- MPR Associates (Alexandria, VA)
- …and follow-up of incidents and requests. + Coordinates with users, the Service Desk Manager , and higher tier support to escalate and resolve more ... user incidents and requests, resolve a variety of technical tier 1 and tier 2 hardware and...position in MPR's Alexandria, VA office reporting to the Service Desk Manager . Duties/Responsibilities +… more
- System One (Cedar Knolls, NJ)
- Job Title: MSP Service Desk Manager Location: Cedar...skills. As the Service Desk Manager , you will oversee and guide Tier 1 ... Overview: We are seeking a motivated and experienced MSP Service Desk Manager to join...Responsibilities: + Lead, mentor, and support a team of Tier 1 and Tier 2 Desktop Engineers,… more
- TEKsystems (Scott Air Force Base, IL)
- …and resolve end-user issues/problems encountered on network/computing equipment * Coordinate with Service Desk Manager for performance of asset inventory, ... required, US Citizenship is required Description Our customer is looking for a Tier 2-3 Service Desk technician on a large Air Force modernization effort… more
- NuAxis Innovations (Washington, DC)
- ** Tier II Service Desk Specialist** Location **Washington, DC** \# of openings **1** Salary Range (Min-Max) **00** **We are a federal IT company on a mission ... NOW! We are currently seeking a talented and motivated ** Tier II Service Desk Specialist**...NetIQ Directory Resource Administrator (DRA) + Systems Center Configuration Manager (SCCM) + Cisco AnyConnect + Citrix XenDesktop +… more
- KeenLogic (Washington, DC)
- KeenLogic is seeking an experienced Tier III Help Desk Analyst to join our team on Capitol Hill at the US House of Representatives. The ideal candidate will have ... Windows, Mac, iOS, and Android operating systems. As a Tier III Help Desk Analyst, you will...technical support are responded to and addressed within established service level agreements. Qualifications: + Must be eligible for… more
- Koniag Government Services (Durham, NC)
- …verify its validity._ **Tuknik Government Services,** a Koniag Government Services company, is seeking a Tier I Help Desk Analyst that is able to obtain a Public ... accounts, paid holidays, three weeks paid time off, and more. **Help Desk ** Tuknik Government Services, LLC (TGS) is 8(a) certified company providing leading… more
- Centre Technologies (Dallas, TX)
- …to announce we are expanding and looking to grow our team with a new Tier 1, Help Desk Support Technician! Our Company Culture: Our diverse workforce allows ... + Must be a team player with outstanding customer service skills + Entry of time sheets, expense reports...Present progress reports to immediate supervisor and or Project Manager (if so assigned) + Help turn business problems… more
- Insight Global (Denver, CO)
- Job Description Insight Global's engineering client is looking for a Help desk Support technician that will provide Level 1 and 2 support sitting in either Denver ... responsible for in-person and remote internal employee desktop support, troubleshooting, service monitoring. Occasional travel into the local office is expected, 1… more
- Leidos (Washington, DC)
- **Description** **Leidos has an exciting Service Desk and Incident Manager position which will be worked out of our customer's facilities in Washington, ... DC.** The Manager will lead an ITIL-aligned hybrid service desk team consisting of onsite and remote Tier 1 Help Desk Agents to manage performance to… more
- TEKsystems (Montgomery, AL)
- Description Motivated and experienced Service Desk Manager to help lead a multi-location 24x7x365 global Enterprise Service Desk primarily in ... including Gunter, supporting a US Air Force program. The Service Desk Manager is responsible..."Mission Essential". What you'll do: * Manages team providing Tier 2-3 support services for computer system(s) and network… more
- SAIC (Washington, DC)
- **Description** We are currently seeking a motivated, career and customer service -oriented IT Service Desk Manager The Manager will manage the ... and managing in a Federal Government environment. The Support Desk Manager will communicate with customers calling...Manage quality of all support services provided by the Service Desk , including ticket metadata, timeliness, customer… more
- CACI International (Denver, CO)
- Integrated Service Desk Account Manager - Day Shift Job Category: Information Technology Time Type: Full time Minimum Clearance Required to Start: TS/SCI ... applications are needed on an ongoing basis. The Integrated Service Center Account Manager will provide front...service and/or support experience working in a Help Desk , Service Desk , or Call… more
- CACI International (Denver, CO)
- Integrated Service Desk Account Manager - Day Shift Job Category: Information Technology Time Type: Full time Minimum Clearance Required to Start: TS/SCI ... of Travel: None Anticipated Posting End: 3/31/2025 The Integrated Service Center Account Manager will provide front...service and/or support experience working in a Help Desk , Service Desk , or Call… more
- GCyber (Arlington, VA)
- GCyber is seeking a Tier 2 Helpdesk Lead CAB Manager for Tech Control to support a high profile DISA customer. As a Tier 2 Lead CAB Manager for Tech ... and maintaining high levels of customer satisfaction. As a Tier 2 Helpdesk Lead CAB Manager for...Develop and implement policies and procedures to ensure consistent service quality and operational efficiency. + Act as a… more
- State of Massachusetts (Chelsea, MA)
- …(outlook issues), network issues, and Telecom. The individual will work closely with the Service Desk Manager . The primary work location for this role ... and visitors to the Commonwealth of Massachusetts. The *EOTSS Service Desk Team* is responsible for creating,...through phone, email, or work management system for all tier 1 calls. * Perform all tier … more
- General Dynamics Information Technology (Pearl Harbor, HI)
- …of related experience **US Citizenship Required:** Yes **Job Description:** **Help Desk Support Service Specialist - Intermediate** **- TS/SCI** **required** ... Transform technology into opportunity as a **Help Desk Support Service Specialist - Intermediate** with...mainframe applications and hardware. + Handles problem that the first- tier of help desk support is unable… more
- TekSynap (Arlington, VA)
- …+ Oversee all tasks related to the day-to-day operations of the Technical Control Facility Service Desk . + Provide Tier -II Work Center support to receive and ... the day-to-day operations of the Technical Control Facility (TCF) Service Desk , specifically focusing on Pentagon Primary...a Top Secret/SCI clearance **Overview** We are seeking a Tier 2 Helpdesk Lead CAB Manager for… more
- Competitive Range Solutions, LLC (Arlington, VA)
- …Tier -II work center support, receiving and logging trouble calls from customers, DoD service desk . Coordinate with Tier -III support as required for ... environment. Competitive Range Solutions requires the expertise of a talented and experienced Tier II Helpdesk Lead/Central Area Business (CAB) Manager for Tech… more
- State of Minnesota (St. Paul, MN)
- **Working Title: Enterprise Service Desk Analyst** **Job Class: Information Technology Specialist 2** **Agency: Minnesota IT Services** + **Job ID** : 84075 + ... Unit** : Minnesota IT Services + **Division/Unit** : Enterprise Service Desk / End User Support +...Triage teams' primary function is to provide broad first tier support for all Enterprise systems in scope. This… more
- Parsons Corporation (Colorado Springs, CO)
- …Information (SCI) and Special Access Program (SAP) activities. **Required Skills:** + Provides Tier 1 Service Desk problem identification, diagnosis and ... need your help. Our Team is looking for a ** Service Desk Technician** . In this role...resolution of problems. Provides support for escalation to Tier 2 and 3 and communication of status to… more