- RKON (Chicago, IL)
- Analyst ( Tier 1 ), End User...user support with a strong background in PC support ( Windows /Mac) and proven experience with Microsoft 365 and Teams. ... the position: We are pursuing IT Help Desk (Analyst, End User Engineering) professionals who are looking to elevate...methods (phone, ticket (email/portal), chat, etc. + Provides Level 1 and 2 support for incidents (problem/issues) or service… more
- Chenega Corporation (Arlington, VA)
- …normal IT Operations with the smallest possible impact on the business activity of the organization's end user(s). + Provides tier 1 support to end users ... Tier 1 Help Desk Analyst Arlington,...+ Provide local and remote Technical Support Services for end user support on the multiple networks within the… more
- Red River (Chantilly, VA)
- Job Description We are looking for a Tier 1 Technician who is primarily responsible for working on a team at the Service Desk. The Tier 1 Technician is ... evolve + Accept customer calls, alerts, and escalations from the Level 1 operations team within specified timeframes. + Follow trouble shooting Standards Operating… more
- Motion Recruitment Partners (Irving, TX)
- Tier 1 IT Support Specialist Irving, Texas...In this role you will primarily be working with Windows and Microsoft providing end user support around ... financial company in the DFW area is seeking a Tier 1 IT Support Specialist to join...so relevant experience is necessary. The position will be end user facing so excellent customer service skills and… more
- MindPoint Group (Washington, DC)
- …of processes and procedures of the SOC + Provide guidance and mentorship to Tier 1 SOC Analysts to enhance their skills and capabilities **Required:** + ... Incident Response Analyst Shift 1 ( Tier 2) **Department:** SOC **Location:**...addition to being our initial point of contact for end users, you will serve as the escalation point… more
- Robert Half Technology (Seattle, WA)
- …this role, you will be responsible for providing Tier 1 and Tier 2 support to end users, managing the ticket queue, troubleshooting technical issues, and ... + Provide Tier 1 and Tier 2 support to end users, resolving...and Hyper-V, to support the virtualized environment. + Administer Windows 11 and Microsoft 365, ensuring systems are up-to-date… more
- IntelliDyne (Falls Church, VA)
- Help Desk Technician - Tier 1 Clearance: Eligibility for DOD Position of Trust level Security Clearance required. Status: Non-Exempt Salary: $55,000.00 - ... 58,000.00 Responsibilities: + Answer calls coming into the Tier 1 Help Desk by the third...to ensure customer satisfaction. + Provide technical support to end users on a variety of issues. + Identify,… more
- Jabra (Lowell, MA)
- **Role:** Responsible for resolving technical escalations from Tier 1 support, consulting with the Tier 3 support team on tickets, and escalating those ... internal and external stakeholders. **Key responsibilities:** + Resolve technical issues escalated by Tier 1 Support + Reproduce, and resolve as many issues as… more
- New York State Civil Service (Albany, NY)
- NY HELP No Agency Empire State Development, NYS Title Network Engineer Tier 1 Occupational Category Other Professional Careers Salary Grade NS Bargaining Unit ... role.Knowledge required: Microsoft Server operating systems (OS) 2016 - Current, Windows (OS) 10+, Cloud computing architecture, Active Directory management, EXSi,… more
- Robert Half Technology (Nashville, TN)
- Description Robert Half is seeking a Contract Tier 1 Helpdesk Analyst to join our client's IT support team. As a Tier 1 Helpdesk Analyst, you will be the ... first point of contact for end -users seeking technical assistance, providing essential support and ensuring...not required. Requirements Qualifications: + Prior experience in a Tier 1 helpdesk or technical support role… more
- Robert Half Technology (Nashville, TN)
- … end -user satisfaction. + Technical Leadership: Provide expert guidance and mentorship to Tier 1 and Tier 2 support analysts, assisting them in ... Description Robert Half is currently seeking a Contract Tier 3 Helpdesk Analyst to join our client's...essential. + In-depth knowledge of desktop operating systems (eg, Windows , macOS), server systems, software applications, and advanced network… more
- TEKsystems (Halethorpe, MD)
- …contacts via phone calls, emails, and chats. This role is responsible for supporting end users in a 24x7 capacity around the globe, with majority of locations based ... to mid-level troubleshooting to triage and/or resolve issues. Experience: 1 -2 years of helpdesk / call center experience ...ie Service Now, Ivanti Experience supporting Work from Home end -users Experience working remotely yet as a team member… more
- TEKsystems (Coppell, TX)
- …contacts via phone calls, emails, and chats. This role is responsible for supporting end users with majority of locations based in USA. The calls vary from a ... to mid-level troubleshooting to triage and/or resolve issues. Experience: 1 -2 years of helpdesk / call center experience ...tools" ie Service Now Experience supporting Work from Home end -users Experience working remotely yet as a team member… more
- Robert Half Technology (Nashville, TN)
- …to hardware, software, and network systems, serving as an escalation point for Tier 1 support. + Ticket Resolution: Handle escalated support tickets, ensuring ... Description Robert Half is currently looking for a Contract Tier 2 Helpdesk Analyst to join our client's IT...a key role in providing advanced technical support to end -users, troubleshooting complex issues, and ensuring the efficient operation… more
- KeenLogic (Washington, DC)
- KeenLogic is seeking an experienced Tier III Help Desk Analyst to join our team on Capitol Hill at the US House of Representatives. The ideal candidate will have ... variety of software and hardware issues including issues with Windows , Mac, iOS, and Android operating systems. As a..., Mac, iOS, and Android operating systems. As a Tier III Help Desk Analyst, you will serve as… more
- ProSphere Tek (Augusta, GA)
- **Overview** Planned Systems International, Inc. (PSI) is seeking Tier II Technician. The Tier II Helpdesk Technician responds to work orders and walk in ... support including hardware, operating system, software, printer, mobile devices, and other end user IT related support requests for staff at Eisenhower Army Medical… more
- Orion Consortium (Annapolis Junction, MD)
- …support for Windows desktop issues escalated from Tier 1 and Tier 2...training to Tier 1 and Tier 2 support staff. + Assist end -users ... Maintenance and Optimization: + Ensure the stability, security, and performance of Windows desktop systems. + Apply patches, updates, and configuration changes to… more
- BAE Systems (Herndon, VA)
- …improve our future and protect our freedom. We are looking for experienced Windows Mobile Device Systems Engineer to perform a variety of engineering analyses, ... consists of about 20 engineers and are looking for an experienced Windows Mobile Device Systems Engineer to support Azure Infrastructure. Troubleshooting, problem… more
- MindPoint Group (Washington, DC)
- …of processes and procedures of the SOC + Provide guidance and mentorship to Tier 1 SOC Analysts to enhance their skills and capabilities **Required:** + ... Incident Response Analyst - Weekday 2nd Shift Lead ( Tier 2) **Department:** SOC **Location:** Washington, DC MindPoint...addition to being our initial point of contact for end users, you will serve as the escalation point… more
- MindPoint Group (Washington, DC)
- …of processes and procedures of the SOC + Provide guidance and mentorship to Tier 1 SOC Analysts to enhance their skills and capabilities **Required:** + ... Incident Response Analyst ( Tier 2) **Department:** SOC **Location:** Washington, DC Here...addition to being our initial point of contact for end users, you will serve as the escalation point… more