- Henry Ford Health System (Rochester Hills, MI)
- GENERAL SUMMARY: Service Desk Representatives are passionate about Henry Ford Health's success. They are responsible for providing world class quality technical ... high level of customer service for the entire health system. Service Desk Representatives support Henry Ford Health and non-Henry Ford Health devices at… more
- TekSynap (Arlington, VA)
- …& Qualifications** **RESPONSIBILITIES** + Own overall responsibility for ITSMS process handling on the Service Desk ; + Manage all Service Desk ... with the FDIC Service Delivery Designee; + Manage the development and issuance of Service Desk operational reports; + Represent the Service Desk team… more
- ASM Research, An Accenture Federal Services Company (Little Rock, AR)
- Responsible leading weekend service desk operations, overseeing IT service delivery to meet the needs of the CASTLE-NET program. Manages service delivery ... customer satisfaction, continuous improvement, and alignment with program objectives. The Service Desk Lead provides supervisory and operational leadership for… more
- ASM Research, An Accenture Federal Services Company (Montgomery, AL)
- The Service Desk Manager is responsible for overseeing IT service delivery to meet the needs of the CASTLE-NET program, managing processes, coordinating with ... alignment with program objectives. **Key Responsibilities** + Manage overall service desk operations and team performance +...requirements described in "Knowledge, Skills and Abilities" above are representative of those which must be met by an… more
- TekSynap (Glynco, GA)
- …environment.TekSynap isseekinga highly skilled IT Service Manager to lead our Service Desk operations, ensuring top-tier service delivery and support ... andTekSynap'soperational frameworks. **Responsibilities:** + Oversee the operations of the IT Service Desk , ensuring effective management of incidents and … more
- Koniag Government Services (Vienna, VA)
- …Weekends** **Kadiak LLC,** a Koniag Government Services company, is seeking an experienced ** Service Desk Representative ** with a **Top-Secret Clearance** to ... spending accounts, paid holidays, three weeks paid time off, and more. The service desk representative is responsible for performing daily operations of the … more
- MISTRAS Group, Inc. (Princeton Junction, NJ)
- **Description** The IT Service Desk Manager is responsible for leading the daily operations of the organization's service desk . This role ensures the ... of high-quality IT support services, manages a team of service desk analysts, and acts as the...these policies to a MISTRAS Group, Inc. Human Resources representative . By submitting & signing , I hereby understand… more
- Teledyne (Huntsville, AL)
- …within the required service levels + All calls/activities must be recorded in the service desk tool + Resolve as many calls as possible on first contact with ... (BS) preferred. + 2 years of experience in an Information Technology service role supporting Windows-based environmentsin a Help Desk /Call Center environment… more
- ASM Research, An Accenture Federal Services Company (Springfield, VA)
- Looking for a motivated and customer-focused Service Desk Technician (Tier 1.5) to join our support team operating within a secure Azure enterprise environment. ... knowledge articles in the problem ticket. + Adheres to Service Desk ticket handling procedures. This may...requirements described in "Knowledge, Skills and Abilities" above are representative of those which must be met by an… more
- Skookum Contract Services (Silverdale, PA)
- Service Desk Operator Location: Silverdale, Washington (Bangor) Type: Non-Exempt Work Schedule: Full-time Compensation: $25.89 - $25.89/hour Benefits: Tessera is ... eligible part-time and full-time employees. Full-Time benefits of a Service Desk Operator at Tessera include: +.... Per our government contract, 2.7.2.6, "No employee or representative of the Contractor will be admitted to the… more
- Community Health Systems (Franklin, TN)
- **Job Summary** The Service Desk Representative II provides technical support and customer service for incident resolution and service requests. This ... initial assessment, triage, research, and resolution of user-reported issues. The Service Desk Representative II collects and documents information through… more
- Compass Minerals America Inc. (Overland Park, KS)
- …Visit compassminerals.com for more information about the company and its products. **Summary** The Service Desk Admin I will have a background in IT Service ... responsibilities at any time.)_ + Provide Tier 2 level service desk technical support for complex and...each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. +… more
- Leidos (Meridian, ID)
- …of the Navy-Marine Corps Intranet, including cybersecurity services, network operations, service desk , and data transport. Ultimately, Leidos will support ... shore-based networks and data management to improve capability and service while also saving significant dollars by focusing efforts...enterprise network. **What will you do as a Help Desk Support Representative ?** You will serve as… more
- ASM Research, An Accenture Federal Services Company (Oak Ridge, TN)
- The Service Desk (Tier 1) Support Contractor will serve as the primary point of contact for all end-user IT issues, requests, and inquiries. This role requires ... and requires full on-site. + Provide comprehensive Tier 1 Service Desk support, including incident intake, call...requirements described in "Knowledge, Skills and Abilities" above are representative of those which must be met by an… more
- Techtronic Industries North America, Inc. (Brookfield, WI)
- **Job Description:** **IT Service Desk Technician 1** Applicants must be authorized to work in the US; Sponsorship is not available for this position.** ... happen. **Your Role on Our Team:** As an IT Service Desk Technician 1, you will be...units. **Working Conditions:** The physical demands described here are representative of those that must be met by an… more
- TekSynap (Colorado Springs, CO)
- …**Overview** We are seeking a CSD Helpdesk Technician to join our team. The Customer Service Desk (CSD) Helpdesk Technician serves as the primary IT focal point ... records + Coordinate with external maintenance agencies to isolate faults, restore service , and make repairs + Configure and troubleshoot military devices including… more
- ASM Research, An Accenture Federal Services Company (Falls Church, VA)
- …the necessary technical skills and understanding of supported clients with the Service Desk to achieve problem resolution goals.Seeks opportunities to improve ... tracking incidents. Follows through to resolution within the customer Service Level requirement by taking notes on the steps...requirements described in "Knowledge, Skills and Abilities" above are representative of those which must be met by an… more
- Navy Exchange Services (NEX) (Silverdale, WA)
- Title: Front Desk Guest Service Representative FT/Benefits Location: United States-Washington-Silverdale Job Number: 250003NE Join Our Team as a Guest ... Service Representative Location: Navy Gateway Inns &...families. To achieve that mission, we're building a dependable, service -driven front desk team that works together… more
- Parsons Corporation (Centreville, VA)
- …what's possible. **Job Description:** Parsons is looking for an amazingly talented **Help Desk Customer Service Representatives** to join our team! In this role ... 24/7/365** **, through both phone and email, ensuring help desk response capabilities are always accessible to a worldwide...knowledge on products, platforms, and industry trends to enhance service request support + Act as a key contributor… more
- ASM Research, An Accenture Federal Services Company (Alexandria, VA)
- …up on all incidents. Combines demonstrated technical qualities with exceptional customer service in daily responsibilities. + Update Help Desk Standard ... upon approval. **Other Job Specific Skills** + Excellent customer service skills + Uses a knowledge document to work...requirements described in "Knowledge, Skills and Abilities" above are representative of those which must be met by an… more