- Leidos (Reston, VA)
- **Description** This role provides customer service representative support for customer Service Desk operations. This role requires an individual that is ... software applications such as web browsing and client software, and IT Service Management software such as JIRA, ServiceNow, or Remedy. This individual should… more
- Robert Half Technology (Kansas City, MO)
- …issues through JIRA Service Management (Atlassian) Ticketing system. * Provide Tier 1 technical support, including basic troubleshooting, hardware ... located in KANSAS CITY, Missouri. The role of a Tier 1 Technical Support |...and as part of a team * Strong customer service skills and a professional demeanor * Demonstrated ability… more
- Robert Half Technology (West Des Moines, IA)
- Description We are offering a contract to hire employment opportunity for a Tier 1 Support | Technical Support | Help Desk role based in West Des Moines, ... accurate documentation. This role is instrumental in delivering exceptional service to our users and maintaining the integrity of...hold a minimum of 3 years of experience in Tier 1 Support, Technical Support,… more
- US Signal Company LLC (Indianapolis, IN)
- …IT resources through the provision of managed services and professional services. We are seeking a Technical Support Agent ( Tier 1 ) - NIGHTS to join our team ... in Indianapolis, Indiana. This role is performed on-site. The Technical Support Agent is part of the Technical...Agent is to provide a world-class level of customer service with an efficient and timely resolution of cases.… more
- CUNY (New York, NY)
- IT Support Assistant ( Hourly) Service Desk Tier 1 Support Technician (3 Positions) **GENERAL DUTIES** IT Support Assistants support routine operations and ... and customer-oriented Service Desk IT Help Desk Tier 1 Support Technician to join our...Security+, Network+, Apple and/or Microsoft certification + Outstanding customer service skills + Ability to explain technical … more
- GovCIO (Kiln, MS)
- …in Hancock County, Mississippi. **Responsibilities** The Service Desk Tech shall perform Tier 1 services by working directly with the Service Desk ... + Ensure that all email service requests are processed within the AQL's. + Ensure that Tier 1 email team also receives Tier 1 phone support training… more
- Red River (Chantilly, VA)
- We are looking for a Tier 1 Technician with an active Secret clearance to join our growing team! The Tier 1 Technician is primarily responsible for ... working on a team at the Service Desk. This position will handle technical ...management practices. + Act as a mentor to Level 1 Customer Service Representatives. + Responsibilities aligned… more
- GovCIO (Kiln, MS)
- **Overview** GovCIO is currently hiring for a Service Desk Technician tier 1 .0 to provide onsite support for our federal customer. This position will be ... **Responsibilities** The Service Desk Tech shall perform Tier 1 services by working directly with...a variety of issues. + Identifies, researches and resolves technical problems. + Responds to telephone calls, email and… more
- ManpowerGroup (Lafayette, IN)
- Our client, ranked top 100 Best Workplaces 2024, is seeking a Tier I Service Desk to join their team. As a Tier I Service Desk, you will be part of the ... which will align successfully in the organization. **Job Title:** Tier I Service Desk **Location:** Lafayette, IN...support point and as an escalation point for Level 1 Analysts regarding technical issues within an… more
- CACI International (Washington, DC)
- Network Operations (NOSC) Infrastructure Tier 1 Analyst Job Category: Information Technology Time Type: Full time Minimum Clearance Required to Start: None ... * CACI is seeking a Network Operations (NOSC) Infrastructure Tier 1 Analyst to support a 24x7x365...upon receiving calls, emails, and other correspondence. + Conduct technical services and support at the Tier … more
- Fiserv (Alpharetta, GA)
- …support for first-touch client servicing. In this role you will: + Build our tier 1 client service program, including platform design, success metrics, ... scale, come make a difference at Fiserv. **Job Title** Tier 1 Support Lead **About the team:**...and plans for new solutions + Develop and maintain technical documentation and system specifications + Help us integrate… more
- Insight Global (Boston, MA)
- …and Requirements - 2-4 year Technical Degree OR equivalent experience as a Service Desk Analyst ( 1 -2 years) - Proven expertise with positive customer ... Desk Analysts to join their 365, 24x7 Level 1 Service Desk for roughly 3000+ end...has their own Desktop techs as well as a Tier 2 Service Desk team to escalate… more
- US Signal Company LLC (Eden Prairie, MN)
- …timely resolution of cases. This role acts as an escalation point and mentor to the Tier 1 Support Agents. A Specialist must be competent in each of US Signal's ... managed services and professional services. What you'll do: The Technical Support Specialist - Systems is part of the...and Data Protection services. The primary function of the Tier 2 Specialist is to provide a world-class level… more
- Proven IT (Portage, IN)
- Tier 1 Engineer Portage, IN (http://maps.google.com/maps?q=Portage+IN+USA) Apply Job Type Full-time Description The Tier I Engineer is responsible for ... various managed IT support related to onboarding and ongoing technical maintenance and trouble-shooting support. This is the basic...This is the basic level of customer support. The Tier I Engineer is a generalist with a broad… more
- Motion Recruitment Partners (Irving, TX)
- Tier 1 IT Support Specialist Irving, Texas **Onsite** Contract $20/hr - $25/hr A large tier financial company is seeking a Tier 1 IT Support ... basis. For this position they are looking for a Tier 1 Support Specialist having experience with...experience is necessary. In addition to having excellent customer service skills and communication with end users. This is… more
- Linchpin Solutions, Inc. (Aberdeen Proving Ground, MD)
- …Secret Clearance Work Schedule:Onsite, Shiftwork. Role Overview: As a SATCOM Tier 1 Helpdesk Technician, you will provide technical support to customers with ... SATCOM Tier 1 Helpdesk Technician Aberdeen Proving...with DoD trouble ticketing systems (GTMS/Remedy), troubleshooting methodologies, and service desk operations. Requirements Education & Certifications + Highschool… more
- IntelliDyne (Falls Church, VA)
- Help Desk Technician - Tier 1 Clearance: Active DOD Position of Trust level Security Clearance required. Status: Non-Exempt Location: Onsite Responsibilities: + ... Answer calls coming into the Tier 1 Help Desk by the third...years of previous Help Desk experience. + At least 1 + years of previous Customer Service experience… more
- ICF (Reston, VA)
- …Data Modernization Division is a rapidly growing, entrepreneurial, technology department, seeking a Tier 1 Help Desk Specialist to support upcoming needs with ... methodology. **In this role, you will** + Serve as Tier 1 Help Desk support for ServiceNow...ServiceNow knowledge or experience + 4+ years of relevant Technical Support experience + 1 + years of… more
- Jabra (Lowell, MA)
- **Role:** Responsible for resolving technical escalations from Tier 1 support, consulting with the Tier 3 support team on tickets, and escalating those ... owns all communication with internal and external stakeholders. **Key responsibilities:** + Resolve technical issues escalated by Tier 1 Support + Reproduce,… more
- Access Dubuque (Dubuque, IA)
- Tier 1 Tech Support **DigiFarm VBN** 3 Positions ID: REQ1000 Posted On 08/30/2024 **Job Overview** Tier 1 Tech Support Provide phone support to dealers ... Phone Fax ###@digifarm.com Email True False False **Job Details** Categories Customer Service Technical Location Monticello, IA Shift First Shift Rotating Shift… more