- ERP International (Washington, DC)
- **Overview** **ERP International, LLC** ( www.erpinternational.com ) is currently seeking a Full Time ** Tier 1 Service Desk Analyst** to support our DFC ... **Job Specific Details and Tasks:** + Support and respond to tickets for ongoing Tier 1 Service Desk activities in Service Now for… more
- ManTech (Baltimore, MD)
- …emails, and chat messages. **Responsibilities include, but are not limited to:** + Manage the Tier 1 Service Desk Team across all shifts assigned to the ... team. + Oversee all aspects of the Tier 1 service desk requirements. + Providing phone, email, chat, and Service - Desk support for end users that… more
- Black Bear Technology Solutions, LLC (Pocatello, ID)
- Title: Tier 1 Help Desk ...+ Receive customer IT queries by multiple methods (phone, self- service , etc.) + Provide the necessary information in the ... Secret Job Description: Black Bear Technology seeks a cleared Tier 1 Help Desk Support...+ Strong interpersonal skills + Advanced understanding of IT Service Management processes + Must have a current Top… more
- Janus Henderson Investors (Denver, CO)
- …members and providing feedback to the team via appropriate channels + Help mentor, coach and educate Tier 1 Service Desk team members + Act as a point ... Tier 2 support specialist for the Global Service Desk T1 team while tackling complex...Strong communication and interpersonal skills + Ability to provide tier 1 and tier 2… more
- CACI International (Oklahoma City, OK)
- …for growth. This position is in support of a Department of Defense (DoD) organization. As a Tier 1 Service Desk Analyst you are the front-line supporting ... Dates for September & October 2024 **What You'll Get to Do:** CACI has an excellent opportunity for a Tier 1 Service ** Desk Analysts** with potential… more
- Insight Global (Phoenix, AZ)
- Job Description Day to Day: A client in Phoenix is looking for fully remote tier 1 service desk candidate. The job responsibilities include but are not ... candidate to grow within the organization and join the team of 19 service desk employees. We are a company committed to creating diverse and inclusive… more
- Stantec (WA)
- …**Your Opportunity** Our Information Technology team is currently seeking to fill one full-time Tier 1 Service Desk Analyst position whose primary ... Service Desk Analyst - ( 240001RB... Service Desk Analyst - ( 240001RB ) **Description** Grow...law. + Washington state employees are eligible to accrue 1 hour of paid sick leave for every 40… more
- Insight Global (Dallas, TX)
- Job Description A healthcare client in the Dallas area is looking for a Tier 1 Service Desk Representative. This person will be responsible for ... additional 30-40 tickets per day. They use Track-It! And Service Central for ticketing systems. This individual will be...degree (Associates or Bachelors) in something IT related, or 1 year of working experience in a technical role… more
- General Dynamics Information Technology (Washington, DC)
- …HELP DESK ** **ANALYST WILL** **MAKE AN IMPACT:** + Providing program support as a Tier 1 .5 Service Desk Technician. + Delivering excellent customer ... **Job Description:** GDIT has an amazing opportunity for a Service Desk Technician / Help Desk...customer via chat, email, and deskside support. + Supporting Tier 1 on-site installation, implementation, maintenance, troubleshooting… more
- SAIC (Oak Ridge, TN)
- … Service Management (ITSM) based service delivery model; Tier 1 (IT Service Desk ). To maintain a high level of user satisfaction, the expectation ... of experience + 4+ years' experience managing a Service Desk environment. + 4+ years' experience with tier 1 , with a yearly ticket volume of 15,000+. +… more
- GovCIO (Kiln, MS)
- **Overview** GovCIO is currently hiring for a Service Desk Technician tier 1 .0 to provide onsite support for our federal customer. This position will be ... MS and will be an onsite position. **Responsibilities** The Service Desk Tech shall perform Tier 1 services by working directly with the Service … more
- Leidos (Baltimore, MD)
- … service desk operational processes, and information dissemination that aligns with a Tier 1 service desk function. Desired Skills: + High volume ... for The Centers for Medicaid and Medicare Services Marketplace Service Desk . The Computer Operator must provide...HSDegree and 1 years of experience + 1 + years of customer service experience using… more
- GovCIO (Kiln, MS)
- …for a Service Desk Tech in Mississippi. **Responsibilities** The Service Desk Tech shall perform Tier 1 services by working directly with the ... USD $13.75 /Hr. Submit a referral to this job (https://careers-govcio.icims.com/jobs/3336/jr- service - desk -technician-%28tier- 1 .0%29/job?mode=apply&apply=yes&in\_iframe= 1 &hashed=-1834385473) **Location** _US-MS-Kiln_… more
- Deloitte (Washington, DC)
- …in computer science, information systems, or other technology-related field + 2+ years of Service Desk or relevant IT experience + Must be legally authorized to ... : Ensure systems are functional post-resolution and gather feedback to enhance service . + Installation Support : Assist with new hardware and software installations… more
- MUFG (Tampa, FL)
- …A member of our recruitment team will provide more details. **Job Summary** In this role, the Service Desk Tier 1 Technician will serve as the primary ... for each individual incident/request, providing thorough reporting as needed for escalation. The Service Desk Tier 1 Technician will also provide first… more
- COMSO, Inc (Fort Meade, MD)
- …SHIFT (3PM-11PM, Tuesday - Saturday) + Primary responsibility is to provide first contact resolution for Tier 1 ( Service Desk ) and Tier 2 ... email and chat + Provide a high-level of customer service and support to ensure each customer feels they...organization + Responsible for attending meetings that affect Help Desk Process and procedures + Effectively communicate ticket follow-ups,… more
- CACI International (Huntsville, AL)
- …Applications and Platforms Operations Center (APOC) Manager who will lead NASA's Tier 1 Enterprise Service Desk (ESD) and Ops Centers. The APOC Manager ... proactive remediation, and self-healing. + Incident triage, escalation to Tier 3 (Agile Product and Shared Services Teams), and...reports) + Responsible for operations support metrics and Portfolio service desk ticket queues. + Frequently meet… more
- General Dynamics Information Technology (Washington, DC)
- …support as a Service Desk Supervisor + Supervise 45 Service Desk Technicians Tier 1 and 1 .5. + Responsible for the daily operation of the ... Job Description Seize your opportunity to make a personal impact as a Service Desk Deputy Program Manager. GDIT is your place to make meaningful contributions to… more
- General Dynamics Information Technology (Washington, DC)
- …support as a Service Desk Supervisor + Supervise 45 Service Desk Technicians Tier 1 and 1 .5. + Responsible for the daily operation of the ... **Job Description:** Seize your opportunity to make a personal impact as a Service Desk Program Manager. GDIT is your place to make meaningful contributions to… more
- ManTech (Glen Burnie, MD)
- …advancement. Currently, ManTech is seeking a motivated, career and customer-oriented ** Service Desk Specialist Journeyman- Tier 1 ** to join our team in ... of tickets assigned. + Providing phone, email, chat, and Service - Desk support for end users that are...call or ticket to the appropriate queue/group for resolution ( Tier 2, Account Administration, Mobile Support, Asset Management, Training… more