- GovCIO (Washington, DC)
- …Submit a referral to this job (https://careers-govcio.icims.com/jobs/5202/ tier - 2 - service - desk ... a clear and user-friendly manner. Provide mentorship and training to Tier 1 service desk resources. **Qualifications** Required: 3-5 years' experience.… more
- Insight Global (Boston, MA)
- …1st level support, and then each field office has their own Desktop techs as well as a Tier 2 Service Desk team to escalate as needed. The firm is in the ... Technical Degree OR equivalent experience as a Service Desk Analyst or Technical Support (1- 2 + years) - Proven expertise with positive customer service … more
- Koniag Government Services (Pocatello, ID)
- …with Service Desk operations to Perform Tier 1 and Tier 2 Service Desk Functions Technicians. Our ideal candidate is logical and proactive, ... a Koniag Government Services company **,** is seeking a Service Desk Functional Analyst with a Top-Secret...not necessary. **Essential Duties and Responsibilities** : + Provide Tier 1 and2 level knowledge about financial based Travel… more
- TEKsystems (Hamilton, OH)
- Description The Tier 1 to Tier 2 Service Desk Analyst will provide technical support to users and systems within a manufacturing environment. The ... for candidates with O365 administrative experience. Key Responsibilities: Provide Tier 1 and Tier 2 ...of ticket requests, ensuring timely resolution and excellent customer service . Support and manage Active Directory, Windows OS desktop,… more
- General Dynamics Information Technology (Germantown, MD)
- … / HELP DESK ANALYST WILL MAKE AN IMPACT: * Providing program support as a Tier 2 Service Desk Technician. Delivering excellent customer service ... Clearance Level: Active Top Secret\DOE Q * Location: On Customer Site, This service desk is 24/7/365, shift work may be required le)** The likely hourly rate… more
- Compass Minerals America Inc. (Overland Park, KS)
- …to add or modify the duties and responsibilities at any time.)_ + Provide Tier 2 level service desk technical support for complex and advanced issues for ... information about the company and its products. **Summary** The Service Desk Admin II will have a...years relevant experience may substitute for degree requirement) + 2 -4 years of IT service experience required… more
- Leidos (Norfolk, VA)
- …or related IT or equivalent work experience 2 years of experience on NMCI Service Desk + Candidates with fewer than 4 attendance occurrences in a rolling ... is dependent on exact position hired against. The SMIT Service Desk RDM Team has an opening...work in our Norfolk, VA office. This team provides Tier I and II technical software, hardware and network… more
- ManTech (Washington, DC)
- …Currently, ManTech is seeking a motivated, career and customer-oriented **Senior** ** Service Desk Support Specialist - Tier 2 ** to join our team ... users. If unable to diagnose problem, will work with service desk management or Tier ...3 to diagnose and resolve problem. + Responds to Tier 2 trouble tickets. + Ensures problem… more
- SAIC (VA)
- **Description** SAIC is seeking highly skilled Service Desk /NOC Tier 2 & 3 professionals, who will serve a crucial role within our Network Operations ... records, escalating complex issues to product line specialists or higher- tier support as needed. + Network & System Operations:...2 ) or more years within a NOC or Service Desk setting. + For those without… more
- Argonne National Laboratory (Lemont, IL)
- …and mentoring a team of 3-5 Tier 1 and Tier 2 support professionals in the IT Service Desk , which serves as the first point of contact for IT support ... The IT Service Desk Manager is a technical...The IT Service Desk Manager is a technical lead role reporting...systems. The manager will lead efforts to mature the Service Desk 's operations, applying ITIL frameworks to… more
- GovCIO (Lackland AFB, TX)
- **Overview** GovCIO is currently hiring for Tier 2 Help Desk Support Services Specialist onsite at Lackland Air Force Base in San Antonio, Texas. The Air ... capabilities is prioritized by AFSFC leaders **Responsibilities** + Provide Tier 2 , 1.5 and 1 support to...troubleshooting support from incoming calls, emails, and virtual Enterprise Service Desk tickets (vESD), or similar IT… more
- ManTech (Glen Burnie, MD)
- …for advancement. Currently, ManTech is seeking a motivated, career and customer-oriented **Lead Service Desk Support Specialist - Tier 1** to join ... not limited to:** + Overseeing the performance of the Tier 1 service desk operations...call or ticket to the appropriate queue/group for resolution ( Tier 2 , Account Administration, Mobile Support, Asset… more
- PingWind INC (Cuba, NM)
- Tier 2 - Help Desk ...Base Guantanamo Bay, Cuba. Successful candidate will provide call center/ service desk services to both remote and walk-in ... 2 -5 Years PingWind is looking for a Tier 2 - Help Desk ...and continuous improvement. PingWind is a VA CVE certified Service -Disabled Veteran-Owned Small Business (SDVOSB) and SBA HUBZone Certified… more
- General Dynamics Information Technology (Bethesda, MD)
- …enquiries to identify recurring user problems, recommend solutions, and to identify areas where help desk service can be improved. + Ensure that help desk ... MAKE AN IMPACT:** + Plan, prioritize, and schedule help desk activities to ensure continuity of service ....related field. + Five (5) plus years of relevant Tier 2 support management experience in the… more
- Leidos (Odenton, MD)
- …users via phone, email, Teams messages, and in person + Able to adapt to service desk capability, handling calls and contacts for incident resolution and request ... their issues are being actively addressed. + Escalate to Tier 2 and Tier 3...and potential Problem Records and highlight these to the Service Desk Manager in order to ensure… more
- Red River (Chantilly, VA)
- …NOC. As a pivotal member, you'll not only leverage your expertise as a top- tier NOC Engineer II but also spearhead the daily operations of our Network Operations ... of tasks, and actively participating in the resolution of Tier II and advanced issues. Beyond managing the NOC...lead a team consisting of NOC engineers & Help Desk Technicians. + Be available and approachable for direct… more
- Leidos (Norfolk, VA)
- **Description** **Job Description** **Primary Responsibilities:** As a Service Desk Tier 1 Technical Lead, you will: + Provide agent mentoring, provide, and ... AWS chat. + Ensure sufficient high performing support for Tier I agents through monitoring Teams and AWS chat....experience 2 years of experience on NMCI Service Desk + Candidates with fewer than… more
- ManTech (Herndon, VA)
- …opportunities for advancement. Currently, ManTech is seeking a motivated, career and customer-oriented ** Tier 3 Service Desk Journeyman Engineer** to join ... the **Herndon, VA** . This position supports a 24/7/365 service center. You will have the option of three...technical guidance and knowledge base articles / content to Tier 1 and Tier 2 … more
- ManTech (Glen Burnie, MD)
- …opportunities for advancement. Currently, ManTech is seeking a motivated, career and customer-oriented ** Service Desk Specialist Journeyman- Tier 1** to join ... of tickets assigned. + Providing phone, email, chat, and Service - Desk support for end users that are...call or ticket to the appropriate queue/group for resolution ( Tier 2 , Account Administration, Mobile Support, Asset… more
- ManTech (Glen Burnie, MD)
- …opportunities for advancement. Currently, ManTech is seeking a motivated, career and customer-oriented ** Service Desk Specialist, Senior- Tier 1** to join ... knowledge base articles. + Providing phone, email, chat, and Service - Desk support for end users that are...call or ticket to the appropriate queue/group for resolution ( Tier 2 , Account Administration, Mobile Support, Asset… more