provide front...service and/or support experience working in a Help Desk , Service Desk , or Call… more
- State of Massachusetts (Chelsea, MA)
- …is to handle the processing of Tier 1 support and infrastructure calls. The Service Desk Analyst will provide high quality customer service and problem ... through phone, email or work management system for all Tier 1 calls. . Perform all Tier ... manager . . Escalate potential major incidents to service desk operations promptly. . Maintain documentation… more
- Insight Global (Zionsville, IN)
- …team skills and knowledge. Service Delivery: o Oversee daily operations of the service desk to ensure timely and effective resolution of support requests. o ... Management: o Lead, mentor, and manage a team of Tier One and Tier Two support technicians....Monitor and manage service desk performance metrics and KPIs. o...Monitor and manage service desk performance metrics and KPIs. o Ensure… more
- ICF (Reston, VA)
- Description ICF International is seeking a Manager , IT Service Desk , to work in our Corporate Information Technology (CIT) organization based in Reston, VA. ... ICF's This role would manage a Tier 3 expert level analysis and technical support group on the Service Desk . This role will work with other technical teams… more
- GCyber (Arlington, VA)
- GCyber is seeking a Tier 2 Helpdesk Lead CAB Manager for Tech Control to support a high profile DISA customer. As a Tier 2 Lead CAB Manager for Tech ... and maintaining high levels of customer satisfaction. As a Tier 2 Helpdesk Lead CAB Manager for...Develop and implement policies and procedures to ensure consistent service quality and operational efficiency. + Act as a… more
- General Dynamics Information Technology (Pearl Harbor, HI)
- …of related experience **US Citizenship Required:** Yes **Job Description:** **Help Desk Support Service Specialist - Intermediate** **- TS/SCI** **required** ... Transform technology into opportunity as a **Help Desk Support Service Specialist - Intermediate** with...mainframe applications and hardware. + Handles problem that the first- tier of help desk support is unable… more
- Boar's Head Brand/Frank Brunckhorst Co., LLC (Sarasota, FL)
- Hiring Company: Delicatessen Services Co., LLC Overview:Reporting to the Service Support Operations Manager , the Tier 2 Technical Support Specialist ... and permanent fixes are documented and communicated to Help Desk Specialists. + Escalates issues to Tier ...telephone system. + Other duties as directed by the Service Support Operations Manager . Qualifications: + Associate… more
- Savers | Value Village (Meridian, ID)
- …with teams (business, networking, sys ops, etc.). This position reports to the Service Desk manager . **What you have:** **Essential Job Functions:** ... purpose of this position is to support corporate leadership team along with Tier -I.5/2 IT service desk calls, properly escalating tier -III and above… more
- TekSynap (Arlington, VA)
- …+ Oversee all tasks related to the day-to-day operations of the Technical Control Facility Service Desk . + Provide Tier -II Work Center support to receive and ... the day-to-day operations of the Technical Control Facility (TCF) Service Desk , specifically focusing on Pentagon Primary...a Top Secret/SCI clearance **Overview** We are seeking a Tier 2 Helpdesk Lead CAB Manager for… more
- State of Minnesota (St. Paul, MN)
- **Working Title: Enterprise Service Desk Analyst** **Job Class: Information Technology Specialist 3** **Agency: Minnesota IT Services** + **Job ID** : 84864 + ... Unit** : Minnesota IT Services + **Division/Unit** : Enterprise Service Desk / End User Support +...Triage teams' primary function is to provide broad first tier support for all Enterprise systems in scope. This… more
- Robert Half Technology (Voorhees, NJ)
- …a Help Desk Manager , you will be responsible for overseeing our service desk team and ensuring our IT support processes are efficient and effective. You ... We are offering an exciting opportunity for a Help Desk Manager in South, New Jersey. As...efficiency and lead a team of technicians to provide top- tier service delivery. Responsibilities * Oversee a… more
- Competitive Range Solutions, LLC (Arlington, VA)
- …Tier -II work center support, receiving and logging trouble calls from customers, DoD service desk . Coordinate with Tier -III support as required for ... environment. Competitive Range Solutions requires the expertise of a talented and experienced Tier II Helpdesk Lead/Central Area Business (CAB) Manager for Tech… more
- EPS Corporation (Randolph Air Force Base, TX)
- …Conference (VTC) equipment. Implement opportunities to streamline and enhance Tier I/II service delivery. Operate the service desk and desk ... to problems and inquiries received from the customers via virtual Electronic Service Desk (vESD) submissions, telephone, walk-ins. Be proficient in resolving… more
- Parsons Corporation (Colorado Springs, CO)
- …Information (SCI) and Special Access Program (SAP) activities. **Required Skills:** + Provides Tier 1 Service Desk problem identification, diagnosis and ... need your help. Our Team is looking for a ** Service Desk Technician** . In this role...resolution of problems. Provides support for escalation to Tier 2 and 3 and communication of status to… more