- Katmai (Orlando, FL)
- …alerts as they are collected from logging systems. Author, review, and share Service Desk and training related materials. **ESSENTIAL DUTIES & RESPONSIBILITIES** ... + Maintain Tier-II service desk . + Support customers with reported...of hardware and/or software products required. + Familiar with monitoring techniques using SEIM applications (SPLUNK), Salesforce Audit Trails,… more
- TekSynap (Washington, DC)
- … Level Agreements (SLAs). + Team Leadership: Lead, mentor, and develop a team of Service Desk analysts and technicians. Ensure the team maintains high ... **Responsibilities & Qualifications** **RESPONSIBILITIES** + Manage Service Desk Operations: Oversee daily operations of the Senate's Service Desk ,… more
- State of Minnesota (St. Paul, MN)
- **Working Title: Enterprise Service Desk Analyst** **Job Class: Information Technology Specialist 3** **Agency: Minnesota IT Services** + **Job ID** : 83464 + ... Unit** : Minnesota IT Services + **Division/Unit** : Enterprise Service Desk / End User Support +...will provide additional oversight of the team's workload, including monitoring ticket and call queues and assisting to progress… more
- Dayton Children's Hospital (Dayton, OH)
- Facility:Dayton Children's - Main CampusDepartment:MIS - Service Desk TeamSchedule:Part timeHours:20Job Details:The Service Desk Analyst provides world ... reported issues. The analyst receives customer reported issues primarily by answering the service desk phone hotline but may receive support requests via other… more
- Serco (Herndon, VA)
- …an accommodation with the application process please email: careers@serco-na.com or call the HR Service Desk at ###, option 1. Please note, due to EEOC/OFCCP ... visual and written reports and briefings for reporting, tracking, performance monitoring , and other related purpose **Qualifications** **To be successful in this… more
- HTC Global Services Inc (Troy, MI)
- …Description: The entry level Quality Assurance Analyst is responsible for monitoring the service desk analysts to ensure high quality customer service ... + Oversee all aspects of quality assurance including (call monitoring , live monitoring , web surveys, transcription, and...+ Track and identify reoccurring problems and trends regarding service desk analysts . + Analyze… more
- City and County of San Francisco (San Francisco, CA)
- …recruitment efforts, coaching management, mediating workplace conflict, and creating and monitoring DEI benchmarks. Personnel Training Analysts help promote ... looking to bring on board multiple Senior Human Resources Analysts to help departments in hiring, supporting, and retaining...City jobs. + Key duties include conducting field or desk audits of the work performed by City staff,… more
- Montana State University (Bozeman, MT)
- …and service request coordination. Position Number 4M0098 Department UIT USG Service Desk Division VP for Information Technology Appointment Type Classified ... customer needs. + Provide technical guidance, mentorship, and advanced support to IT service analysts and student interns, fostering a learning environment and… more
- Truist (New York, NY)
- …and syndication business. Summer analyst will work closely with traders and research analysts to support the trading desk . Additional duties include (but are ... following job description:** **Corporate Overview** : Truist Securities is the full- service Corporate and Investment Banking (CIB) arm of Truist Financial… more
- Medical Mutual of Ohio (Columbus, OH)
- …owned by our policyholders, not stockholders, so we don't answer to Wall Street analysts or pay dividends to investors. Instead, we focus on developing products and ... mid-range, and distributed computing platforms. Conducts job processing, server monitoring , and problem resolution. Identifies and begins the resolution of… more
- MyFlorida (Tallahassee, FL)
- …Office of Information Technology (OIT) processes and guidelines in responding to Service Desk tickets. Displays technical skills, knowledge, and competency in ... area of responsibility. Monitors and updates the status of Service Desk calls to ensure compliance with...LAN cabling and installation. Ability to work with Help Desk processes and procedures. Skills in monitoring … more
- Comcast (Plano, TX)
- …largest technology provider to small businesses and one of the leading service providers to the Enterprise market. Comcast Business has been consistently recognized ... by industry analysts and associations as a leader and innovator, and...ensure proper system performance. + Engineer 2 performing Network Desk duties performs the following: Determines if the network,… more
- Henry Ford Health System (Detroit, MI)
- …leaders + Takes the lead in resolving incidents and issues escalated through the Service Desk in a timely manner. Investigates, tests, and resolves problems ... between clients, team members, and internal and external technology partners. The Service and Support Manager will coordinate a team of technologists across diverse… more
- Zions Bancorporation (Midvale, UT)
- …and new applications. The Systems Engineer works with the service desk and IT personnel, operational analysts , developers, testers, business analysts ... circumstances involved. The Systems Engineer will ensure resolution of Service Desk incidents of medium and high...+ Splunk / Nimsoft / App Dynamics / Application Monitoring is a plus + Control-M / Application Job… more
- Louisiana Department of State Civil Service (Baton Rouge, LA)
- …minimum education or experience qualification may receive experience credit from Civil Service approved certifications for up to two years of experience, which may ... top of the LA Careers "Current Job Opportunities" page of the Civil Service website for specific information on salary ranges, minimum qualifications and job… more
- Invenergy (Chicago, IL)
- …service incidents either by providing standard resolutions and/or knowledge to the IT Service Desk . + Ensure adherence to proper QA, UAT and regression ... to develop end-user training programs. + Direct a team of system analysts responsible for the ongoing maintenance, operations, management and development of business… more
- ATSG Corporation (Washington, DC)
- …basis, using the FBI designated ticketing application to view, track, and update service desk IT tickets that concern mobile telecommunication services and ... FBI enterprises.The TEM team will be comprised of multiple analysts and data analysts who will provide...(but not limited to) scheduled reports, ad hoc reports, monitoring reports, usage reports, and data synchronization. Duties and… more
- BeneLynk (Sunrise, FL)
- …systems we build, to our government relations, to our outreach operations, is in service of this one central vision. WHO WE ARE We are big-hearted people, passionate ... "miracles," "kind," "professional," "human," and "compassionate," and all with " service that gets the job done." We pride ourselves...Medicare/Medicaid lives in every state in the USA. Business analysts are the drivers of our continued growth and… more
- Stanford University (Stanford, CA)
- …solving complex problems or issues regarding management and business systems. Responsible for monitoring and working the service now queue of all navigator ... various SAS solutions that integrate with our SIS. Our team consists of six analysts and three developers who manage all business processes for the Central Office of… more
- General Dynamics Information Technology (El Paso, TX)
- …make a personal impact as a **Process Integration Manager** supporting the VA Enterprise Service Desk . GDIT is your place to make meaningful contributions to ... our team to lead a team of Process Integration Analysts to onboard new programs and processes Tier 1...Leading a dynamic operations team under the VA Enterprise Service Desk contract that edits, creates, and… more