- Leidos (Reston, VA)
- **Description** This role provides customer service representative support for customer Service Desk operations. This role requires an individual that is ... software applications such as web browsing and client software, and IT Service Management software such as JIRA, ServiceNow, or Remedy. This individual should… more
- Leidos (Norfolk, VA)
- **Description** **Job Description** **Primary Responsibilities:** As a Service Desk Tier 1 Technical Lead, you will: + Provide agent mentoring, provide, ... agents through monitoring Teams and AWS chat. + Provide Tier 1 agents observational feedback (OBS) on...Minimum of 6 months of tenure with the NMCI Service Desk and 3 months or more experience supporting… more
- Robert Half Technology (West Des Moines, IA)
- Description We are offering a contract to hire employment opportunity for a Tier 1 Support | Technical Support | Help Desk role based in West Des Moines, ... accurate documentation. This role is instrumental in delivering exceptional service to our users and maintaining the integrity of...hold a minimum of 3 years of experience in Tier 1 Support, Technical Support,… more
- ManTech (Glen Burnie, MD)
- …**Responsibilities include but are not limited to:** + Overseeing the performance of the Tier 1 service desk operations + Providing phone, email, chat, ... seeking a motivated, career and customer-oriented **Lead Service Desk Support Specialist - Tier 1 ** to join our team supporting a large U. S. Government… more
- General Dynamics Information Technology (Macdill AFB, FL)
- …Description:** **Description:** GDIT is looking for a Tier 1 Service Desk Technician to provide technical support and troubleshooting services for ... issues for customer via chat, email, and deskside support. Supporting Tier 1 on-site installation, implementation, maintenance, troubleshooting and repair of… more
- Allied Universal (Fullerton, CA)
- …security technical engineer jobs! AMAG Technology, an Allied Universal(R) Company, is hiring a Tier 3 Technical Support Engineer. A Tier 3 Technical ... oral procedures and instructions. + Support any department in need of technical support such as Engineering, Customer service , Reliability and Maintainability,… more
- GovCIO (Kiln, MS)
- …in Hancock County, Mississippi. **Responsibilities** The Service Desk Tech shall perform Tier 1 services by working directly with the Service Desk ... + Ensure that all email service requests are processed within the AQL's. + Ensure that Tier 1 email team also receives Tier 1 phone support training… more
- Red River (Chantilly, VA)
- … 1 Technician who is primarily responsible for working on a team at the Service Desk. The Tier 1 Technician is primarily responsible for working on a ... team at the Service Desk. This position will handle technical ...Accept customer calls, alerts, and escalations from the Level 1 operations team within specified timeframes. + Follow trouble… more
- GovCIO (Kiln, MS)
- **Overview** GovCIO is currently hiring for a Service Desk Technician tier 1 .0 to provide onsite support for our federal customer. This position will be ... **Responsibilities** The Service Desk Tech shall perform Tier 1 services by working directly with...a variety of issues. + Identifies, researches and resolves technical problems. + Responds to telephone calls, email and… more
- MindPoint Group (Washington, DC)
- …of processes and procedures of the SOC + Provide guidance and mentorship to Tier 1 SOC Analysts to enhance their skills and capabilities **Required:** + ... Incident Response Analyst Shift 1 ( Tier 2) **Department:** SOC **Location:**...techniques and procedures (TTP) + Experience with major cloud service provider offerings + Knowledge of malware + Knowledge… more
- Chenega Corporation (Arlington, VA)
- Tier 1 Help Desk Analyst Arlington, VA . Information Technology Join our Talent Network Are you ready to enhance your skills and build your career in a rapidly ... Integration, IT Operations Support, Software Development, and Program Management. Job Title: Tier 1 Help Desk Analyst Location:Arlington, VA Clearance… more
- Randstad US (Clive, IA)
- tier 1 help desk. + clive ,...diploma with 1 -2 years of related client service experience. o Technical knowledge of telecommunications, network, ... maintain strong client relationships through effective communication and exceptional service delivery. + Document all technical interactions... skills. + A high school diploma coupled with 1 -2 years of relevant experience in technical … more
- Jabra (Lowell, MA)
- **Role:** Responsible for resolving technical escalations from Tier 1 support, consulting with the Tier 3 support team on tickets, and escalating those ... owns all communication with internal and external stakeholders. **Key responsibilities:** + Resolve technical issues escalated by Tier 1 Support + Reproduce,… more
- IntelliDyne (Falls Church, VA)
- Help Desk Technician - Tier 1 Clearance: Active DOD Position of Trust level Security Clearance required. Status: Non-Exempt Salary: $55,000.00 - 58,000.00 ... Responsibilities: + Answer calls coming into the Tier 1 Help Desk by the third...years of previous Help Desk experience. + At least 1 + years of previous Customer Service experience… more
- General Dynamics Information Technology (Macdill AFB, FL)
- …GDIT is looking for a Desktop Systems Administrator to provide face-to-face and remote Tier 1 and 2 incident resolution to customers with hardware, software, and ... processes, including configuration settings, and troubleshooting procedures. - Provide technical support and assistance during the deployment and post-deployment… more
- TEKsystems (Anchorage, AK)
- …This will be a Monday - Friday 8- 5 position on-site in Anchorage, AK The Tier 1 End User Support Technician will be responsible for answering first- tier ... SKILLS & ABILITIES Education: Associate's degree or equivalent work experience. Experience: 1 year of Windows OS experience. Previous Help/ Service Desk… more
- Helena School District (Helena, MT)
- Tier 1 Help Desk Technician JobID: 2910 + Position...Helena. Some of what you may do: + Have the technical skills to resolve 30 to 50 percent of the problems ... Helena Public Schools has an immediate opening for a Tier I Help Desk Technician. At Helena Public Schools,...Degree (AA) or equivalent from a two-year college or technical school. + Two years' related experience. + Or… more
- System One (Arlington, VA)
- …Citizenship or Green Card Required Technology Service is looking to hire a Tier - 1 Help Desk Analyst to respond to phone, portal, email submitted Incident and ... Long-Term Contract position open for a Help Desk Analyst ( Tier 1 ). Arlington, VA (100% ONSITE) US...Request tickets for its Technical Solutions Center (TSC). The position is for a… more
- Access Dubuque (Dubuque, IA)
- Tier 1 Tech Support **DigiFarm VBN** 3 Positions ID: REQ1000 Posted On 08/30/2024 **Job Overview** Tier 1 Tech Support Provide phone support to dealers ... Phone Fax ###@digifarm.com Email True False False **Job Details** Categories Customer Service Technical Location Monticello, IA Shift First Shift Rotating Shift… more
- Leidos (Norfolk, VA)
- …through step-by-step solutions or may provide expertise to solve first and second tier technical support issues for end-users of the organization's products and ... with team mates to resolve issues. Escalates to next tier technical support as necessary. + Supports...or more experience supporting NNPI and/or SIPR in a Tier 1 role. + Ability to attain… more