- ManTech (Washington, DC)
- …opportunities for advancement. Currently, ManTech is seeking a motivated, career and customer-oriented **Senior** ** Tier 2 Service Desk Analyst** to join ... users. If unable to diagnose problem, will work with service desk management or Tier ...3 to diagnose and resolve problem. + Responds to Tier 2 trouble tickets. + Ensures problem… more
- ManTech (Washington, DC)
- …checks of assigned tickets. **Responsibilities include but are not limited to:** + Manage the Tier 2 Service Desk Team across all shifts assigned to the ... team. + Oversee all aspects of the Tier 2 service desk requirements. + Always ready to spin the team needed to provide after-hours support may be… more
- Insight Global (Boston, MA)
- …1st level support, and then each field office has their own Desktop techs as well as a Tier 2 Service Desk team to escalate as needed. The firm is in the ... Technical Degree OR equivalent experience as a Service Desk Analyst or Technical Support (1- 2 + years) - Proven expertise with positive customer service … more
- Koniag Government Services (Pocatello, ID)
- …with Service Desk operations to Perform Tier 1 and Tier 2 Service Desk Functions Technicians. Our ideal candidate is logical and proactive, ... a Koniag Government Services company **,** is seeking a Service Desk Functional Analyst with a Top-Secret...not necessary. **Essential Duties and Responsibilities** : + Provide Tier 1 and2 level knowledge about financial based Travel… more
- Robert Half Technology (Culver City, CA)
- …*Email brendan.steele@rht(.com) for consideration* Robert Half (Technology Solutions) is searching for a Tier 2 Service Desk Technician with a ... OS/Server, Active Directory, Outlook, Office 365. If this sounds like your background, then this Tier 2 Service Desk Technician role is for you. For this… more
- Insight Global (Dover, DE)
- …and customer service experience . Basic LAN/ WAN and VPN troubleshooting experience Elevated, tier 2 service desk experience - A+, Network+, or ... government client is looking to add 1 experienced help desk analysts to their team. These individuals should be...hardware if/when necessary. These individuals should have excellent customer service and communication skills, and be willing to go… more
- Leidos (Norfolk, VA)
- …or related IT or equivalent work experience 2 years of experience on NMCI Service Desk + Candidates with fewer than 4 attendance occurrences in a rolling ... work in our Norfolk, VA office. This team provides Tier I and II technical software, hardware and network...the organization's products and services. Primary Responsibilities: As a Service Desk RDM Technician, you will: +… more
- Cognosante (Vancouver, WA)
- …provided where needed) and on site. + 3+ years IT experience in an IT Service Desk , Tier 2 Enterprise Environment. Experience with technical writing and ... in the country. We provide a variety of services, including remote Service Desk support and in-person help. Spread across the Portland/Vancouver metro area, and… more
- TEKsystems (Tempe, AZ)
- …A major client in Phoenix is looking at add a Service Desk Analyst ( Tier 2 ) as an important member of the IT Support/Infrastructure team. This ... the phone!** What You'll Be Doing: + Intermediate-level & Tier 2 Help desk +...Needs at least 3+ of hands-on experience in Help Desk / Service Desk /Customer Support. + Experience… more
- Terracon (Olathe, KS)
- …be resolved in 20 minutes to either a more senior IT Service Desk level or tier 2 support. + Create, modify and/or delete user accounts per Terracon ... + Respond proactively to telephone calls, emails, and chat sent to the IT Service Desk system as the first level of assistance. + Open and/or close work orders… more
- ManTech (Baltimore, MD)
- …offer opportunities for advancement. Currently, ManTech is seeking a motivated, career and customer-oriented ** Service Desk Manager - Tier 1** to join our ... to operate a 24 x 7 Service Desk Operation. You will lead a Tier ...call or ticket to the appropriate queue/group for resolution ( Tier 2 , Account Administration, Mobile Support, Asset… more
- ManTech (Glen Burnie, MD)
- …for advancement. Currently, ManTech is seeking a motivated, career and customer-oriented **Lead Service Desk Support Specialist - Tier 1** to join ... not limited to:** + Overseeing the performance of the Tier 1 service desk operations...call or ticket to the appropriate queue/group for resolution ( Tier 2 , Account Administration, Mobile Support, Asset… more
- PingWind INC (Cuba, NM)
- Tier 2 - Help Desk ...Base Guantanamo Bay, Cuba. Successful candidate will provide call center/ service desk services to both remote and walk-in ... 2 -5 Years PingWind is looking for a Tier 2 - Help Desk ...and continuous improvement. PingWind is a VA CVE certified Service -Disabled Veteran-Owned Small Business (SDVOSB) and SBA HUBZone Certified… more
- ManTech (Washington, DC)
- …opportunities for advancement. Currently, ManTech is seeking a motivated, career and customer-oriented **Lead Service Desk Specialist - Tier 3** to join our ... not limited to:** + Oversee the performance of the Tier 3 service desk operations....to Tier 1 and Tier 2 teams + Meet or exceed customer Service… more
- Red River (Chantilly, VA)
- …NOC. As a pivotal member, you'll not only leverage your expertise as a top- tier NOC Engineer II but also spearhead the daily operations of our Network Operations ... of tasks, and actively participating in the resolution of Tier II and advanced issues. Beyond managing the NOC...lead a team consisting of NOC engineers & Help Desk Technicians. + Be available and approachable for direct… more
- ManTech (Herndon, VA)
- …opportunities for advancement. Currently, ManTech is seeking a motivated, career and customer-oriented ** Tier 3 Service Desk Journeyman Engineer** to join ... the **Herndon, VA** . This position supports a 24/7/365 service center. You will have the option of three...technical guidance and knowledge base articles / content to Tier 1 and Tier 2 … more
- ManTech (Glen Burnie, MD)
- …opportunities for advancement. Currently, ManTech is seeking a motivated, career and customer-oriented ** Service Desk Specialist Journeyman- Tier 1** to join ... of tickets assigned. + Providing phone, email, chat, and Service - Desk support for end users that are...call or ticket to the appropriate queue/group for resolution ( Tier 2 , Account Administration, Mobile Support, Asset… more
- General Dynamics Information Technology (Quantico, VA)
- …Citizenship Required:** Yes **Job Description:** Transform technology into opportunity as a **Help Desk Analyst Tier I** with GDIT. A career in enterprise IT ... is currently pending funding. Our work depends on **Help Desk Analyst Tier I** joining our IT...ITD organization in Quantico, VA. The **Naval Criminal Investigative Service (NCIS)** is an organization of approximately 2… more
- C4 Planning Solutions, LLC (Camp Pendleton North, CA)
- …for being the first contact for initial point of entry for support requests within the 24/7 Tier 1 service desk at the Support Center. Tier 1 Analysts ... issues are being actively addressed. + Elevate requests to Tier 2 , System Integrators, and Tier...preferred Preferred Skills: + Experience in working in a service desk dealing with incidents and requests,… more
- KeenLogic (Washington, DC)
- KeenLogic is seeking an experienced Tier III Help Desk Analyst to join...ie iOS, Android + 3+ years' experience in a Tier 2 support role + 2 + ... Windows, Mac, iOS, and Android operating systems. As a Tier III Help Desk Analyst, you will...captured + Troubleshoot incidents that cannot be resolved by Tier 2 + Provide knowledge articles and… more