- Merck & Co. (Durham, NC)
- …impacting supply within the daily, weekly, and monthly IPT management processes.Actively lead the daily Tier 1 Process and participate in the Tier 2, as ... DescriptionThe individual in this role must provide direction, coaching, and technical expertise to maintenance and instrumentation technicians assigned to start up… more
- TEKsystems (St. Louis, MO)
- Position Title: Tier 1 Technical Support / Must have Active Clearance Location: St. Louis, MO, US Job Summary: Provides advanced technical advice and ... and modify products to meet customer requirements. - Offer expert and second- tier technical support for the installation and repair of complex systems… more
- Robert Half Technology (Hesston, KS)
- …Network Troubleshooting * Basic Troubleshooting * Hardware Troubleshooting * Network Troubleshooting * Tier 1 Support Requirements * Minimum of three years ... will be actively involved in managing, troubleshooting, and providing support for various technical issues. Responsibilities: *...Ability to perform network troubleshooting * Experience in providing Tier 1 support * Knowledge… more
- Robert Half Technology (Clarion, IA)
- …such as Active Directory, Computer Hardware, Deskside Support , Desktop Hardware, Tier 1 Support , Basic Network Troubleshooting, Basic Troubleshooting, ... * Familiarity with Desktop Hardware is crucial. * Must have experience providing Tier 1 Support . * Basic Network Troubleshooting skills are required. *… more
- eVisit (Mesa, AZ)
- As a Technical Support Analyst you will be a trusted advisor to healthcare organizations and their patients, helping them overcome technology obstacles with ... strategy and tactics based on your analysis of outcomes. As a Technical Support Analyst you will ensure that our customers successfully connect to their… more
- RELX INC (Denver, CO)
- …way for everyone to exchange and use the health data they need. About the Role The Tier 1 Technical Support Agent is the first line of support ... the primary contact for assisting customers with basic user support requests via email and live chat. + Communicating...customers using an API product. + Able to troubleshoot technical issues and investigate potential bugs and portal connection… more
- Robert Half Technology (Nashville, TN)
- … is not required. Requirements Qualifications: + Prior experience in a Tier 1 helpdesk or technical support role is beneficial but not mandatory. ... 1 Helpdesk Analyst to join our client's IT support team. As a Tier 1...+ User Support : Provide friendly and efficient technical support to end-users via various channels,… more
- Grifols Shared Services North America, Inc (Research Triangle Park, NC)
- …medicines, solutions and services in more than 110 countries and regions. **Summary:** The ** Tier 1 Technical Support Specialist (TSS) for Medical ... field of IVD** at the Grifols DxCTS (Diagnostic Customer Technical Support ) Team has the primary responsibility...primary responsibility of providing the highest quality service and support ( tier 1 ) to Grifols… more
- Insight Global (Davidson, NC)
- …. Skills and Requirements Minimum of 1 -2 years experience in a tier 1 technical support position providing break/fix and ... to ensure the team is ready to offer second and third level technical support . * Consults with MSC departments, associates, and business partners to ensure… more
- Farfield Systems (Linthicum, MD)
- … Support Services) Customer Support - primarily focuses on requirements gathering, tier 1 support , technical writing, help documentation, and ... where each employee is a valued member. Farfield provides support to multiple agencies across the United States Government...internal testing. Primary Skills: - technical writing - Confluence Secondary Skills: - System Engineering/requirements… more
- BlackBox (Miami, FL)
- …of the Job: Responsible for exceptional front line client support by providing Tier 1 technical support through analyzing and troubleshooting ... the request by solving or escalating the request to Tier 2 technical support staff....+ 1 + years of customer service or technical support experience. Technology Services or Managed… more
- Pulaski County Special School District (Little Rock, AR)
- …shelves.** 7. **Meet the diverse and developmental learning needs of all learners.** 8. **Provide Tier 1 technical support to faculty, staff and ... relationships with students, parents, staff and the community.** 2. **Perform general technical support and troubleshooting for end-users.** 3. **Test and… more
- Emory Healthcare/Emory University (Atlanta, GA)
- …representative in the Emory ServiceNow User Group (ESNUG). + Where applicable, provide select tier 1 technical support . Scheduling: + Maintain SOMITS ... coordination database(ICD) for the department. + May assist with Tier 1 tech support for...reports, and tech shipping logistics. + Serves as backup technical support for SOMITS' Educational Analyst II… more
- Southern Glazer's Wine and Spirits (Fort Worth, TX)
- …operations. This role acts as the initial point of contact and troubleshooter for Tier 1 warehouse technical support , 2nd level contact for Tier 2 ... glass with opportunity, come join our FAMILY. **Overview** Responsible for onsite support responsibilities for warehouse system and equipment to ensure all warehouse… more
- Robert Half Technology (Tampa, FL)
- …of end user issues. Responsibilities: * Oversee the team of IT Help Desk Technicians providing Tier 1 technical support through various channels such as ... Service Desk tickets * Strong communication and problem-solving skills * Ability to provide technical support and train team members * Proven track record of… more
- Percepta (Melbourne, FL)
- …the logging and tracking of all Service Desk requests and for providing tier 1 and 2 technical support . The Technician will follow documented procedures ... **Description** **IT Support Services Technician** At Percepta, we bring first-class...Day, You'll** + Answer phone and ticket requests for technical assistance and perform tier 1… more
- The Erosion Company (Woodstock, GA)
- …with IT policies and procedures. IT Support + Provide Tier 1 / Tier 2 technical support for end-users, addressing hardware, software, and network ... of new employees, setting up their IT infrastructure, and providing day-to-day technical support . In this position, you will collaborate with both internal teams… more
- University of Miami (Coral Gables, FL)
- …month-end and year-end fiscal processes. Department Specific Functions 1 . Provides Tier 2 technical support for various enterprise applications, ... as required by the department. 2. Troubleshoots complex issues and provides advanced technical support for users encountering problems with these applications. *… more
- University of Washington (Seattle, WA)
- …**Product and Services Support ** * Responsible for providing Tier 1 and Tier 2 technical support for ORIS products and services. Including ... Specialists. o Continuous documentation improvement in collaboration with other technical support groups as well as cross-divisional...resolving Tier 2/3 requests and incidents. o 1 year writing documentation for technical and… more
- Belcan (Cincinnati, OH)
- …quality customer service and strong communication skills. This role will provide Tier 1 technical assistance and support for incoming queries and issues ... e-mail, or in person. - Diagnose, research and resolve tier 1 technical hardware and...- Direct unresolved issues to the next level of support personnel. - Identify and escalate situations requiring urgent… more
