- Competitive Range Solutions, LLC (Arlington, VA)
- …center support, receiving and logging trouble calls from customers, DoD service desk . Coordinate with Tier - III support as required for advanced ... Competitive Range Solutions requires the expertise of a talented and experienced Tier II Helpdesk Lead/Central Area Business (CAB) Manager for Tech Control to… more
- UIC Government Services and the Bowhead Family of Companies (Quantico, VA)
- …+ FSR / Service Desk Specialist II MEF ( Tier II) + FSR / Service Desk Specialist III MEF ( Tier II) + FSR / Service Desk Specialist ... Analyst Engineer ( Tier III ) + Senior Systems Software Engineer ( Tier III ) + Service Desk Specialist ( Tier II) + System Admin ( Tier II) +… more
- KeenLogic (Washington, DC)
- KeenLogic is seeking an experienced Tier III Help Desk Analyst to join our team on Capitol Hill at the US House of Representatives. The ideal candidate will ... Windows, Mac, iOS, and Android operating systems. As a Tier III Help Desk Analyst,...technical support are responded to and addressed within established service level agreements. Qualifications: + Must be eligible for… more
- Insight Global (Princeton, NJ)
- Job Description An employer is looking for a Tier III Desktop Support Technician. This person will be working primarily by themselves. They need to be ... ticketing system will suffice. They will provide white glove service through the ticketing system as well as walk...issues they will troubleshoot will be physical set ups, desk set ups, replacing hard drives, adding employees to… more
- Robert Half Technology (Nashville, TN)
- Description Robert Half is currently seeking a Contract Tier 3 Helpdesk Analyst to join our client's IT support team. As a Tier 3 Helpdesk Analyst, you will be ... + Technical Leadership: Provide expert guidance and mentorship to Tier 1 and Tier 2 support analysts,...+ Vendor Coordination: Work closely with third-party vendors and service providers to facilitate problem resolution and the procurement… more
- Excentium (Ellsworth AFB, SD)
- IT Service Desk Specialist III ...AFB, South Dakota MINIMUM CLEARANCE LEVEL : Secret or Tier 3 (T3) CITIZENSHIP: US Citizenship LOCATION: Ellsworth AFB, ... Summary Title:IT Service Desk Specialist III ID:512 Department:IT Technical Expertise & Support Location:Ellsworth AFB, SD Description IT Service Desk… more
- TEKsystems (Colorado Springs, CO)
- …Intelligence Agency, DIA, Tier 1, Entry-level Top Skills Details help desk ,customer service ,windows 10 Additional Skills & Qualifications What I need from ... at Tier 2. Efficiently escalates to higher Tier III when required. - Documents incidents...A+, HDI, ITIL Foundation OR Microsoft 365 Skills help desk , customer service , windows 10, TS/SCI, Poly,… more
- GovCIO (Lackland AFB, TX)
- …out each ticket. + Accurately record, update, and document requests using the IT service desk system + Ensure data entered into logs/records/ files is accurate. ... for voice, video, mobile devices, data, and infrastructure. + Experience with IT service desk ticketing systems: preferably Remedy. + Knowledge of, and… more
- CACI International (VA)
- Senior Oracle EBS Techno-Functional Developer - TIER III Support Job Category: Information Technology Time Type: Full time Minimum Clearance Required to Start: ... desired candidate will work as part of an Enterprise Service Desk - Service Improvement...troubleshoot, and correctly route Oracle application issues transferred to TIER III . + Create Change Requests as… more
- UIC Government Services and the Bowhead Family of Companies (Barrow, AK)
- **Overview** Call Center/Help Desk Technician III (BWAK) We are currently searching for a qualified **On-Site** **Call Center/Help Desk Technician III ** ... software for device life cycle. + Monitor and update service requests and incidents within the IT Service...network solutions. + Act as an escalation point to Tier 1 and 2 groups regarding any application -… more
- Robert Half Technology (Pittsburgh, PA)
- Description We are in search of a Help Desk Analyst III to join our team in Pittsburgh, Pennsylvania. This role is vital to our Information Technology industry, ... opportunity. The successful candidate will be instrumental in providing multi- tier technical support, resolving complex issues, and ensuring excellent customer… more
- Robert Half Technology (Jacksonville, FL)
- Description We are offering an engaging opportunity for a Help Desk Analyst III in Jacksonville, Florida. The role entails taking care of customer inquiries, ... more time-intensive tasks to appropriate team members * Escalate complex issues to Tier 2/3 support teams when necessary * Monitor and manage the ticket queue… more
- T and T Consulting Services (San Antonio, TX)
- …network problems impacting users and work with appropriate Tier II or III administrators to quickly restore optimum service . + Provide a weekly report ... mission specific SBU and SVTC services as required. This includes VTC service in classrooms, transportable, command and control, conference room, briefing rooms,… more
- General Dynamics Information Technology (Elkridge, MD)
- …+ Polygraph **Public Trust/Other Required:** None **Job Family:** Help Desk **Skills:** Computer Systems,Information Technology (IT) Systems Support,Systems Support ... IT incidents and problems in general accordance with IT service management principles such as ITIL (IT Infrastructure Library)....and verbal communication skills along with a strong customer service focus and ability to work well as part… more
- General Dynamics Information Technology (Pearl Harbor, HI)
- …during the first contact, or at Tier I/II. Efficiently escalates incidents to Tier III when required. + Documents incident status and solutions in incident ... of related experience **US Citizenship Required:** Yes **Job Description:** **Help Desk Support Service Specialist - Intermediate** **- TS/SCI** **required**… more
- Leidos (Washington, DC)
- …facilities in Washington, DC.** The Manager will lead an ITIL-aligned hybrid service desk team consisting of onsite and remote Tier 1 Help Desk ... **Description** **Leidos has an exciting Service Desk and Incident Manager position...+ Develop daily, weekly, and monthly reports on help desk team's productivity + Document Tier I… more
- OneRail (Orlando, FL)
- Service Desk Technician Orlando, FL |...Team Player: Able to collaborate and escalate appropriately to Tier II/ III teams. + Time Management & ... scaling a product. We are seeking a friendly and motivated Service Desk Technician to join our team. In this Tier I role, you will serve as the first point… more
- Link Solutions Inc (Warren, MI)
- …of hire. Intermediate Level: + Two (2+) years of IT experience within a Help Desk / Service Desk environment. Senior Level: + Three (3+) years of experience ... you will be the face of our team, providing Tier II concierge-like support to users via email, Microsoft...Eight (8+) years of IT experience, preferably within a Help/ Service Desk environment. Preferred: + BA/BS degree… more
- TEKsystems (Colorado Springs, CO)
- …during your first contact, or at Tier 2. Efficiently escalates to higher Tier III when required. - Documents incidents status and solutions in incident ... common windows applications - Works through various types of Tier III issues with telephone assist -...A+, HDI, ITIL Foundation OR Microsoft 365 Skills help desk , customer service , windows 10, TS/SCI, Poly,… more
- DCCA (Annapolis Junction, MD)
- …and problem resolution for all of the client/server/storage/network devices, mobile devices, etc. Provides Tier I (Help Desk ) and Tier 2 (Escalation) problem ... Software Administrator III Location Annapolis Junction, MD Job Code 2195...implementation, troubleshooting and maintenance of IT systems . Provide Tier I (Help Desk ) problem identification, diagnosis… more