- TEKsystems (Coppell, TX)
- …require very little effort, to mid-level troubleshooting to triage and/or resolve issues. Experience: 1 -2 years of helpdesk / call center experience 1 -2 ... years of experience working with "help desk ticketing tools" ie Service Now Experience supporting Work from Home end-users Experience working remotely yet as a team member Skills: Ability to troubleshoot common Windows related issues Working knowledge of… more
- TEKsystems (Coppell, TX)
- …Candidates that have completed 80% of the studies towards the certification are also welcome to apply. We are open to applicants that have completed the Google ... certification that is comparable to the A+. | Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms.… more
- Robert Half Technology (Nashville, TN)
- Description Robert Half is seeking a Contract Tier 1 Helpdesk Analyst to join our client's IT support team. As a Tier 1 Helpdesk Analyst, you ... on-site support is not required. Requirements Qualifications: + Prior experience in a Tier 1 helpdesk or technical support role is beneficial but not… more
- Sharp Electronics Corporation (Downers Grove, IL)
- …The National Helpdesk Technician is an entry level position, responsible for providing Tier 1 helpdesk end-user support for small to enterprise sized ... Respond to calls, tickets, and emails to troubleshoot reported issues in a helpdesk environment + Monitor Backup offerings and escalate alerts + Reconcile licensing… more
- Georgia Military College (Milledgeville, GA)
- …Support Specialist reports to the Vice President of Junior College Academics and p rovides tier 1 helpdesk support to students to answer basic questions ... Junior College student success and retention initiatives. Major Duties + Resolves tier 1 student helpdesk tickets on student accounts and learning… more
- TEKsystems (West Bend, WI)
- …our team on a long-term contract. This role involves handling escalations from the Tier 1 helpdesk team, assisting with onboarding and offboarding processes ... and User Administration teams. Key Responsibilities: + Handle escalations from the Tier 1 helpdesk team. + Assist with onboarding and offboarding processes… more
- Georgia Military College (Fairburn, GA)
- …with classroom technology and makes technological updates/recommendations to meet changing needs. Provides tier 1 helpdesk support to students to answer ... duties as assigned. Media/Technology Related: + Works with Main campus to resolve tier 1 student, faculty, and staff IT helpdesk tickets on accounts and… more
- BAE Systems (Atlanta, GA)
- …or ServiceNOW + Understanding of Microsoft Active Directory + Experience working on a Tier 1 Helpdesk + Experience troubleshooting hardware issues + The ... system such as Remedy or ServiceNOW + 3 years experience working on a Tier 1 Helpdesk **Pay Information** Full-Time Salary Range: $56200 - $95500 Please… more
- CACI International (Bethesda, MD)
- …on department hardware and software needs, analyzing data to inform procurement decisions. Tier 1 IT Helpdesk Support: Provide direct-to-user support, ... analyze metrics, and translate data into actionable procurement insights. Helpdesk Experience: Familiarity with Tier 1 IT helpdesk functions, including… more
- State of Colorado (Denver, CO)
- …Technology Support team. This position's role is to provide tier 0 and tier 1 IT helpdesk support to the Colorado State Legislature. As a team member, ... Number MCA101824 Department Legislative Council Opening Date 10/18/2024 Closing Date 1 /17/2025 11:59 PM Mountain FLSA Determined by Position Primary Physical Work… more
- University of Washington (Seattle, WA)
- …students, faculty, and staff in support of UW Bothell's mission. Responsibilities include Tier 1 helpdesk support; troubleshooting hardware, software, and ... training, and day to day direction of student employees supporting the helpdesk and classroom maintenance needs.Desktop Management & Hardware Support + Image… more
- State of Massachusetts (Braintree, MA)
- …absence. Operate the Lottery's computer systems requiring an advanced knowledge of each system. Tier 1 Helpdesk support via Service Now. Assist in training ... and other documentation routinely used in the day-to-day operation. * Tier 1 help desk support. Log Operational incidents. Respond to requests, inquiries… more
- State of Massachusetts (Braintree, MA)
- …processing of Lottery drawings, dissemination and update of results to media outlets and website. Tier 1 Helpdesk support via Service Now. Assist in training ... and other documentation routinely used in the day-to-day operation. * Tier 1 help desk support. Log Operational incidents. Respond to requests, inquiries… more
- TEKsystems (Flint, MI)
- …individuals that do not have access to the website. This call center serves as the tier 1 helpdesk for the new MIBridges Portal. They answer questions about ... in State or Project systems. Report system issues, concerns, or discrepancies. 1 . Responds to enrollment, eligibility, or helpline services calls and questions,… more
- TEKsystems (West Bend, WI)
- They will be taking escalations from the tier 1 helpdesk team. Outside of the escalations, they will be assisting with onboarding/offboarding. Using active ... directory. They will be also working with other teams including the NOC & user administration team. This person will be on site, but could be asked to travel to their West Bend home office. Majority of issues will be on site white glove support, but some… more
- General Dynamics Information Technology (Elkridge, MD)
- …**Skills:** Computer Systems,Information Technology (IT) Systems Support,Systems Support **Experience:** 1 + years of related experience **US Citizenship Required:** ... **Job Description:** **Overview:** Transform technology into opportunity as a Helpdesk Technician with GDIT. A career in enterprise IT...operate. At GDIT, people are our differentiator. As a Helpdesk Technician you will help ensure today is safe… more
- ENS Solutions (Elkridge, MD)
- …Platinum-Level Medical/Dental/Vision coverage, 100% paid for by ENS + 401k Contribution from Day 1 + PTO + 11 Paid Federal Holidays + Long & Short Term Disability ... Insurance + Group Term Life Insurance + Tuition, Certification & Professional Development Assistance + Workers' Compensation + Relocation Assistance more
- ENS Solutions (Elkridge, MD)
- …Platinum-Level Medical/Dental/Vision coverage, 100% paid for by ENS + 401k Contribution from Day 1 + PTO + 11 Paid Federal Holidays + Long & Short Term Disability ... Insurance + Group Term Life Insurance + Tuition, Certification & Professional Development Assistance + Workers' Compensation + Relocation Assistance more
- Adams County Government (Brighton, CO)
- …Benefits + Questions What Success Looks Like In This Job This entry-level position ( Tier 1 ) will be responsible for providing excellent customer service with the ... on end-user productivity. The primary responsibility of the Technical Help Desk Associate I ( Tier 1 ) is to provide first-level hardware and software support for… more
- TriTech Enterprise Systems, Inc. (Baltimore, MD)
- …3 routing. + Develop and maintain or assist in the development and maintenance of Tier 1 documentation including a knowledge base. + Attend staff meetings, as ... TriTech Enterprise Systems Inc. (TriTech) is seeking several 'Junior Helpdesk Specialists' to support the Maryland Department of Transportation...with end-user, triage service tickets, and route to appropriate Tier 2 and Tier 3 support. +… more