- Percepta (Melbourne, FL)
- …tracking of all Service Desk requests and for providing tier 1 and 2 technical support . The Technician will follow documented procedures for escalating ... IT Support Services TechnicianAt Percepta, we bring first-class service...ticket requests for technical assistance and perform tier 1 and 2 troubleshooting and analysis.Incident… more
- BioAgilytix (Durham, NC)
- The Lab System Support Specialist provides remote and on-site support...face, on the telephone and in writingAbility to handle Tier 2 and Tier 3 ... requests tracking work activities in the IT ticketing system, engaging other support resources when needed, and communicating status to the requestor.Follow standard… more
- BioAgilytix (San Diego, CA)
- …in a professional manner, face to face, on the telephone and in writing Ability to handle Tier 2 and Tier 3 incidents Ability to plan and prioritize work ... you enable life-changing, life-saving therapeutics to the patients who need them.The IT Support Specialist II provides remote and deskside support services to… more
- Merck & Co. (Durham, NC)
- …management processes.Actively lead the daily Tier 1 Process and participate in the Tier 2 , as requiredCoach the team to ensure work orders and inventory ... DescriptionThe individual in this role must provide direction, coaching, and technical expertise to maintenance and instrumentation technicians assigned to start up… more
- Merck & Co. (Durham, NC)
- … field AND at least four (4) years in a manufacturing, technical , support , or Military role.-Bachelor's degree and two ( 2 ) years of experience in a ... Review and approve compliance documents, as per procedures or need.Supply/ Support Tier - Exercise judgment and decision...AND at least Six (6) years in a manufacturing, technical , support , or Military role. ORBachelor's degree… more
- SNI Technology (Brighton, CO)
- …Issues not resolved by Tier 1 support are automatically sent to Tier 2 , which offers more in-depth technical support . Tier 2 are ... of the Technical Help Desk Associate II ( Tier 2 ) primary responsibility is to provide...as possible, and then escalating to the appropriate next tier desktop support personnel for onsite … more
- Aequor (Tampa, FL)
- …quality standards. Perform troubleshooting to resolve or escalate to the appropriate Tier 2 teams. Research and resolve more complex Field/Scientific application ... able to speak and write in Spanish. Minimum of 2 years IT Help Desk experience. Experience with call... support . Prior related work experience in a technical support environment, and/or Service Desk environment… more
- Careerbuilder-US (Indianapolis, IN)
- …Sharing : Provide training and knowledge transfer to Tier 1 and Tier 2 support teams to enhance their technical skills and capabilities. Project ... position that does not offer sponsorship or C2C. Advanced Technical Support : Provide expert-level technical...support to resolve complex IT issues escalated from Tier 1 and Tier 2 … more
- SNI Technology (Colorado Springs, CO)
- …Minimum of 2 years IT experience Service Desk and remote support experience 1 year experience working with: Microsoft & Apple operating systems Microsoft ... Title: Tier I Technician Location: Colorado Springs, CO (onsite)...and repairing customer approved hardware and software; provide first-level technical and troubleshooting assistance to customer incidents and requests,… more
- Dexian - DISYS (Denver, CO)
- …Responsibilities:Provides Tier 1 and occasional Tier 2 support to end-users in solving technical problems and fulfilling service requests utilizing ... 1 (first line support ) and occasional Tier 2 support for the...on various City technology systems.Participate on IT projects as technical lead or technical resource for assigned… more
- SNI Technology (Brighton, CO)
- …resolved by Tier 1 support are automatically sent to Tier 2 , which offers more in-depth technical supportTier 2 are technicians who can assist ... of the Technical Help Desk Associate II ( Tier 2 ) primary responsibility is to provide...as possible, and then escalating to the appropriate next tier desktop support personnel for onsite supportThis… more
- SNI Technology (Commerce City, CO)
- …necessary to reduce downtime on end-user productivity.ESSENTIAL DUTIES:First and frontline direct technical support for end users.Personally follow up with users ... in Brighton, CO is immediately seeking to hire two ( 2 ) talented Technical Help Desk Associate II/III's...and directly bring to resolution or escalate to next tier administrator support when necessary.Thoroughly document problems… more
- Russell Tobin & Associates (Raleigh, NC)
- …development, maintenance, and upgrade to applications, systems, and modules* Provide technical support , troubleshooting, and guidance to HRIS users* Manage ... maintenance.Job duties include, but are not limited to:* Provide Tier 1 and above support for end...Back Office and Onboarding processing* In lieu of degree 2 - 4 years of experience in a Human… more
- Expedite Technology Solutions, LLC (Richardson, TX)
- …and maintain familiarity (systems, classes, code) with all EA databases and middle- tier applications to contribute ad-hoc programming support and bug fixes. ... issues in the production environment. 5. Serves as a technical point of contact on client engagements of low...Perform other duties as assigned. Years of Experience needed: 2 years+ Years of Experience Level of Education: Bachelor's… more
- Rose International (Pasadena, CA)
- …issues according to defined prioritization/severity scheme Provides 2nd and 3rd tier application support for assigned application(s) Monitors production batch ... skills that includes business analysis and data analysis in support of marketing data solutions. This a key role...Parking on-site available Dress Code: Business Casual Interview Process: 2 rounds panel interview. 1st round more technical… more
- Midway Products Group (Monroe, MI)
- …parts/assembly prints that have been released to Midway for: 1) manufacturing feasibility, 2 ) process for cost savings, and 3) timing. Review and compare released ... checking fixtures and product to the assigned Midway plant(s). Provides launch support to Midway's stamping/assembly plants as required. Provides launch support … more
- Butler Aerospace and Defense (East Syracuse, NY)
- …also get dealers looking for their distributor so they can obtain parts or technical support .What we help them with: * Dealer referrals-getting a customer ... * Customer complaints are triaged by Tier 1 and transferred to the Tier 2 representatives * Agents are also responsible for triage of remote access or wifi… more
- Sunbelt Rentals, Inc. (Fort Mill, SC)
- …such as Workday Studio, Cloud Connect, EIB, Prism, BIRT layout, and other tools.* Provide tier 2 and 3 support for Workday inbound and outbound integration ... opportunities!Job Description SummaryPosition Responsibilities:* Design, develop, implement, and maintain technical solutions to support and meet business goals… more
- Dexian - DISYS (Raleigh, NC)
- …members and knowledgeable of all team technologies. * Responds to engagements from the tier 2 operations teams to provide production fixes and root cause ... be willing to report to the Raleigh facility minimum 2 -3 days per week.We are seeking a Windows Automation...to: * Provide SME level infrastructure management and automation support . * Maintain smooth operation of multi-user computer systems,… more
- Rose International (New York, NY)
- …NYC will be considered. Roles does require an onsite presence. Qualifications: 2 -5 years' experience with stakeholder engagement across both Technology and Business ... and problem-solving skills, with attention to detail Ability to learn complex technical topics and seamlessly communicate them to non- technical colleagues to… more
