- Daiichi Sankyo, Inc. (Bernards, NJ)
- …systems and services. In this position, the GSM will lead major incident calls, conduct problem management meetings, and drive process and policy adaptation ... around rare diseases and immune disorders. Summary The Global Service Manager (GSM) focusing on Incident , Problem,...support teams for their domain area. This includes managing service contracts, change management , and SLA … more
- Aequor (Libertyville, IL)
- …GxP.Understanding of computer system validation and experience using IT service management platforms (QMS) to support incident , problem, and change IT ... systems and equipment that support Biologics and clinical manufacturing.Knowledge of IT service management platforms to support incident , problem, and… more
- Merck & Co. (Rahway, NJ)
- …(simplify, standardize, digitize), mission, and values. Additionally, the role will lead the strategy that optimizes business processes by understanding the ... company to build capabilities better and faster.Key Responsibilities:Data Strategy and Governance:- Lead the development and execution of the EHS Data Strategy and… more
- Daiichi Sankyo, Inc. (Bernards, NJ)
- …with normal, standard, and emergency changes and understand their relationship to other IT service management processes such as Incident Management , ... global environment.Responsibilities- Process Ownership and Coordination. Act as a Lead function and process owner on a global level...Qualifications- 5-8 years or more extensive experience in IT service management , with a focus on Change… more
- Twist BioScience (South San Francisco, CA)
- …application scientists, and global support to ensure that all customer service issues are resolved promptly and effectively.Responsibilities: Lead and manage ... to track and improve customer satisfaction.Analyze customer complaints and incident data to identify trends and root causes.Collaborate with...least 5 years of experience in a supervisory or management role.Proven ability to lead and manage… more
- Sysco (Houston, TX)
- …the severity of reported incidents, identify relevant service owners, initiate, and lead incident management calls with relevant parties, communicate the ... will be a part of the Sysco Information Technology Service Management team based in Houston, Texas,...**Responsibilities** + Lead , own and drive Major incident management bridge calls and chats with… more
- Nike (Memphis, TN)
- …or services. * Incident Management & Service Restoration: * Lead incident management processes, including service restoration during major ... Management capabilities. The person in this role will lead a team of technical level one through two...concurrent tasks under tight deadlines. + Experience with IT Service Management best practices. ITSM (ITIL) certification… more
- Truist (Atlanta, GA)
- …1st shift (United States of America) **Please review the following job description:** The Incident Management Lead is responsible for overseeing and managing ... the technology organization. Their main goal is to restore service operation as quickly as possible while minimizing impact...incident management processes and best practices; Lead incident management meetings and… more
- New York Power Authority (White Plains, NY)
- …of a resilient DR plan. **Knowledge, Skills and Abilities** + Direct experience in IT Service Management , Incident management or similar background which ... IT Resiliency & Major Incident Response Lead Location: White Plains,...years of progressive experience in IT services like Major Incident management , Crisis management , Disaster… more
- ASM Research, An Accenture Federal Services Company (Reston, VA)
- An Incident Response Lead provides exceptional, personalized customer service , ensuring that clients receive an elevated, premium support experience. This ... standard of care. In addition to supporting as a Digital Escort Operator, an Incident Response Lead would also be responsible for the following job… more
- Leidos (Huntsville, AL)
- **Description** Leidos currently has an opening for a NASA Center User Support Incident Lead to work at the Marshall Space Flight Center. This is an exciting ... with end users and co-workers. * Collaborate with center Service Delivery Lead , Logistics Lead ,...* Experience working with ServiceNow. * Knowledge of ITIL Incident Management processes * Excellent communication skills;… more
- Truist (Atlanta, GA)
- …team members in incident management processes and best practices; Lead incident management meetings and ensure effective communication within the ... the technology organization. Their main goal is to restore service operation as quickly as possible while minimizing impact...Primary Roles & Responsibilities: **Primary Roles & Responsibilities:** + ** Incident Management :** Lead the … more
- Academy Sports + Outdoors (Katy, TX)
- …efforts. + Lead cross-functional teams during disaster recovery and incident management events, ensuring clear communication and well-coordinated actions. + ... Recovery and Incident Managment will oversee all disaster recovery and incident management activities in conjunction with the Manager Business Continuity and… more
- NBC Universal (New York, NY)
- …+ Incident management process development and/or incident management experience. + Ability to lead and communicate efficiently within a team ... and ever-changing face of the world. Role Purpose: The Director, Fraud/Loss & Incident Management is responsible for overseeing the fraud & loss prevention… more
- Centene Corporation (Olympia, WA)
- …Keeps abreast of security breaches and ensure incident and response management processes are initiated. + Implements security service audit schedules, review ... to consistently investigate to identify root cause, can accurately scope an incident , and can identify and initiate mitigation and containment procedures. + Partners… more
- The Walt Disney Company (San Antonio, TX)
- …point of contact for curated regional needs as related to incident management . + Identify, scope, and lead projects and initiatives from a perspective ... team, who will thrive upon the legacy of Disney, Day-to-day leader for Incident Management Analysts and Hulu, embrace unconventional thinking, and who are… more
- Amazon (Herndon, VA)
- …operational excellence and improvements to the overall customer experience. ABOUT YOU Incident Management Engineers have a broad skill set with demonstrated ... of AWS including Support Engineering, Enterprise Support and the Service Teams to find a path to green for...looking for a leader with a strong background in Incident Management and customer ownership to be… more
- Olympus Corporation of the Americas (Center Valley, PA)
- …tuning of SIEM use cases. + Managed Service Provider (MSP) and Vendor Management : + Lead , motivate, and appraise external MSP and vendor teams that are ... entity other than @Olympus.com, it is likely not legitimate._ **Job Description** The Incident Response Leader is responsible for the management and response to… more
- System One (Vienna, VA)
- …is also responsible for providing continual process improvement suggestions for the major incident management service , and monitoring for weekend change ... service issue escalations directed to the Major Incident Management team * Ensures that ...or supervising an IT team * Demonstrated ability to lead others in a challenging and fast-paced large enterprise… more
- Capgemini (Atlanta, GA)
- …future incident response procedures. Continuously assess and refine major incident management processes to optimize efficiency and effectiveness **Required ... is responsible leading and coordinating the response to critical, business-impacting IT service disruptions, using the ServiceNow platform to lead incidents,… more
