- Fannie Mae (Reston, VA)
- … IT Command Center operations and observability.In-depth knowledge of IT infrastructure, observability tools, data analytics, and incident management ... an agile organizational model to drive futuristic observability capabilities, predictive incident analytics, proactive incident response and management in… more
- CUNY (New York, NY)
- ServiceNow Incident Manager ( IT Senior Associate 1) - Provisional **GENERAL DUTIES** IT Senior Associates perform highly complex professional work in ... Reporting to the Director of Application Lifecycle Management, the ServiceNow Incident Manager will be...will be responsible for overseeing the efficient resolution of IT incidents within CUNY's ServiceNow platform. The… more
- Amazon (Austin, TX)
- … Incident , Request, and Change Management solutions within our ServiceNow platform. Collaborating closely with key stakeholders in Infrastructure Operations, ... The ideal candidate will have extensive experience with the Incident , Request, and Change Management modules in ServiceNow...- Experience in an incident or major incident function in IT with strong understanding… more
- SHI (Columbus, OH)
- **Job Summary** The ServiceNow ITAM Manager will contribute to a team of specialists providing development support to SHI customers related to the workflows they ... are automating in their ServiceNow environments. The ServiceNow Developer will join the IT Team...on the implementation, configuration, and management of the customers' ServiceNow platform. The ServiceNow ITAM Manager… more
- PNC (Brock, NE)
- …Phoenix, AZ. ServiceNow team is focused on modernizing and automating IT processes and practices by aligning with industry standards for enhanced regulatory ... to contribute to the company's success. As an Enterprise Infrastructure Mgr ( ServiceNow ) within PNC's Enterprise Technology & Security organization, you will be… more
- Applied Materials (Austin, TX)
- …(CIs) and their relationships is captured and managed effectively to support various IT service management processes. The CMDB Manager will work closely with ... company in the world we Make Possible. World class IT department that drives change within the business and...and pioneer._** **Overview:** As a CMDB (Configuration Management Database) Manager , you will play a critical role in overseeing… more
- CACI International (Arlington, VA)
- … Incident Response Officer will act as central point of escalation and incident manager for IT infrastructure, systems and enterprise applications; this ... IT Incident Response Officer Job Category:...in a Network Operations Center + Working knowledge of ServiceNow ; creating, updating and closing tickets + Excellent verbal… more
- Element Materials Technology (Blue Ash, OH)
- **Overview** Element are looking for a **Major Incident Manager ** to join the Digital Technology Group. As the Major Incident Manager , you will drive ... technology organization by execution of a high standard of Incident and Major Incident Management. The role...+ Be able to proactively manage customer expectations + IT Service experience with knowledge or understanding of … more
- TEKsystems (Gurnee, IL)
- Description: Major Incident & Problem Management: Duty Manager * Provides Major Incident Management and Problem Management services as part of the ... experience desired. Foundational knowledge of ITIL framework and Service Operations (Major Incident Management and Problem Management) Knowledge of ServiceNow or… more
- Insight Global (Westfield Center, OH)
- Job Description Insight Global is seeking an Incident /Problem Manager for a large Insurance company near Cleveland, OH! They will be working on the IT ... working in Easy Vista service tool helping to analyze incident data, track and document incident data...Ability to communicate with non-technical people. - Experience with ServiceNow , Easy Vista, Splunk, or similar service desk tools… more
- CareFirst (Owings Mills, MD)
- …for the end-to-end management of assigned IT major incidents. The major incident manager (MIM) is responsible for leading and facilitating the major ... **Resp & Qualifications** **PURPOSE:** The Major Incident Manager serves as a member...Management process. Communicates and collaborates with business partners and IT Staff as per the prescribed frequency. Ensure that… more
- CACI International (Arlington, VA)
- Senior Program Manager ( IT Ops) Job Category: Project and Program Management Time Type: Full time Minimum Clearance Required to Start: None Employee Type: ... * CACI is seeking highly skilled and experienced Senior IT Operations Manager to oversee a hybrid...IT process support enhancements, ensuring all services utilize ServiceNow + Support and engage with the DHS HQ… more
- Royal Communications Consultants Inc (Scarsdale, NY)
- Service Delivery Manager - Scarsdale, NY / NYC / Hybrid Seeking an IT manager with experience in growing a Technical Support and Service Desk team (not an ... engineer, and desktop support lead/supervisor. You are an experienced IT leader who serves as a mentor. You are...with above-average customer service and desktop engineering skills. The Manager must possess s trong knowledge of supporting end-user… more
- City of New York (New York, NY)
- …and PACT/RAD programs. The NYCHA IT Department is seeking to hire an IT Knowledge Manager , reporting directly to the Director of Customer Service Excellence ... within the IT Service Management (ITSM) Department. The Knowledge Manager...Develop and execute roadmap for Knowledge Management within the ServiceNow platform, considering business objectives and user requirements. -… more
- Janus Henderson Investors (Denver, CO)
- …and process to ensure adequate accounting of hardware assets. + Participate as a Major Incident Manager on-call duty process (MIM) for P1 / P2 incidents. + Carry ... improvements to optimize ticket management and the performance of IT and Service Desk teams. + Act as the...improvement, and opportunities for optimization utilizing tools such as; ServiceNow and PowerBi. + Implement and enforce service desk… more
- University of Miami (Miami, FL)
- …of Miami Health System, "UHealth", IT Department has an exciting opportunity for a Sr. Manager , IT Service Desk. The Sr. Manager , IT Service Desk ... at least 3 years in a leadership or managerial position. + Experience with ServiceNow (or other similar IT Service Management platforms). + Experience in… more
- Rocket Software (Columbus, OH)
- …where people truly BELIEVE in what they're doing!** **Job Description Summary:** As the Manager of IT End User Experience (EUX) with Rocket Software, you are ... part of a global, fast-paced IT organisation whose primary mission is to provide world-class service to Rocketeers. Overseeing the delivery of support to the… more
- The University of Texas at Arlington (Arlington, TX)
- **Lead Program Manager - IT - OIT Enterprise PMO** **Bookmark this Posting** **Print Preview** **|** **Apply for this Job** **Please see Special Instructions for ... **Posting Details** Position Information **Posting Number** S05383P **Position Title** Lead Program Manager - IT - OIT Enterprise PMO **Department** OIT… more
- Mayo Clinic (Rochester, MN)
- …integrations. + Experience with Clarity, Azure DevOps work management system, and ServiceNow incident management system. Experience pulling and reporting metrics ... the Department of Information Technology is seeking an experienced and motivated IT Technology Manager to lead and manage a team of data integration developers.… more
- Insight Global (New York, NY)
- Job Description The Manager of IT Operations will lead the day-to-day operations of the firms critical technology infrastructure, ensuring seamless performance, ... and cost-effective technology environment. Leading and mentoring a team of IT professionals to ensure smooth operations and successful project execution. Full… more
