- Converge Technology Solutions (Hillsboro, OR)
- …systems. Troubleshooting a variety of issues relating to both computing hardware and software. Assist Tier 1 Service Desk in the escalation and ... troubleshooting of IT tickets. Documentation of and adherence to, sound IT processes and procedures. Accurate tracking of work, issues, resolutions, and time via an internal ticketing system. Describing complex IT-related topics to end users and technicians.… more
- Exos Talent (Indianapolis, IN)
- We are seeking a highly motivated and experienced Tier 1 IT Technician to join our growing IT support teamIn this role, you will provide first-line technical ... support to our customers through various channels such as phone, email, and live chatYou will troubleshoot technical issues, diagnose problems, and resolve technical issues in a timely and efficient manner. more
- Percepta (Melbourne, FL)
- …logging and tracking of all Service Desk requests and for providing tier 1 and 2 technical support. The Technician will follow documented procedures for ... IT Support Services TechnicianAt Percepta, we bring first-class service across each market we support. As a...phone and ticket requests for technical assistance and perform tier 1 and 2 troubleshooting and analysis.Incident… more
- Dexian - Signature Consultants (Del Mar, CA)
- …Contingent workers in multiple offices and functions as an escalation point for the Tier 1 supportResponds to incidents and requests within a ticketing system, ... with Business Units, Active Directory, Messaging, Network, Engineering, Information Security, Service Desk and vendorsPerform asset inventory activities as… more
- Galapagos Federal Systems, LLC (Los Angeles, CA)
- …of qualified, diverse individuals. As the C1 Information Systems Security Officer (ISSO) and Tier 1 specialist, you will play a critical role in supporting ... neededPerform account creation, changes, and deletions while providing Help Desk and troubleshooting supportExecute hardware/software system configurations, upgrades, and… more
- Select Water Solutions (Lore City, OH)
- …hours per week).May travel up to 5% for training and meetings.Commitment to customer service and ability to work in team-oriented environment. 1 + year of office ... Non-ExemptBusiness Unit: DisposalsReports to: Operations ManagerTravel Requirement: No Top Tier Benefits\u3000Medical, dental, vision, coverage in addition to life… more
- TEKsystems (Orlando, FL)
- TEKsystems is seeking an experienced Tier 1 Service Desk analyst for a 6 month contract to hire position in Orlando, FL. This is position requires ... 11am-10pm. The first two weeks is typically training hours of Mon-Fri 8a-5p The Tier 1 Service Desk technician is responsible for receiving and… more
- Insight Global (Franklin, TN)
- Job Description A client in the Franklin, TN area is looking for a Service Desk Specialist to deliver IT support via Phone, chat, or ticketing portal. They will ... working tickets. They will be maintaining ITIL-based best practices for enterprise-wide service desk processes. This candidate will be required to execute… more
- Indigo IT, LLC (Athens, GA)
- …best practices for optimal and efficient customer service . JOB RESPONSIBILITIES: + Provide Tier 1 service desk support for moderately complex ... Service Desk Analyst Athens, GA- Hybrid (combination of on-site and... service desk , escalate the help desk ticket to the appropriate Tier 2 or… more
- Insight Global (Fort Lauderdale, FL)
- Job Description A healthcare client in the Dallas area is looking for a Tier 1 Service Desk Representative. This person will be responsible for ... additional 30-40 tickets per day. They use Track-It! And Service Central for ticketing systems. This individual will be...degree (Associates or Bachelors) in something IT related, or 1 year of working experience in a technical role… more
- General Dynamics Information Technology (Washington, DC)
- …HELP DESK ** **ANALYST WILL** **MAKE AN IMPACT:** + Providing program support as a Tier 1 .5 Service Desk Technician. + Delivering excellent customer ... **Job Description:** GDIT has an amazing opportunity for a Service Desk Technician / Help Desk...customer via chat, email, and deskside support. + Supporting Tier 1 on-site installation, implementation, maintenance, troubleshooting… more
- GovCIO (Kiln, MS)
- **Overview** GovCIO is currently hiring for a Service Desk Technician tier 1 .0 to provide onsite support for our federal customer. This position will be ... MS and will be an onsite position. **Responsibilities** The Service Desk Tech shall perform Tier 1 services by working directly with the Service … more
- Red River (Chantilly, VA)
- …who is primarily responsible for working on a team at the Service Desk . The Tier 1 Technician is primarily responsible for working on a team at the ... Service Desk . This position will handle technical...Accept customer calls, alerts, and escalations from the Level 1 operations team within specified timeframes. + Follow trouble… more
- GovCIO (Kiln, MS)
- … Desk Technician in Hancock County, Mississippi. **Responsibilities** The Service Desk Tech shall perform Tier 1 services by working directly with ... USD $13.75 /Hr. Submit a referral to this job (https://careers-govcio.icims.com/jobs/4659/jr- service - desk -technician-%28tier- 1 .0%29/job?mode=apply&apply=yes&in\_iframe= 1 &hashed=-1834385473) **Location** _US-MS-Kiln_… more
- Jovian Concepts, Inc. (Annapolis Junction, MD)
- …will be considered for this role. + Primary responsibility is to provide first contact resolution for Tier 1 ( Service Desk ) and Tier 2 (Escalation) ... support via the telephone, email and chat. + Provide a high-level of customer service and support to ensure each customer feels they are getting the attention they… more
- COMSO, Inc (Fort Meade, MD)
- …SHIFT (3PM-11PM, Tuesday - Saturday) + Primary responsibility is to provide first contact resolution for Tier 1 ( Service Desk ) and Tier 2 ... email and chat + Provide a high-level of customer service and support to ensure each customer feels they...organization + Responsible for attending meetings that affect Help Desk Process and procedures + Effectively communicate ticket follow-ups,… more
- General Dynamics Information Technology (Washington, DC)
- …support as a Service Desk Supervisor + Supervise 45 Service Desk Technicians Tier 1 and 1 .5. + Responsible for the daily operation of the ... Job Description Seize your opportunity to make a personal impact as a Service Desk Deputy Program Manager. GDIT is your place to make meaningful contributions to… more
- General Dynamics Information Technology (Washington, DC)
- …support as a Service Desk Supervisor + Supervise 45 Service Desk Technicians Tier 1 and 1 .5. + Responsible for the daily operation of the ... **Job Description:** Seize your opportunity to make a personal impact as a Service Desk Program Manager. GDIT is your place to make meaningful contributions to… more
- ManTech (Glen Burnie, MD)
- …for advancement. Currently, ManTech is seeking a motivated, career and customer-oriented ** Service Desk Specialist, Senior- Tier 1 ** to join our team in ... knowledge base articles. + Providing phone, email, chat, and Service - Desk support for end users that are...call or ticket to the appropriate queue/group for resolution ( Tier 2, Account Administration, Mobile Support, Asset Management, Training… more
- Robert Half Technology (West Des Moines, IA)
- Description We are offering a contract to hire employment opportunity for a Tier 1 Support | Technical Support | Help Desk role based in West Des Moines, ... of 3 years of experience in Tier 1 Support, Technical Support, or Help Desk ...Network Troubleshooting. * Skilled in Remote Support and managing Service Desk Tickets. * Familiarity with handling… more
