- Citigroup (Irving, TX)
- …increase group's efficiency. * Support future process conversion projects into Global Contact Center Telephony Support organization. **Qualifications:** * ... skills.** **Job Overview** **:** The End User Voice and Contact Center Tier III Integration & Support...III Integration & Support team is responsible for providing senior level technical support and delivery to internal Citigroup… more
- Verint Systems, Inc. (Columbus, OH)
- …and direction. + Architect scalable and resilient cloud-based contact center infrastructure. + Leverage unified communications, telephony and contact ... solutions. + Lead technical discussions internally and with clients to understand contact center workflows, integration needs, and performance metrics. +… more
- AssistRx (Orlando, FL)
- …telephony systems and identify areas for improvement + Work closely with senior telephony administrators to develop and implement telephony -related ... Overview and Purpose Overview: We are seeking a Junior Telephony Administrator to join our IT team. As a...CUCM, JABBER, FINESSE) + Basic understanding of IVR and Contact Center deployments / integrations. + Basic… more
- Scentsy (Meridian, ID)
- …of data + Design and implement new systems + Implement, maintain, and support Telephony , VOIP and Contact Center Systems + Interface with stakeholders ... Senior IT Systems Engineer Meridian, ID (http://maps.google.com/maps?q=2901+E.+Pine+Ave.+Meridian+ID+USA+83642) * Information Technology Description Scentsy is… more
- BlueCross BlueShield of North Carolina (NC)
- **Job Description** We are looking for an experienced Contact Center Sr . Business System Analyst to join our already skilled team of experts. You will have a ... engineering of various and complex aspects of both physical and cloud hosted Contact Center solutions and supporting infrastructures. Using your experience, you… more
- CARMAX (Kennesaw, GA)
- …leading the Dialer and Workforce Management teams for the CarMax Auto Finance (CAF) contact center by guiding the team to reach solutions for complex problems. ... Class Dialer and Workforce Management teams that optimize overall performance and successful Contact Center operation. + Responsible for creating a team that… more
- Capgemini (Atlanta, GA)
- …experience in design integration with SAP ERPs . Experience with IVR and Telephony System design and integration . Experience in designing Virtual Agent/Chat Bot ... Points** . Proficient in Service Portal or Employee Service Center . Experience in being a People Manager for.... Experience in being a People Manager for both senior and junior technical resources, or demonstrated experience in… more
- Vanguard (Wayne, PA)
- …2. Technology Development and Implementation: + Design, develop, and implement advanced contact center technologies, including telephony integrations, IVR, ... As a Workplace Contact Center Engineering Manager, you will...technology solutions meet business requirements. + Communicate effectively with senior management, providing regular updates on project status, performance… more
- Cisco (Research Triangle Park, NC)
- …delivery. What You'll Do As a Senior Provisioning Engineer of Webex Contact Center Enterprise, you would be responsible for designing each customer solution ... Cloud Infrastructure Platform, dedicated to the daily operation of the Webex Contact Center Enterprise product suite. Operational Excellence is fundamental to… more
- Cisco (Research Triangle Park, NC)
- …Cloud Infrastructure Platform, dedicated to the daily operation of the Webex Contact Center Enterprise product suite. Operational Excellence is fundamental to ... our mission, as we design, build, and maintain dedicated instances of Contact Center infrastructure for Enterprise customers across the globe. We serve as a… more
- JPMorgan Chase (Plano, TX)
- …operating environment where you-and the products you deliver-will thrive. As a Contact Center Software Infrastructure Engineer, you will design and implement ... cloud contact center infrastructure and application components for...plus + Knowledge of voice (WebRTC), call recording and telephony platforms a big plus + Experience with building… more
- Allegion (Colorado Springs, CO)
- …which recognizes the most engaged workplace cultures in the world._ Senior Network Engineer The ideal candidate will provide technical infrastructure leadership ... and tier-3 support of interconnected LAN, WAN, WLAN, and IPT for Allegion. The senior engineer will serve as part of the Enterprise IT Network Services team with… more
- UCLA Health (Los Angeles, CA)
- Description As the Medicare Advantage Senior Contact Center Representative, you will be addressing and resolving complex member inquiries, providing detailed ... a focus on clear and empathetic communication + Manage escalated calls from Contact Center Agents related procedural inquiries + Assist members, fostering… more
- Trustmark (Lake Forest, IL)
- …experience in telephony systems and technology, omnichannel technology, cloud-based contact center solutions, including Dynamics 365 Customer Service, Sales, ... experience in telephony systems and technology, omnichannel technology, cloud-based contact center solutions, including Dynamics 365 Customer Service, Sales,… more
- Amazon (Seattle, WA)
- …is one of the fastest growing services of AWS, supporting 10 million contact center interactions a day. And we're hiring! Leveraging Artificial Intelligence ... play a critical role on a highly disruptive cloud-based contact center SaaS product that enables businesses,...to improve operations, agent performance, and customer experience. 3/ Telephony , management of a network of telephony … more
- The Hartford (Hartford, CT)
- …Are you a visionary technology leader ready to drive transformation? Join our Claims, Contact Center & Digital Enablement team to help spearhead the migration of ... our contact center from Genesys to Amazon Connect....and Big Data stack. + Strong experience with managing Telephony and SMS gateway relationships. + Proven organizational transformational… more
- Molina Healthcare (Louisville, KY)
- …as well as oversees vendors and performance accountability for services rendered to contact center , which will enable the organization to produce operational ... Bachelor's Degree **Required Experience/Knowledge, Skills & Abilities** 10 years of healthcare contact center and operational experience. 10 years of leadership… more
- Zoom (CA)
- …Manager for Zoom's Enterprise Communication Suite, which includes Zoom Phone, Zoom Contact Center , the Zoom Virtual Agent, and other communication products. ... approved for sponsorship What you can expect As a Senior UX Manager, you will work with Product and...SMS, shared lines, in-field devices and more. Phone and Contact Center as a software service is… more
- Cognosante (Falls Church, VA)
- …and eligible civilians at locations worldwide. Services are provided through a 24/7 contact center accessible via internet website, toll free telephone, secure ... information technology infrastructure includes a secure cloud environment, web-based telephony and chat solution, and numerous software applications to support… more
- PenFed Credit Union (Irving, TX)
- …and/or a minimum 3 years of work experience in the functional area of contact center hardware, software, and systems required. + Experience in Genesys, Avaya, ... center and at our Irving, Texas service center . The role of the Senior Home...Aspect, Noble, or other hardware and software; dialer/IVR-ACD/ Telephony administration is required. Experience in the Velocify/Salesforce ecosystem… more