- JPMorgan Chase (Wilmington, DE)
- …You were made for this. As a Senior Manager of Software Engineering - Contact Center Technology at JPMorgan Chase within the Consumer and Community ... Banking, Operations Technology Voice team, you serve in a leadership role...Terraforms, Python, and AWS + Experience in Cloud based contact center (CCaaS) implementation such as AWS… more
- Trustmark (Lake Forest, IL)
- …+ Drive innovation and promote new technologies and processes to improve existing contact center technology solutions. + Effectively communicate and ... party teams. + Work across the IT organization on contact center technology projects to... + Experience communicating directly with and advising non-technical senior business leaders as a technical subject matter/expert consultant… more
- Vanguard (Wayne, PA)
- …with company goals and objectives. + Develop and execute strategic plans for contact center technology enhancements and improvements. 2. Technology ... or a related field; Master's degree preferred. + Minimum of 5-7 years of experience in contact center technology and engineering, with at least 3 years in a… more
- HCA Healthcare (Nashville, TN)
- …you to be a part of our team. **Job Summary and Qualifications** The Manager of Contact Center Technology serves as the technical resource manager for CSO ... (tuition, student loan, certification support, dependent scholarships) + Colleague recognition program + Time Away From Work Program (paid...Contact Center Technology and maintenance… more
- University of Miami (Medley, FL)
- …of Miami/UHealth Department of UHealth Connect has an exciting opportunity for a Full Time, Sr Manager, Contact Center Operations to work in Medley. Core Job ... Summary: The Sr Manager, Business Operations evaluates, administers, and manages all...+ Maintain current knowledge of emerging best practices on contact center management, capacity management, technology… more
- Amazon (Seattle, WA)
- … organization powers CS by developing cloud-based contact center products. Our contact center technology is used by CSAs around the world to power ... company', and our award-winning Customer Service - Customer Engagement Technology (CS-CET) organization is an essential part of that...millions of customer conversations. Contact Center Management Solution Team within CS-CET… more
- M&T Bank (Williamsville, NY)
- …capabilities, processes, and communication. **Primary Responsibilities:** + Deeply understand Contact Center technology and emerging capabilities ... Change Management best practices in consultation with business leaders, technology , and our Contact Center ...and trends. + Prepare recommendations for presentation to senior management for the prioritization and delivery of new… more
- Amazon (Seattle, WA)
- …the team to achieve its vision of building and implementing the next generation of Contact Center technology . You will build/leverage LLMs to train them on ... Models (LLM) to transform the way we interact with technology ? Are you fascinated by the use of Generative...team of Software Engineers, Product Owners, Data Scientists, and Contact Center experts. You will research and… more
- United Airlines (Chicago, IL)
- …Bachelor's degree in Computer Science, Engineering or Business Administration + Experience leading contact center or customer service technology delivery & ... the foundation of all that we do. United's Digital Technology team spans the globe and is made up...the architecture and development roadmap for the most critical contact center tool. You will be responsible… more
- BECU (WA)
- …be found here . **_IMPACT YOU'LL MAKE:_** As the Sr . Manager, Workforce Planning - Contact Center , you will be at the helm of ensuring that our Contact ... the future of our company, accelerated by business and technology transformation, is even brighter. There's never been a...5 years of experience scheduling and forecasting in a Contact Center or Retail environment or in… more
- Amazon (St. Louis, MO)
- …equivalent experience - 5+ years of experience as a contact center technology architect, enterprise IT Architect or senior contact center ... their use cases. You should have deep expertise in contact center technologies like Amazon Connect or...working with leading contact center technology platforms and applications, such as Avaya, Cisco, Genesys,… more
- Carnival Cruise Line (Miami, FL)
- **Job Description** The Senior Contact Center Voice Solutions Architect is a highly knowledgeable member of a team responsible for developing IT service ... and operations of enterprise-class SaaS/CCaaS solutions used by the Contact Center . Supports cross-departmental collaboration and internal communications… more
- Stanford University (Stanford, CA)
- Sr Director, HR Service Center **Human...lives.** Stanford University Human Resources (UHR) is seeking a Senior Director, HR Service Center to build ... for faculty, academic, non-academic staff, and represented staff. The Senior Director will build, evolve, and drive a modernized...and communicate with others of different perspectives. + Optimize technology and metrics in the HR Service Center… more
- Quality Technology Services, LLC (Phoenix, AZ)
- …a unique place to grow your career! (https://vimeo.com/727409140/ff26de87d4) The **Data Center Construction** , ** Senior ** **Development Project Manager** is ... with Facilities, Contractors, Designers, Engineers, Commissioning Agents, Vendors, and Data Center Operations staff and should have both written and oral… more
- Vanderbilt University Medical Center (Nashville, TN)
- **Discover Vanderbilt University Medical Center :** Located in Nashville, Tennessee, and operating at a global crossroads of teaching, discovery, and patient care, ... preeminent programs in patient care, education, and research. **Organization:** Vaccine Center **Job Summary:** Perform research of a highly complex nature. Lead… more
- Capital One (Mclean, VA)
- Center 3 (19075), United States of America, McLean, Virginia Sr . Manager, Technology Change Risk Oversight Capital One is one of the fastest growing ... their advice and to deliver high-impact results. As the Senior Manager, Technology Change Risk Oversight you...New York City (Hybrid On-Site): $234,700 - $267,900 for Sr Manager, Cyber Technical Candidates hired to work in… more
- Amazon (Herndon, VA)
- …system inquiries, reporting requests, and act as the primary point of contact for all lease technology -related matters. Key responsibilities include developing, ... Description The AWS Data Center Supply Solutions (DCSS) Team is seeking an... Supply Solutions (DCSS) Team is seeking an experienced Technology Project Manager to join the Strategic Portfolio Management… more
- CACI International (Arlington, VA)
- Sr . Technical Operations Center Service Desk Agent - Day Shift Job Category: Information Technology Time Type: Full time Minimum Clearance Required to Start: ... None Type of Travel: None * * * The Sr . Technical Operations Center service desk agent...service desk agent provides high-level support for an Information Technology (IT) Service Desk which receives and resolves incident… more
- Sabre (Dallas, TX)
- …needs or our airline, hotel and travel agency customers. Join our journey! Sr . Manager, People Technology /Integrations Architect Overview: We are seeking a ... At Sabre, we make travel happen. Positioned at the center of the business of travel, our platform connects...dynamic and experienced Sr . Manager of People Technology to define… more
- Centene Corporation (Tallahassee, FL)
- …Purpose:** Drives the collection, analyzing, and monitoring of contact center activity data to recommend technology system improvements that support ... business strategies and ensure contact center systems are working efficiently and...center systems are working efficiently and effectively. Support senior management with complex projects to design and maintain… more