- TekSynap (Arlington, VA)
- …in related field + Clearance: Must possess a Top Secret/SCI clearance **Overview** We are seeking a Tier 2 Helpdesk Lead CAB Manager for Tech Control to ... the highest levels of management. + Must have knowledge in operating and maintaining Tier 2 Tech Control Helpdesk functions and DISAC 310-175-9. + Must have… more
- Competitive Range Solutions, LLC (Arlington, VA)
- …environment. Competitive Range Solutions requires the expertise of a talented and experienced Tier II Helpdesk Lead /Central Area Business (CAB) Manager for ... effective integration with a government multi-contractor team. The skilled Tier II Helpdesk Lead /Central Area...management. + Must have knowledge in operating and maintaining Tier 2 Tech Control Helpdesk … more
- Candela Corporation (Marlborough, MA)
- …setting remote access, and monitoring system health. . Serve as anescalation point ( tier 2 and 3) for the helpdesk team to solve end-user requests. . Take ... **Senior Helpdesk Specialist** Requisition Number **2728** Location **US -...is seeking a Senior Help Desk Specialist to provide Tier 1- Tier 3 advanced technical support… more
- Chenega Corporation (Stafford, VA)
- …in their business. The ** Helpdesk Specialist, Mid** is the customer-facing Tier 2 Help Desk representative. This vital position is responsible for ... **Req ID:** 34466 **Summary** ** Helpdesk Specialist, Mid** **Stafford, VA** Are you ready...week, including some new/open incidents, classification of incidents by tier and assigned group, and number of resolved instances.… more
- Trane Technologies (Noblesville, IN)
- …and adoption/surrogacy assistance. + **401K** **match** up to 6%, plus an additional 2 % core contribution = up to **8%** company contribution. + **Paid time off,** ... onsite 3-4 days each week. **Job Summary：** The Life Science Solutions IT HelpDesk Support will provide desktop, systems, network and application support for Life… more
- Distributed Solutions Inc. (Reston, VA)
- …with polygraph + 2 + years prior of documented work experience as Helpdesk Lead . + Understanding of Ticketing systems. + Experience with logic structures. ... and clients understand issues, opportunities, and proposed solutions. The Helpdesk Lead is responsible for providing professional...Experience working with multi-tiered ticket handling/resolution systems. + Provide tier 2 and tier 3… more
- Public Consulting Group (Astor, FL)
- …use of the system for end users and administrators as needed . Provide Tier 2 or 3 support via Zendesk ( helpdesk ) for EDPlan Innovations . Ability to manage ... agencies to improve lives. Founded in 1986, PCG employs approximately 2 ,000 professionals throughout the US-all committed to delivering solutions that change… more
- Competitive Range Solutions, LLC (Arlington, VA)
- …with the highest level of management. + Must have knowledge of operating and maintaining Tier 2 Tech Control Helpdesk . + Ability to provide technical ... of a talented and experienced Primary Technical Control Facility Lead to assist in directing and managing the program's...and ensure compliance with security standards. + Oversee 24x7x365 Tier I and II maintenance support on all TCF… more
- TekSynap (Arlington, VA)
- …with the highest levels of management. + Must have knowledge in operating and maintaining Tier 2 Tech Control Helpdesk functions and DISAC 310-175-9. + ... a Top Secret/SCI clearance **Overview** We are seeking a Primary Technical Control Facility Lead to join our team supporting DISA JSP ETM in Arlington, VA. TekSynap… more
- Leidos (Washington, DC)
- …be worked out of our customer's facilities in Washington, DC.** The Manager will lead an ITIL-aligned hybrid service desk team consisting of onsite and remote ... Tier 1 Help Desk Agents to manage performance to...contractual Performance Work Statement and requirement documents + Provide helpdesk services and be the single point of contact… more
- TEKsystems (Chandler, AZ)
- …clients and team members. S/he must also be able to provide top tier /white-glove service for C-Level executives and VIPs. Responsibilities: 1. Assist in planning, ... schedule for the enterprise, working with Project Manager and EUS leadership. 2 . Coordinate, diagnose and troubleshoot incoming issues related to Win 11 migration.… more
- Public Consulting Group (Columbus, OH)
- …use of the system for end users and administrators as needed + Provide Tier 2 or 3 support via Zendesk ( helpdesk ) for EDPlan Innovations + Ability to manage ... agencies to improve lives. Founded in 1986, PCG employs approximately 2 ,000 professionals throughout the US-all committed to delivering solutions that change… more
- Chenega Corporation (Albuquerque, NM)
- …practices for Data Centers. + Perform Help Desk activities such as answering helpdesk phones/email/fax after-hours from the regular scheduled helpdesk support. + ... + Associate's degree or combination of education and experience. + 2 + years of related technical experience in supporting Information Technology environment… more
- General Dynamics Information Technology (Washington, DC)
- …of related experience **US Citizenship Required:** Yes **Job Description:** This position has 2 set weekly schedule options:** **Option 1: Midnight to 8am - Saturday ... - Wednesday** OR **Option 2 : Midnight to 8am - Thursday - Monday** **By...**MAKE AN IMPACT:** + Providing program support as a Tier 1.5 Service Desk Technician. + Delivering excellent customer… more
- Northrop Grumman (Northridge, CA)
- …+ General Linux troubleshooting experience. + End user support experience. + Experience supporting tier 2 and 3 helpdesk tickets. + Experience supporting and ... include but not be limited to the following: + Perform as primary lead Linux Systems Administrator for a large, classified government contract(s). + Maintain… more
- Northrop Grumman (Linthicum, MD)
- …+ General Linux troubleshooting experience. + End user support experience. + Experience supporting tier 2 and 3 helpdesk tickets. + Experience supporting and ... for this Pipeline requisition are: + Perform as primary lead Linux Systems Administrator for a large, classified government...join us! **Salary Range:** $93,000 - $158,470 **Salary Range 2 :** $115,400 - $196,430 The above salary range represents… more
- TEKsystems (Flint, MI)
- …that do not have access to the website. This call center serves as the tier 1 helpdesk for the new MIBridges Portal. They answer questions about navigating ... department and documents the call in the appropriate systems. 2 . Educates beneficiaries on managed care or other DCH...of concern and/or problems to the attention of the Lead Client Service Representative, Supervisor, or Call Center Manager.… more
- Link Solutions Inc (Frederick, MD)
- …use of computer hardware and software and related peripherals. They will work as part of Tier 1 and 2 service teams to ensure a timely response to service ... the implementation of future and existing information systems. + Serve as senior lead providing oversight to junior staff. + Responds to user inquiries and requests… more
- Bright Horizons (Newton, MA)
- …__ _Support Activities_ + Respond to and resolve or escalate items received in the Tier 2 ticket queue or via incoming support calls, chat sessions and emails. ... proactively to support application issues, changes and modifications. + Organize and lead projects from inception to execution including creating and managing to… more
- General Dynamics Information Technology (Germantown, MD)
- …HELP DESK ANALYST WILL MAKE AN IMPACT: * Providing program support as a Tier 2 Service Desk Technician. Delivering excellent customer service and quick ... NEED TO SUCCEED: * Required Experience: 3-6 years of helpdesk experience, Required Technical Skills: CompTIA Security+ (DoD 8570...every day. We create opportunities for our people to lead and learn simultaneously. From securing our nation's most… more