- TEKsystems (Providence, RI)
- …hardware and/or software issues * Provide quick resolution and excellent customer service * Redirect unresolved issues to the next level of support personnel ... * Provide needed information on IT products or services * Keep record of problems...to improve * Maintain technical documentation, knowledge module and service catalog on installation of software, configuration of hardware… more
- Cognosante (Vancouver, WA)
- …where needed) and on site. + 3+ years IT experience in an IT Service Desk, Tier 2 Enterprise Environment. Experience with technical writing and IT ... provider in the country. We provide a variety of services, including remote Service Desk support and in-person help. Spread across the Portland/Vancouver metro area,… more
- Jabra (Lowell, MA)
- …tickets to Tier 3 when applicable. While the ticket resides in Tier 2 , owns all communication with internal and external stakeholders. **Key ... technical expertise in audio and video technology and associated IT infrastructure + Maintain awareness and knowledge of industry-leading...Rooms + Drive and own the tickets escalated to Tier 2 , acting as ticket owner and… more
- ManTech (Washington, DC)
- …checks of assigned tickets. **Responsibilities include but are not limited to:** + Manage the Tier 2 Service Desk Team across all shifts assigned to the ... from 7:00AM to 6:00PM, which include troubleshooting and resolving IT issues related to hardware and software, performing ticket...team. + Oversee all aspects of the Tier 2 service desk requirements.… more
- GovCIO (Chantilly, VA)
- …commensurate experience) + Proven experience in IT support roles, with a focus on Tier 1 and Tier 2 support + Demonstrated experience using ticketing ... **Overview** GovCIO is currently hiring for an IT Operations Staff Help Desk Tier ...onsite position. **Responsibilities** Operations Staff is a position where IT support and technology meet customer service … more
- Leidos (Norfolk, VA)
- …in Computer Science, Engineering, Business, or related IT or equivalent work experience 2 years of experience on NMCI Service Desk + Candidates with fewer ... work in our Norfolk, VA office. This team provides Tier I and II technical software, hardware and network...the organization's products and services. Primary Responsibilities: As a Service Desk RDM Technician, you will: + Use automated… more
- Insight Global (Washington, DC)
- …We are currently seeking a motivated, career and customer service -oriented Executive/VIP Technical Support Technician The Executive/VIP Support Technician will ... with network services, software systems engineering and asset management to restore service and/or identify core problems. * Interacts daily with executive level… more
- ManTech (Washington, DC)
- …offer opportunities for advancement. Currently, ManTech is seeking a motivated, career and customer-oriented ** Service Desk Specialist - Tier 2 ** to join our ... users. If unable to diagnose problem, will work with service desk management or Tier 3 to...3 to diagnose and resolve problem. + Responds to Tier 2 trouble tickets. + Ensures problem… more
- Leidos (Baltimore, MD)
- …timely and accurate fashion. **Primary Responsibilities** Under the direction of the Customer Support ( Tier 2 ) Lead, you will be responsible, to include, but not ... program is focused on the delivery of end-user centric IT technology solution to our Centers of Medicare and...users in the future. + Continuously provide feedback on Tier 1/ Tier 2 knowledge… more
- MindPoint Group (Washington, DC)
- Incident Response Analyst ( Tier 2 ) **Department:** SOC **Location:** Washington, DC Here at MindPoint Group, we believe our Incident Response Analyst analysts ... to the next level and join us as a ** Tier 2 Incident Response Analyst** . You...education, experience + eCPPT, OSCP, GCFW, GCIH, other relevant IT security certifications, or advanced vendor certifications such as… more
- CACI International (Fort Belvoir, VA)
- Tier 2 Deskside Support Technician Job...),** you will act as a model of customer service excellence to all organizational staff members in supporting ... the Joint Service Provider (JSP) user community. You will be working...to Do:** The Deskside Support Technician is predicated on Tier 2 diagnostic experience and judgment, as… more
- MindPoint Group (Sterling, VA)
- SOC Analyst ( Tier 2 ) - Clearance Required **Department:** SOC **Location:** Sterling, VA MindPoint Group is searching for several ** Tier 2 SOC Analysts** ... of the SOC + Provide guidance and mentorship to Tier 1 SOC Analysts to enhance their skills and...**Required:** + 5-years of documented experience and/or education in IT or Cybersecurity + Applicable DOD 8570 Certification +… more
- Centre Technologies (Houston, TX)
- …for compute, storage, backup, automation and virtualization issues. Education/Experience/Certifications + 2 + years experience in IT related study or field. ... and looking to grow our team with a new Tier 1, Help Desk Support Technician! Our Company Culture:...clients through the process of selecting, deploying, and managing IT solutions tailored to their specific business needs. Centre… more
- Red River (Chantilly, VA)
- …leaders in the field, we excel in assisting organizations in overcoming intricate IT obstacles, regardless of their location. It is undoubtedly a dynamic setting ... member, you'll not only leverage your expertise as a top- tier NOC Engineer II but also spearhead the daily...to goals and performance objectives. + Enhance and achieve Service Level Agreements (SLAs). + Develop internal talent and… more
- PingWind INC (Cuba, NM)
- Tier 2 - Help Desk Guantanamo Bay Cuba, NM (http://maps.google.com/maps?q=Guantanamo+Bay+Cuba+NM) Job Type Full-time Description Location:Guantanamo Bay Cuba ... 2 -5 Years PingWind is looking for a Tier 2 - Help Desk Technician who...Base Guantanamo Bay, Cuba. Successful candidate will provide call center/ service desk services to both remote and walk-in customers… more
- ManTech (Baltimore, MD)
- …or escalating the call or ticket to the appropriate queue/group for resolution ( Tier 2 , Account Administration, Mobile Support, Asset Management, Training Team, ... Currently, ManTech is seeking a motivated, career and customer-oriented ** Service Desk Manager - Tier 1** to...use, and troubleshooting of computer systems. + Minimum of 2 years of supervisory experience. + Demonstrated experience leading… more
- US Signal Company LLC (Eden Prairie, MN)
- …US Signal Cloud, Disaster Recovery, and Data Protection services. The primary function of the Tier 2 Specialist is to provide a world-class level of customer ... fiber network. US Signal also helps customers optimize their IT resources through the provision of managed services and...service with an efficient and timely resolution of cases.… more
- ManTech (Washington, DC)
- …and knowledge base articles / content to Tier 1 and Tier 2 teams + Meet or exceed customer Service Level Agreements (SLA). **Minimum Qualifications:** + ... ManTech is seeking a motivated, career and customer-oriented **Lead Service Desk Specialist - Tier 3** to...from 7:00AM to 6:00PM, which include troubleshooting and resolving IT issues related to hardware and software, performing ticket… more
- GovCIO (Columbus, OH)
- **Overview** GovCIO is currently hiring for a remote System Administrator - Tier 2 Support with an active Secret clearance in support of our DEA Bluestone ... /Yr. Submit a referral to this job (https://careers-govcio.icims.com/jobs/4594/systems-administrator tier - 2 -support/job?mode=apply&apply=yes&in\_iframe=1&hashed=-1834385473) **Location** _US-Remote_ **ID** _2024-4594_ **Category**… more
- ManTech (Glen Burnie, MD)
- …or escalating the call or ticket to the appropriate queue/group for resolution ( Tier 2 , Account Administration, Mobile Support, Asset Management, Training Team, ... Currently, ManTech is seeking a motivated, career and customer-oriented **Lead Service Desk Support Specialist - Tier 1** to join our team supporting a large U.… more