- TEKsystems (Anchorage, AK)
- …client. This will be a Monday - Friday 8- 5 position on-site in Anchorage, AK The Tier 1 End User Support Technician will be responsible for answering first- ... External Job Description TEKsystems is seeking 1 End User Helpdesk Support Technician...ABILITIES Education: Associate's degree or equivalent work experience. Experience: 1 year of Windows OS experience. Previous… more
- RKON (Chicago, IL)
- Analyst ( Tier 1 ), End User...user support with a strong background in PC support ( Windows /Mac) and proven experience with Microsoft 365 and Teams. ... the position: We are pursuing IT Help Desk (Analyst, End User Engineering) professionals who are looking to elevate...methods (phone, ticket (email/portal), chat, etc. + Provides Level 1 and 2 support for incidents (problem/issues) or service… more
- Red River (Chantilly, VA)
- Job Description We are looking for a Tier 1 Technician who is primarily responsible for working on a team at the Service Desk. The Tier 1 Technician is ... evolve + Accept customer calls, alerts, and escalations from the Level 1 operations team within specified timeframes. + Follow trouble shooting Standards Operating… more
- Robert Half Technology (Seattle, WA)
- …this role, you will be responsible for providing Tier 1 and Tier 2 support to end users, managing the ticket queue, troubleshooting technical issues, and ... + Provide Tier 1 and Tier 2 support to end users, resolving...and Hyper-V, to support the virtualized environment. + Administer Windows 11 and Microsoft 365, ensuring systems are up-to-date… more
- IntelliDyne (Falls Church, VA)
- Help Desk Technician - Tier 1 Clearance: Active DOD Position of Trust level Security Clearance required. Status: Non-Exempt Salary: $55,000.00 - 58,000.00 ... Responsibilities: + Answer calls coming into the Tier 1 Help Desk by the third...to ensure customer satisfaction. + Provide technical support to end users on a variety of issues. + Identify,… more
- Jabra (Lowell, MA)
- **Role:** Responsible for resolving technical escalations from Tier 1 support, consulting with the Tier 3 support team on tickets, and escalating those ... internal and external stakeholders. **Key responsibilities:** + Resolve technical issues escalated by Tier 1 Support + Reproduce, and resolve as many issues as… more
- TEKsystems (Phoenix, AZ)
- Job Title: Tier 1 .5/2 Service Desk Analyst Job Description: Join our dynamic team as an IT Service Desk Analyst! In this role, you will be the first point of ... + Experience supporting an Enterprise Company Size Environment in End User Support + Proficiency in supporting Windows... End User Support + Proficiency in supporting Windows 10 and MS Office Suites. + Experience providing… more
- New York State Civil Service (Albany, NY)
- NY HELP No Agency Empire State Development, NYS Title Network Engineer Tier 1 Occupational Category Other Professional Careers Salary Grade NS Bargaining Unit ... role.Knowledge required: Microsoft Server operating systems (OS) 2016 - Current, Windows (OS) 10+, Cloud computing architecture, Active Directory management, EXSi,… more
- Robert Half Technology (Nashville, TN)
- … end -user satisfaction. + Technical Leadership: Provide expert guidance and mentorship to Tier 1 and Tier 2 support analysts, assisting them in ... Description Robert Half is currently seeking a Contract Tier 3 Helpdesk Analyst to join our client's...essential. + In-depth knowledge of desktop operating systems (eg, Windows , macOS), server systems, software applications, and advanced network… more
- Robert Half Technology (Nashville, TN)
- Description Robert Half is seeking a Contract Tier 1 Helpdesk Analyst to join our client's IT support team. As a Tier 1 Helpdesk Analyst, you will be the ... first point of contact for end -users seeking technical assistance, providing essential support and ensuring...not required. Requirements Qualifications: + Prior experience in a Tier 1 helpdesk or technical support role… more
- Insight Global (Columbus, OH)
- …3+years experience in a helpdesk, PC/desktop support type role resolving routine tier 1 & 2 issues Experience troubleshooting Windows 10 OS and Windows ... collection of information to respond and or resolve routine tier 1 & 2 problems. May be...related to networking or connectivity issues Worked on a Windows deployment. refresh of end point hardware/… more
- TEKsystems (Coppell, TX)
- …contacts via phone calls, emails, and chats. This role is responsible for supporting end users with majority of locations based in USA. The calls vary from a ... to mid-level troubleshooting to triage and/or resolve issues. Experience: 1 -2 years of helpdesk / call center experience ...tools" ie Service Now Experience supporting Work from Home end -users Experience working remotely yet as a team member… more
- Robert Half Technology (Nashville, TN)
- …to hardware, software, and network systems, serving as an escalation point for Tier 1 support. + Ticket Resolution: Handle escalated support tickets, ensuring ... Description Robert Half is currently looking for a Contract Tier 2 Helpdesk Analyst to join our client's IT...a key role in providing advanced technical support to end -users, troubleshooting complex issues, and ensuring the efficient operation… more
- KeenLogic (Washington, DC)
- KeenLogic is seeking an experienced Tier III Help Desk Analyst to join our team on Capitol Hill at the US House of Representatives. The ideal candidate will have ... variety of software and hardware issues including issues with Windows , Mac, iOS, and Android operating systems. As a..., Mac, iOS, and Android operating systems. As a Tier III Help Desk Analyst, you will serve as… more
- Orion Consortium (Annapolis Junction, MD)
- …support for Windows desktop issues escalated from Tier 1 and Tier 2...training to Tier 1 and Tier 2 support staff. + Assist end -users ... Maintenance and Optimization: + Ensure the stability, security, and performance of Windows desktop systems. + Apply patches, updates, and configuration changes to… more
- MindPoint Group (Washington, DC)
- …of processes and procedures of the SOC + Provide guidance and mentorship to Tier 1 SOC Analysts to enhance their skills and capabilities **Required:** + ... Incident Response Analyst - Shift 2 4x10 ( Tier 2) **Department:** SOC **Location:** Washington, DC MindPoint...addition to being our initial point of contact for end users, you will serve as the escalation point… more
- BAE Systems (Herndon, VA)
- …improve our future and protect our freedom. We are looking for experienced Windows Mobile Device Systems Engineer to perform a variety of engineering analyses, ... consists of about 20 engineers and are looking for an experienced Windows Mobile Device Systems Engineer to support Azure Infrastructure. Troubleshooting, problem… more
- Katmai (Fort Sam Houston, TX)
- …RESPONSIBILITIES** None. **Job Requirements:** **MINIMUM QUALIFICATIONS** + A favorable adjudicated Tier 1 Investigation (T1) coordinated with the Fort Sam ... System Center Configuration Manager console and images and updates for Windows Servers and desktops. Responsible for providing day-to-day operational and software… more
- McIntire Solutions (Chantilly, VA)
- …Regular attendance and timeliness Required Qualifications: + 10-15 years of service desk experience + Tier zero and Tier 1 support experience + Manage call ... timely manner + Oversee the day-to-day technical operations of the facility and provide end user support. + Provide support to the user community by working on… more
- Perdue Farms, Inc. (Westminster, CO)
- …performs system hardware and communication connection repairs. Perform basic diagnostic testing. Train Tier 1 staff to improve First Call Resolution (FCR). Work ... ranks among the top US grain companies. **Summary** We are recruiting for an End User Computing Technician. The purpose of the role is to maintain and improve… more