- Kaizen Approach, Inc (Linthicum, MD)
- …and GOTS applications + Experience providing Tier 1 or Tier 2 Help Desk support + Experience troubleshooting through technical directories and ... that values your technical ambition? We are seeking a Help Desk Specialist to support our mission-focused customer by...administrative IT support. In this role, you will deliver Tier 1 assistance to end users, troubleshoot… more
- MindPoint Group (Washington, DC)
- Incident Response Analyst Shift 1 ( Tier 2 ) **Department:** SOC **Location:** Washington, DC MindPoint Group is searching for a **Incident Response Analyst** ... to the next level and join us as a Tier 2 SOC Analyst. You will play...of the SOC + Provide guidance and mentorship to Tier 1 SOC Analysts to enhance their… more
- Robert Half Technology (Seattle, WA)
- …client. In this role, you will be responsible for providing Tier 1 and Tier 2 support to end users, managing the ticket queue, troubleshooting technical ... Seattle, Washington Schedule: Monday-Friday (8-5pm) Responsibilities: + Provide Tier 1 and Tier 2 support to end users, resolving technical issues… more
- Jabra (Lowell, MA)
- …the Jabra Support Engineer, Tier 2 will be resolving technical escalations from Tier 1 support, consulting with the Tier 3 support team on tickets, ... **Role:** Responsible for resolving technical escalations from Tier 1 support, consulting with the... 3 when applicable. While the ticket resides in Tier 2 , owns all communication with internal… more
- ManTech (Herndon, VA)
- …system administration for the Jira ticketing system + Execute Tier 1 and 2 Help Desk activities including the following: + Resetting passwords, ... Leading Organization, where our employees come first. At ManTech International, you'll help protect our national security while working on innovative projects that… more
- Chenega Corporation (Arlington, VA)
- Tier 1 Help Desk...must. Qualifications + Associate's degree. Can be substituted with 2 + years of relevant experience. + Three years relevant ... IT Operations Support, Software Development, and Program Management. Job Title: Tier 1 Help Desk Analyst Location:Arlington, VA Clearance Level:Secret… more
- Insight Global (Washington, DC)
- …critical national assets. Responsibilities include: Provide Tier 1 and Tier 2 Help Desk support to user community (phone, email or drive-by) Follow ... duties (create, restore and troubleshoot accounts) Escalate Issues as needed to Tier 3 (Server, Exchange, Network, SharePoint) Teams We are a company committed… more
- MindPoint Group (Washington, DC)
- Incident Response Analyst - Weekday 2nd Shift Lead ( Tier 2 ) **Department:** SOC **Location:** Washington, DC MindPoint Group is searching for a **Incident ... to the next level and join us as a Tier 2 SOC Analyst. You will play...of the SOC + Provide guidance and mentorship to Tier 1 SOC Analysts to enhance their… more
- SKC Communication Products LLC (WI)
- …to complete task at hand. Travel 50-90% *varies by region* QUALIFICATIONS Education College degree preferred Experience Tier 1 - 0- 2 years Tier 2 - ... Work closely with Integration Service Manager & technicians to help remedy any service issues that arise in a...Audio and Control systems knowledge. + Provide direction to Tier 1 technicians, delegate tasks to other… more
- System One (Arlington, VA)
- ALTA IT has a Long-Term Contract position open for a Help Desk Analyst ( Tier 1 ). Arlington, VA (100% ONSITE) US Citizenship or Green Card Required Technology ... Service is looking to hire a Tier - 1 Help Desk Analyst to...Service is looking to hire a Tier - 1 Help Desk Analyst to respond to...from Internal Arlington County employees. + Escalate issues to Tier 2 as needed, as well as… more
- ManTech (Glen Burnie, MD)
- …is seeking a motivated, career and customer-oriented **Lead Service Desk Support Specialist - Tier 1 ** to join our team supporting a large U. S. Government ... Operation. You will be the lead expert for a Tier 1 support team who will serve...call or ticket to the appropriate queue/group for resolution ( Tier 2 , Account Administration, Mobile Support, Asset… more
- ManTech (Stennis Space Center, MS)
- …based in the DC/Maryland/Virginia area, or Chandler, AZ. We are looking for a ** Tier 2 NOSC** **Analyst** with responsibility to provide daily management and ... **Responsibilities include, but are not limited to:** + Provide Tier 2 support by analyzing network traffic...security events and incidents independently, and in support of Tier 1 SOC Analysts + Investigate and… more
- General Dynamics Information Technology (Macdill AFB, FL)
- …core problem. **Qualifications:** + **Required Experience:** 2 -6 years of direct related experience supporting help desk Tier 1 , Tier 2 and/or ... **US Citizenship Required:** Yes **Job Description:** **Description:** GDIT is looking for a Tier 1 Service Desk Technician to provide technical support and… more
- MindPoint Group (Washington, DC)
- Incident Response Analyst ( Tier 2 ) **Department:** SOC **Location:** Washington, DC Here at MindPoint Group, we believe our Incident Response Analyst analysts ... to the next level and join us as a ** Tier 2 Incident Response Analyst** . You...of the SOC + Provide guidance and mentorship to Tier 1 SOC Analysts to enhance their… more
- IT Partners,Inc (Herndon, VA)
- …Description The Computer User Support Specialist will provide Tier 1 and Tier 2 help desk support in support of a portfolio of systems supporting the ... range of benefits, Health, 401K, Life, Disability, Student Loan Help , Bonuses etc. Smart? Motivated? Ready to roll? You'll...and expand on what you can do as we help clients become high-performance organizations. There's no better place… more
- KeenLogic (Washington, DC)
- KeenLogic is seeking an experienced Tier III Help Desk Analyst to join...ie iOS, Android + 3+ years' experience in a Tier 2 support role + 2 + ... Windows, Mac, iOS, and Android operating systems. As a Tier III Help Desk Analyst, you will...captured + Troubleshoot incidents that cannot be resolved by Tier 2 + Provide knowledge articles and… more
- Fusus (Peachtree Corners, GA)
- …schools, venues, places of worship, and communities as a whole. Role: Network Support Engineer Tier 2 What You'll Do: Become an expert on the Fusus solution that ... Customer support issues and follow Fūsus escalation policy Assist Tier 1 analysts with knowledge transfer as...experts that are hyper-focused on developing new technologies that help first-responders like police, fire and EMS personnel gain… more
- ManTech (Glen Burnie, MD)
- …Currently, ManTech is seeking a motivated, career and customer-oriented **Service Desk Specialist Journeyman- Tier 1 ** to join our team in Glen Burnie, MD. This ... call or ticket to the appropriate queue/group for resolution ( Tier 2 , Account Administration, Mobile Support, Asset...help desk experience + A minimum of two ( 2 ) years of related experience in computer hardware, software,… more
- Robert Half Technology (Nashville, TN)
- Description Robert Half is seeking a Contract Tier 1 Helpdesk Analyst to join our client's IT support team. As a Tier 1 Helpdesk Analyst, you will be the ... self-reliant. + Escalation: Escalate complex or unresolved issues to Tier 2 or Tier 3...not required. Requirements Qualifications: + Prior experience in a Tier 1 helpdesk or technical support role… more
- ManTech (Glen Burnie, MD)
- …Currently, ManTech is seeking a motivated, career and customer-oriented **Service Desk Specialist, Senior- Tier 1 ** to join our team in Glen Burnie, MD. This ... or escalating the call or ticket to the appropriate queue/group for resolution ( Tier 2 , Account Administration, Mobile Support, Asset Management, Training Team,… more