- TekSynap (Silver Spring, MD)
- …to the Help Desk by creating, updating, and managing requests. + Meet First Call Resolution ("FCR") goals; suggest improvement to increase the FCR rate. + Provide ... with system information, changes, and updates to increase first call resolutions and Client service satisfaction. + Document and...Spring, MD. The FDA IT Help Desk Contract provides support for enterprise IT service requests for 22,000 users… more
- TEKsystems (Altamonte Springs, FL)
- …and hold times are down. The Service Desk Analyst provides Tier One Call Center support for all supported systems, applications, and equipment. PRINCIPAL ... TEKsystems is seeking a Tier 1 IT Service Desk analyst for a...demanding customers) 2) 1+ yrs experience in a Technical support /Help Desk role or call center… more
- TEKsystems (Altamonte Springs, FL)
- …clean and hold times are down. The Service Desk Analyst provides Tier One Call Center support for all AIT supported systems, applications, and equipment. ... and create a ticket for the appropriate team. The Tier 1 teams main responsibility is to make sure...support , windows 10, phone support , technical support , call center , Windows, Troubleshooting,… more
- Amentum (Washington, DC)
- …professionally. Responsibilities: + Provide Tier 2 IT desk side and/or call center support to end users for software and hardware troubleshooting + ... Amentum is seeking ** Tier 2** **IT Support Technicians** to join our team and support our **Washington, DC** customer. We are looking for team members who… more
- AO Smith (Ashland City, TN)
- Water Heater Technical Support Agent - Tier 2 ( Call Center ) Date: Jan 11, 2025 Location: Ashland City, TN, US, 37015 Company: A. O. Smith Corporation ... is provided. The liability to provide top quality technical support is greater due to the product's capacity, the...with previous plumbing or electrical experience. + Prefer previous call center experience. + Must be able… more
- Georgetown Univerisity (Washington, DC)
- …At Georgetown, students learn the law in the place where laws are made. The Tier 2 Support Technician works in a team environment to provide quality customer ... service and support within the Information Systems Technology department at the Law Center . The Technician duties include, but are not limited to: + Install,… more
- Chobani (Plano, TX)
- …Services: Develop and maintain various customer centric communication vehicles (Self-Service, Call Center , Tier 1 & 2 Support , etc) to communicate with ... Director role will lead and oversee the organization's People Services & Support function, ensuring the delivery of efficient, scalable, and high-quality services to… more
- Comerica (Farmington Hills, MI)
- Contact Center Agent Tier 2 Summary This position is responsible for contributing to the overall success of our National Contact Center by meeting or ... service levels and executing operational objectives. This position handles a high call volume of in-bound calls in a fast-paced environment while processing customer… more
- IBM (Rocket Center, WV)
- … support to ensure the effective resolution of application-related tickets in a call center environment. The ideal candidate will also provide guidance and ... resolution. This position requires working onsite at our Rocket Center facility for at least three days per week,...problems, ensuring prompt and accurate resolutions. + Train and support Tier 1 staff to improve their… more
- GovCIO (Lackland AFB, TX)
- …is a Primary Subordinate Unit (PSU) under the Air Force Installation and Mission Support Center (AFIMSC), an organization within the Air Force Materiel Command ... ticket in the incident management application for each phone call and email incident, problem, or request reported by...(NIPRNet) environments. + Familiarity with a variety of IT Support Tier 1 actions related to maintenance,… more
- CACI International (Stafford, VA)
- Senior Oracle EBS Techno-Functional Developer - TIER III Support Job Category: Information Technology Time Type: Full time Minimum Clearance Required to Start: ... and integration of total system. Identifies, analyzes, and resolves program support deficiencies. Develops and documents the framework for integration and… more
- U-Haul (Phoenix, AZ)
- …hours a day, typing and reading. Requirements: + At least 1 to 2 years of technical support or call center experience related to area of assignment; OR any ... within these hours. Position Overview: Under the direction of the Manager, Tier 1 Application Support are responsible for providing support , via phone queues… more
- TekSynap (Rockville, MD)
- …& Qualifications** The Tier I-NOC Technician provides Network Operations Center support and front-line communications, monitoring, support , diagnosis, ... TEAMS, MS Exchange Management Console, Internet Explorer. + Provide Tier I support to resolve problems on...Medium-High + Work schedule: Evening, overnight, weekend, holiday and on- call work is required. Flexible and able to work… more
- TAD PGS, Inc. (Laurel, MD)
- …desktop, laptop, mobile devices, applications, and network connectivity problems remotely in a call center or walkup desk; + You will create, maintain, and ... Criteria: + Must have at least 4 years related Tier 2 Enterprise IT Technical support experience...complete critical work and/or troubleshooting and work in a call center environment that requires sitting for… more
- Koniag Government Services (Baltimore, MD)
- …IT solutions, application development and support , network/security operation center (NOC/SOC) support , call center support , data center ... Services,** a Koniag Government Services company, is seeking a Tier I Help Desk Analyst that is able to...three weeks paid time off, and more. **Position Overview:** Call Center environment, providing detailed call… more
- Leidos (Lansdale, PA)
- …+ Respond to and remedy moderately complex customer inquiries dispatched by the Customer Support Center concerning technical support issues on a variety of ... systems in the environment. + Provide technical guidance to Tier 2 and Tier 3 support...to technology. + Document all resolutions in the Customer Support Center Ticketing Tool and meets all… more
- GovCIO (Kiln, MS)
- …. + Documents, tracks, and monitors problems to ensure timely resolution. + Provides first- tier support to end users for either PC, server or mainframe ... GovCIO is currently hiring for a Service Desk Technician tier 1.0 to provide onsite support for...**Qualifications** High School with 0-2 years experience in a call center or technical role. Clearance Required:… more
- Adecco US, Inc. (Florence, SC)
- …, delivering top-notch service to our customers. With your troubleshooting expertise and call center experience, you'll resolve technical issues and ensure our ... in a fast-paced environment? We are looking for a Tier 1 Help Desk Associate to join our Dynamic...+ Maintain a positive, customer-first attitude at all times. ** Call Center & Troubleshooting Printers would be… more
- DXC Technology (Baton Rouge, LA)
- **Job Description:** **Job Description:** The Tier 3 Cyber Security Analyst/Incident Response position is a part of the Cyber Defense Center team. The CDC ... provides cyber security monitoring, reporting, and response for numerous external clients. Tier duties include, but are not limited to: + Receive incident… more
- Eligo Energy, LLC (Chicago, IL)
- …Service Representative: As a Customer Service Representative in a call center environment, you will work to support commercial and residential customers ... to make an impact as part of a dynamic call center team. We offer competitive hourly...+ Act as a subject matter expert for the Tier 1 Customer Service Team + Provide courteous, prompt,… more