- Koniag Government Services (Washington, DC)
- Koniag IT Systems LLC, a Koniag Government Services company, is seeking a Tier 3 Help Desk Support Engineer to support KITS and our government customer ... and self-motivated individual to perform the duties of a Tier 3 System Administrator to support a...Administrator will:** + Serve as an Escalation point for Tier II help desk . +… more
- Robert Half Technology (Medford, OR)
- Description Join Our Team as a Tier 3 Help Desk Engineer - Onsite in Medford, OR We're on the lookout for an experienced Tier 3 Help Desk ... What We're Looking For: + Proven experience in a Tier 3 support or senior technical role...Directory and Windows 10. * Hands-on experience with service desk ticketing systems and related workflows. * Strong communication… more
- Applied Research Associates, Inc. (San Antonio, TX)
- …efforts and mentor Tier 1 staff. + Interest in advancing to Tier 3 Help Desk role supporting systems engineering and networking operations. ... contingent upon a favorable national security risk assessment based on SEAD- 3 reporting requirements ** Tier 2 Cloud Support Position Preferences:** + 3 +… more
- TEKsystems (Fort Myers, FL)
- Description Tier 1 Help Desk Support Technician... 2) and Senior IT Support Specialists ( Tier 3 ) for resolution, when needed. Skills Help ... resets, and issue triaging while ensuring a positive customer service experience. Help Desk Technicians will escalate more complex issues to Advanced IT Support… more
- NTT DATA North America (Alexandria, VA)
- …+ Document tickets with detailed information for escalation to the agency Tier 3 team. + Provide help desk support for office automation, ... and provide effective solutions. They will also collaborate with Tier 3 engineers to escalate complex issues...on tickets to ensure timely resolution. + Assist with help desk calls, emails, and support requests… more
- Koniag Government Services (Washington, DC)
- Koniag IT Systems LLC, a Koniag Government Services company, is seeking a Tier 1 Help Desk Engineer to support KITS and our government customer in ... two-week coverage - Onsite in downtown Washington, DC three ( 3 ) days per week; Monday through Friday. _This position...and self-motivated individual to perform the duties of a Tier 1 Help Desk Engineer… more
- General Dynamics Information Technology (Quantico, VA)
- …**US Citizenship Required:** Yes **Job Description:** Transform technology into opportunity as a ** Help Desk Analyst Tier 2** at GDIT. Shape what's ... subversive activities. **MEANINGFUL WORK AND PERSONAL IMPACT** As a ** Help Desk Analyst Tier 2**...support specialists. + Check in with the VIP section 3 times a day 8am, 11am & 2pm +… more
- Chenega Corporation (Arlington, VA)
- **Req ID:** 38527 **Summary** ** Tier 1 Help Desk Analyst** **Arlington, VA** Are you ready to enhance your skills and build your career in a rapidly evolving ... provide services to our nation. SecuriGence is seeking a ** Tier 1 Help Desk Analyst**...be substituted with 2+ years of relevant experience. + 3 + years relevant experience + DoD IAT Level II… more
- Koniag Government Services (Washington, DC)
- Koniag IT Systems LLC, a Koniag Government Services company, is seeking a Tier 2 Help Desk Engineer to support KITS and our government customer in ... onsite in downtown Washington, DC a minimum of three ( 3 ) days per week - 80 hours per 2-week...and self-motivated individual to perform the duties of a Tier 2 Help Desk Engineer… more
- Systems Engineering Solutions Corporation (Alexandria, VA)
- …are responsive to the agencies evolving business and mission needs. Position Description: The Tier 2 Help Desk Specialist provides advanced technical support ... discipline Program Description: The program provides comprehensive Tier 1, Tier 2, and Tier 3 IT Infrastructure Support services to sustain and enhance… more
- C4 Planning Solutions, LLC (Camp Pendleton North, CA)
- Position Title: Tier I Help Desk Location:...requests to Tier 2, System Integrators, and Tier 3 Teams when appropriate to resolve more ... Position requires an active security clearance Years of Experience: 1- 3 years related experience Roles and Responsibilities: Reasonable accommodations...point of entry for support requests within the 24/7 Tier 1 service desk at the Support… more
- TekSynap (Rockville, MD)
- …maintenance windows + Occasional floating shift coverage + Other tasks as assigned related to Tier 3 help desk support, system and database ... administration, computer and storage management, network management, access management, data center equipment operations management, FISMA related tasks, Non-routine change requests, and Nonroutine Operations & Maintenance tasks **REQUIRED QUALIFICATIONS** +… more
- KeenLogic (Alexandria, VA)
- KeenLogic is seeking a self-motivated and driven Tier II Help Desk Analyst with the ability to work in a challenging, consultative, and collaborative team ... issues (diagnosis/remediation, application install/configuration/removal, performance analysis/tuning). Where required the Tier II candidate will escalate to the eBusiness team… more
- General Dynamics Information Technology (Elkridge, MD)
- …**US Citizenship Required:** Yes **Job Description:** Transform technology into opportunity as a Help Desk Technician with GDIT. A career in enterprise IT means ... operate. At GDIT, people are our differentiator. As a Help Desk Technician you will help...TO SUCCEED: + Required Education and Experience: HS/GED + ** 3 + years** + Certifications: DoD Manual 8570.01-M at the… more
- Robert Half Technology (St. Louis, MO)
- Description Job Summary: The Level 1 Help Desk Technician is the first point of contact for end-users seeking technical assistance. This role provides basic ... accurately and promptly. + Escalate unresolved issues to Level 2 or Level 3 support teams following established protocols. + Assist with onboarding new users,… more
- Athenix Solutions Group, LLC (Annapolis Junction, MD)
- …Compliance with DoD 8570.01-M with a minimum certification of IAT Level II** The Level 3 Help Desk Specialist shall possess the following capabilities: + Six ... Desk Specialist will provide 24x7 Help Desk support as defined by first response/ Tier ...of support + Receive, triage and route tickets to Tier 2 Help Desk according… more
- General Dynamics Information Technology (Annapolis Junction, MD)
- …5 + years of related experience **US Citizenship Required:** Yes **Job Description:** HELP DESK SUPERVISOR Advance how our customers operate while you advance ... your career. Join GDIT as a Help Desk Supervisor and build an impactful...to/for Team Leads. * Participate in communications with AM desk , Tier 2 Leads, Accounts Team, Telephony,… more
- Koniag Government Services (Washington, DC)
- …time off, and more. Koniag Management Solutions, a Koniag Government Services company, is seeking a Help Desk Specialist to provide Tier I and Tier II ... managing SCIF security operations. Core responsibilities include: + Provide Tier I and II technical support via phone, email,...degree (AS/AA) with 1 year of experienceOR + Minimum 3 years of related help desk… more
- General Dynamics Information Technology (Macdill AFB, FL)
- …None **Job Family:** Technical Support Services **Skills:** Active Directory (AD), Help Desk Support,IT Service Management (ITSM) **Experience:** 3 + years of ... a cross-functional, fast paced team. We are seeking a Help Desk Technician that can work independently...This position is high visibility and responsible for providing Tier 0, 1, and eventually higher tiered systems support,… more
- North Wind Group (Birmingham, AL)
- …phone and desk -side oversight for the timely resolution of technical issues. + Assist Tier 1 help desk in resolving issues beyond their level of support. ... + Escalates more complex issues to Tier 3 for resolution. + Issues are...School + 3 + years preferred experience in Help Desk / Desktop Support Skills and Abilities:… more