- The Cigna Group (Bloomfield, CT)
- **Position Overview:** In this role, you will provide hands-on technical support and leadership for one of the Contact Center L2 Production Support team. You ... to enhance our market winning capabilities in the Evernorth Contact Center support . The Evernorth Technology strategy is fully aligned with our business strategy,… more
- USAA (San Antonio, TX)
- …highly complex business, digital, or technology concepts to cross-functional teams, non- technical users and senior leadership. **What sets you apart:** ... makes us so special! **The Opportunity** As a dedicated Digital/ Technical Product Manager Lead, the candidate selected for this...this opportunity will be a critical team member to support P&C digital claims texting and digital contact center… more
- Southern California Edison (Redlands, CA)
- …data and create ad hoc and routine reports + Advanced knowledge of Visio to support creating and editing technical process flows + Experience using MS Project ... Customer Contact Center (CCC) as a **Business System Analyst, Senior Specialist** at Southern California Edison. In this role...will be a critical member of our Systems and IVR team, that manages our Interactive Voice Response (… more
- Vanguard (Malvern, PA)
- …strategic, and influential leader to be the Product Owner and develop a technical roadmap for Advanced Analytic technologies such as GenAI, LLMs etc. and enabling ... is highly matrixed between Client Experiences, Client/Crew Interaction Channels, and Technical Stacks. You will engage with these teams and ensure connectivity… more
- JPMorgan Chase (Columbus, OH)
- …quo and striving to be best-in-class. As a Risk Management - Fraud Risk Senior Officer - Senior Associate in the Non-Digital Fraud Risk Authentication Strategy ... you will be responsible for identifying authentication gaps and controls required in IVR , Branch and Phone channels. This team caters across loss lines of Digital… more
- Charles Schwab (Austin, TX)
- …sponsored initiatives, enhancements, as well as standard technology operations, production support , and technology enablement to ensure STS capacity is focused on ... management, as well as scaled agile methodology experience. This senior project manager role is a key member of...complex technology projects that enable Schwab's Client Service and Support business objectives and meet our clients' needs. **What… more
- Wells Fargo (Chandler, AZ)
- …and consult with senior engineering managers, leads and architects to resolve technical issues and achieve goals. + Working in a globally distributed team to ... **About this role:** Wells Fargo is seeking a Senior Infrastructure/Software Engineer to join our dynamic team...more of the contact center sub domains such as: IVR /IVA, NLU/NLP, Routing, Recording and Analytics including Transcription +… more
- Sacramento Municipal Utility District (Sacramento, CA)
- …apply early as it can close at any time after 10/11/2024.** **Purpose** Provides technical support and analysis in a broad range of information technology areas ... by the Supervisor. This class is distinguished from the Senior Enterprise Technical Developer in that the...modifications; develops testing criteria and conducts testing. + Provides technical support for the overall effectiveness of… more
- PPL Corporation (Louisville, KY)
- …a positive force in the cities and towns where we do business, providing support for programs and organizations that empower the success of future generations by ... Allentown, PA; Louisville, KY; Providence, RI** Responsibilities 1. Collaborate with senior leadership and customer business and technology stakeholders to define… more
- Capgemini (Orlando, FL)
- …corporate web site: www.capgemini.com Position Overview: The available position is for a Senior Director of Network Operations to support a major enterprise ... by a versatile cast of directly reporting directors, technical managers, and technical engineering. Additionally, the senior director will be supported by a… more
- Arena Technical Resources, LLC (Crofton, MD)
- …Location: Crofton, MD, US Job ID: 11862 Job Description Job Description: Senior Technical Consultant - Collaboration Citizenship/Clearance: US Citizen with an ... high-performance team to deliver solutions our customers expect. Job Responsibilities As a Senior Technical Consultant - Collaboration you will combine your … more
- Kyndryl (Boulder, CO)
- …accommodation prior to the start of employment. **Who You Are** + Consulting, Technical and Professional Expertise in IT Support Services, Service Desk ... and more secure. We are looking for people with strong consulting experience and technical acumen for all things Modern Workplace and End User Experience is our… more
- The Cigna Group (Bloomfield, CT)
- …members to execute the CIGNA strategy for conversational / self-service solutions, provide technical support , and support initial setup and delivery. The ... services that require both the navigation of business requirements, technical execution, and interdepartmental collaboration for effective service delivery. In… more
- Red River (Chantilly, VA)
- …Science, Engineering or other technical degree or equivalent experience. + Previous technical support and experience in IT infrastructure with focus on Data ... may report to an Account Manager (AM) or the Senior Director of Service Delivery. The distinguishing criteria for...networking, analytics, collaboration, mobility and cloud solutions. Our operations, support , sales and technical teams all work… more
- Philadelphia Gas Works (Philadelphia, PA)
- …routers, firewalls, metro Ethernet, frame relay, etc., as well as related support systems like IVR , Workforce Management, Fulltime recording, Network monitoring ... contracts. Research emerging products, services, protocols, and standards in support of voice and data equipment procurement and development...with PGW and IS Strategic Plans; work with IS Senior Team to develop, monitor and maintain systems that… more
- Trustmark (Lake Forest, IL)
- …and Dynamics 365 Contact Center + Experience communicating directly with and advising non- technical senior business leaders as a technical subject ... infrastructure for applications or systems across business units. Writes technical specifications based on conceptual design and stated business requirements.… more
- Capgemini (Chicago, IL)
- …or Employee Service Center . Experience in being a People Manager for both senior and junior technical resources, or demonstrated experience in acting a mentor ... business (non-IT) stakeholders and be able to translate business outcomes into technical requirements (and vice versa) Required: . Strong consulting experience in… more
- Hilton (Addison, TX)
- …Product Management for Hilton's Contact Center technologies, you will bring your technical and contact center skills to a hospitality company with an award\-winning ... culture\. Reporting to the Senior Director of Product Management, Automation, Test & Learn...Strategy, you will help drive forward the Hilton customer support experience, simplifying and enhancing guest and agent … more