- CUNY (New York, NY)
- IT Support Assistant ( Hourly) Service Desk Tier 1 Support... Manager , we seek a skilled and customer-oriented Service Desk IT Help Desk ... QUALIFICATIONS** + At least 12 months of experience providing tier 1 or better IT help desk ...Microsoft Office and MS 365 + Experience using IT Service Desk Management Software + Knowledge of… more
- Leidos (Bethesda, MD)
- …+ Proactively monitor Incidents for trends and potential Problem Records and highlight these to the Service Desk Manager . + Update Service Desk ... where you can thrive, keep reading!** Leidos is seeking a Junior Tier 1/2 Service Desk /Deskside Support System Administrator to support the National Media… more
- KeenLogic (Washington, DC)
- KeenLogic is seeking an experienced Tier III Help Desk Analyst to join our team on Capitol Hill at the US House of Representatives. The ideal candidate will have ... Windows, Mac, iOS, and Android operating systems. As a Tier III Help Desk Analyst, you will...technical support are responded to and addressed within established service level agreements. Qualifications: + Must be eligible for… more
- IntelliDyne (Falls Church, VA)
- Help Desk Technician - Tier 1 Clearance: Active DOD Position of Trust level Security Clearance required. Status: Non-Exempt Location: Onsite Responsibilities: + ... Answer calls coming into the Tier 1 Help Desk by the third...procedures. + Coordinate and consult with Customer, Engineering, Deskside Manager and team members to meet customer requirements. +… more
- Red River (Arlington, VA)
- …the ability to supervise and direct help desk employees. **Work Environment:** The Tier 2 Helpdesk Lead/CAB Manager will primarily work within a secure DoD ... **Job Summary:** The Tier 2 Helpdesk Lead/CAB Manager is...and requests. + Plan, direct, and manage IT help desk operations, ensuring high-quality service delivery and… more
- MISO Energy (Carmel, IN)
- **Description** As MISO's **IT Operations Manager ( Service Desk Manager )** , you will: + Lead daily service desk operations, ensuring efficient ... management functions. To be successful in this **IT Operations Manager ( Service Desk Manager...Strong understanding of ITIL framework and service desk operations. + Knowledge of Tier I… more
- General Dynamics Information Technology (Washington, DC)
- … Manager Job Description Seize your opportunity to make a personal impact as a Service Desk Deputy Program Manager . GDIT is your place to make meaningful ... career. At GDIT, people are our differentiator. As a Service Desk Deputy Program Manager ...Service Desk Supervisor + Supervise 45 Service Desk Technicians Tier 1… more
- General Dynamics Information Technology (Washington, DC)
- …Required:** Yes **Job Description:** Seize your opportunity to make a personal impact as a Service Desk Program Manager . GDIT is your place to make ... career. At GDIT, people are our differentiator. As a Service Desk Program Manager you...Service Desk Supervisor + Supervise 45 Service Desk Technicians Tier 1… more
- Robert Half Technology (Boston, MA)
- …IT services. To further bolster their exceptional service delivery, the firm seeks an experienced Service Desk Manager . As a Service Desk ... Half is currently partnering with a leading Boston Managed Service Provider (MSP) that caters to top- tier ...This role represents an exceptional opportunity for a skilled Service Desk Manager to join… more
- Competitive Range Solutions, LLC (Fort Meade, MD)
- …Tier -II work center support, receiving and logging trouble calls from customers, DoD service desk . Coordinate with Tier -III support as required for ... environment. Competitive Range Solutions requires the expertise of a talented and experienced Tier II Helpdesk Lead/Central Area Business (CAB) Manager for Tech… more
- General Dynamics Information Technology (Pearl Harbor, HI)
- …+ years of related experience **US Citizenship Required:** Yes **Job Description:** **Help Desk Support Service Specialist - Senior - TS/SCI required** Transform ... technology into opportunity as a **Help Desk Support Service Specialist - Senior** with...applications, and hardware. + Handles problems that the first- tier of help desk support is unable… more
- General Dynamics Information Technology (North Liberty, NC)
- …years of related experience **US Citizenship Required:** Yes **Job Description:** **Help Desk Support Service Specialist - Intermediate** **- TS/SCI required** ... Transform technology into opportunity as a **Help Desk Support Service Specialist - Intermediate** with...mainframe applications and hardware. + Handles problem that the first- tier of help desk support is unable… more
- NuAxis Innovations (Washington, DC)
- …**Help Desk Specialist II** for a Full-Time position. **Job Summary:** The Service Desk Specialist must possess and apply expertise on multiple complex work ... and innovation in determining how to accomplish tasks. The Service Desk Specialist is required to meet...Tier I support **Essential Functions:** + Provide onsite desk -side and remote technical support. The onsite support may… more
- Mercy University (Dobbs Ferry, NY)
- …and escalate the problem to both Tier II Technical Support and the Help Desk Manager . + Participate in project teams or lead project teams as assigned. + ... Service Desk Specialist Print (https://www.schooljobs.com/careers/mercyedu/jobs/newprint/4422405) Apply...requests or problems that cannot be handled by Help Desk staff to Tier II Technical Support.… more
- V2X (Springfield, VA)
- …and maintain a Counterintelligence (CI) Polygraph. Responsibilities + What You'll Do + The Senior Service Desk Specialists are the Tier 2 team members of an ... suites such as BMC Remedy, ServiceNow, or HP Service Manager , for performing Service Desk related duties and responsibilities. + Demonstrated experience… more
- Link Solutions Inc (Fort Stewart, GA)
- …team performance and service delivery. + Serve as the escalation point for all service desk escalations. + Create and provide training to help desk team ... skills. + Provide updates and reports to the Program Manager and Quality Lead for Service Level...help desk support, preferably within a Help Desk / Service Desk environment. + Experience… more
- CUNY (New York, NY)
- …and MS 365 + Knowledge of CISCO/AutoCad equipment Setup + Experience using IT Service Desk Management Software + Knowledge of IT security and networking ... related equipment. This job is in CUNY's Classified Civil Service . The full specification is available on our web...QUALIFICATIONS** + At least 12 months of experience providing tier 1 or better IT help desk … more
- V2X (Springfield, VA)
- …obtain and maintain a Counterintelligence (CI) Polygraph. Responsibilities + What You'll Do + The Service Desk Specialists are the Tier 1 team members of an ... suites such as BMC Remedy, ServiceNow, or HP Service Manager , for performing Service Desk related duties and responsibilities. + Demonstrated experience… more
- Insight Global (St. Louis, MO)
- …Desk Manager . Provides ongoing training in technology, procedures, and service quality standards to Help Desk Technicians. Major Tasks, Responsibilities ... of Insight Global is seeking a Lead IT Help Desk associate to be based out of their corporate...of hardware, software, and support assets. * Demonstrated Customer Service & Troubleshooting skill sets. * Experience working with… more
- Uniland Development Company (Buffalo, NY)
- …Job Description Department Hotel Operations FLSA Status Non-Exempt Reports to: Front Office Manager Supervises: N/A Job Summary The Front Desk Supervisor is both ... you enjoy meeting new people and providing excellent customer service ? Are you able to supervise a small team,...performance, and resolving escalated issues and conflicts. The Front Desk Supervisor partners with the Front Office Manager… more