- Bristol Myers Squibb (Princeton, NJ)
- …Director WW FM CX Strategy is responsible for developing the global Field Medical Customer Experience (FM CX ) strategy and driving the evolution of all ... the FME Leadership Team + Develops the global FM CX vision and strategy that guide the engagement approach...and implementation of FM initiatives that improve the overall customer experience , in collaboration with the FME… more
- Intuit (Tucson, AZ)
- … considered; MBA strongly preferred How you will lead + Leads team that manages Customer Experience ( CX ) and Voice Of Customer (VOC) iInsights, ... team in building an insights infrastructure for the GBSG Customer Experience Center of Excellence. We are...customer empathy. This role reports to the GBSG CX Center of Excellence Group Manager. This role can… more
- Amazon (Seattle, WA)
- …Manager to join our team to own defining and building a new set of org-wide customer experience ( CX ) metrics to help us deeply understand and evaluate our ... Customer Service organization is at the forefront of customer experience - seeking to delight our...technology roadmap in order to measure and improve our CX , as well as enable our organization to drive… more
- Amazon (Arlington, VA)
- …our growing UX Research team. This role is an opportunity to help reinvent the customer experience for AWS Systems Manager. This role will focus on exploring ... in optimizing their operations on AWS, simplifying their initial setup and overall experience with AWS. AWS Systems Manager is the operations hub for AWS,… more
- Amazon (Seattle, WA)
- …through use cases like predictive quality and maintenance analytics. AWS is seeking a Senior User Experience Researcher for Industrial IoT (IIoT) to help us ... needs and collaborate with the cross-functional team to build a cohesive experience for operational and IT end users in manufacturing organizations. The intended… more
- Intuit (Mountain View, CA)
- …offerings through innovation and deep customer empathy. This role reports to the GBSG CX Center of Excellence Senior Manager. This role can be based out of ... Overview We are seeking an exceptional Customer Experience Specialist to help build...strategy, business and or research or equivalent preferred. + Experience with CX measurement and analytics with… more
- Amazon (Bellevue, WA)
- …on the future today, consider joining Mechatronics & Sustainable Packaging Customer Experience Org. In the position of Sr . Ops Engineer Deployment & Ramp, ... newly constructed sites and operational fulfillment centers. As a Sr . Ops Engineer, your primary role is to own...status. About the team The Mechatronics & Sustainable Packaging Customer Experience (MSP CX ) team… more
- Iron Mountain (Albany, NY)
- …with a provider of business SaaS solutions. * Subject matter expertise in Customer Experience , preferably with professional CX certification. * Understanding ... let's start the conversation. **Position Overview** Are you a Customer Experience leader skilled in VoC research...and operational data to generate insights into journey dynamics, customer behavior, and drivers of CX improvement.… more
- Amazon (Arlington, VA)
- Description This Senior Manager, Program Management, US Customer Experience will be the leader of the US Customer Experience ( CX ) Team working ... will work with business teams on business expansion plans, CX definition and improvement programs, Calls Per Unit (CPU)...track record of customer satisfaction successes - Experience in a senior leadership position requiring… more
- Amazon (Nashville, TN)
- …on the future today, consider joining Mechatronics & Sustainable Packaging Customer Experience Org. In the position of Sr . Ops Engineer Deployment & Ramp, ... newly constructed sites and operational fulfillment centers. As a Sr . Ops Engineer, your primary role is to own...status. About the team The Mechatronics & Sustainable Packaging Customer Experience (MSP CX ) team… more
- Amazon (Bloomington, CA)
- …are aligned on program status. About the team The Mechatronics & Sustainable Packaging Customer Experience (MSP CX ) team works backwards from Internal ... Description In the Mechatronics & Sustainable Packaging Customer Experience organization, we have the unique role and privilege to work backwards from our … more
- University of Oregon (Eugene, OR)
- …President and Chief Information Officer, the Associate Chief Information Officer (ACIO) for Customer Experience ( CX ) and Artificial Intelligence (AI) will ... Intelligence at the University of Oregon. The ACIO for CX and AI will collaborate closely with senior...marketing campaigns; and enhancing IS' reputation for excellence in customer experience . The ACIO for CX… more
- Mathematica (Columbus, OH)
- …Mathematica is searching for a Client Experience ( CX ) Senior Analyst/ Sr . Manager! The Client Experience Senior Analyst/ Sr . Manager works ... Prepare and present regular reports and updates on client experience metrics, initiatives, and progress to senior ...duties may be assigned as needed Position Requirements: * Experience in CX management, customer … more
- Amazon (Nashville, TN)
- …and key member of the Mechatronics and Sustainable Packaging, Customer Experience (MSP CX ) organization. As a Sr . Manager, TPM, you will be the MSP CX ... MSP CX * Develop the Capacity Planning Program roadmap across the MSP CX Organization that can proactively scale to customer demand in the coming years.… more
- Amazon (Stoughton, MA)
- …the future today, consider joining Mechatronics & Sustainable Packaging Customer Experience Org. In the position of Sr Technical Infrastructure Program ... targets. About the team The Mechatronics & Sustainable Packaging Customer Experience (MSP CX ) team...strategy, end to end delivery, and communicating results to senior leadership. - 5+ years experience in… more
- Intuit (Mountain View, CA)
- …lead People manager + Build, manage and coach a high-performing team of Customer Experience leaders ( CX Leads and Sr . Leads) to grow their careers and ... experts at their fingertips. We are seeking an exceptional Senior Manager of Customer Experience ...deliver outstanding customer /business results + Develop the CX team… more
- Verint Systems, Inc. (Columbus, OH)
- …is the core of every global brand. Our mission is to help organizations elevate Customer Experience ( CX ) and increase workforce productivity by delivering ... more at www.verint.com . **Overview of Job Function:** The Sr . Customer Success Manager ( Sr .... experience + Minimum of 7-10 years of experience in a customer -facing role focused on… more
- Amazon (Nashville, TN)
- Description In the Mechatronics & Sustainable Packaging Customer Experience (MSP CX ) organization, we have the unique role and privilege to work backwards ... decisions on deployment and machine performance execution strategy to senior level leadership. You will manage end to end...for. About the team The Mechatronics & Sustainable Packaging Customer Experience (MSP CX ) team… more
- Celestica (San Jose, CA)
- …environment. This individual-contributor position reports to the Senior Director of the Customer Experience ( CX ) organization and will be empowered and ... responsible for all CX operations which include post-sales support and sustaining metrics...systems in place, managing contractor SOW and payments, implementing customer satisfaction and net promoter scores. Other duties may… more
- Bristol Myers Squibb (Austin, TX)
- …patients. To meet the HCPs expectations, the TAS engages them with a differentiated Customer Experience ( Cx ) through deeper scientific dialogue on and ... contact. + The TAS liaises with other BMS functions as needed to deliver an overall higher Customer Experience ( Cx ) - by meeting HCP needs in a timely and… more